Datassential’s Post

Interesting conversations today at the International Restaurant & Foodservice show. Consumer behavior patterns are so different today, especially in the NYC market. Chef JJ Johnson of FIELDTRIP sees reduced consumer spending in the local communities surrounding places of work in the post-pandemic, #returntooffice NYC. What were once frequent destinations for lunches and after work dinners or cocktails are now experiencing more “get-in-and-get-out” consumer behaviors. Access to convenient options across a much larger radius via third-party delivery apps has also contributed to this trend. #foodserviceindustry #behavior #trend

Here's how quick-service restaurants can benefit from having delivery service data. As you navigate the ever-evolving landscape of the quick-service restaurant industry, you’ll find that data-driven decision making isn’t just a trend; it’s a necessity. In this blog post, we’ll dive into the crucial role that delivery service data play in shaping the success of your establishment. Read the full article here: https://hubs.ly/Q02h-LbV0 #fastfood #quickservicerestaurant #deliverydata

Exciting news for restaurant owners! Our team has launched a new feature that allows restaurants to determine their delivery zone on delivery aggregators based on the time of day, day of the week, or month. Check out the details in our latest article: https://lnkd.in/eSyXtXcA #restaurantdelivery #fooddelivery #deliveryaggregators

Empowering restaurants, staff, AND guests makes for an outstanding dining experience. Today, Fast Company has recognized SpotOn as one of the Most Innovative Companies in the dining category. Here's what they had to say: "SpotOn, a restaurant point of sale and payments system, launched Seat & Send in June 2023, which lets customers on a restaurant’s wait list preorder food and drink to arrive at their table once they’re seated. After joining the list, diners are texted a link to order. It’s a tech-infused time-saver for diners on a tight schedule, parents with hungry children, or anyone who wants their first drink to arrive as soon as they settle into their booth. Speeding up service can help a restaurant turn tables faster, reducing customer wait times. (Having that first round of drinks ready when customers are seated can also lead to a second or third round, boosting average check sizes). Early feedback from restaurants suggests customers leave more satisfied—at one independent restaurant, 5% of orders come through the feature, but tips have increased by 30%. According to the National Restaurant Association, in 2023, 75% of adults would likely use a preorder option if it was offered, including 88% of Gen Z adults." #restaurant #technology #innovation #fastcompany #spoton

Exciting news for restaurant owners! Our team has launched a new feature that allows restaurants to determine their delivery zone on delivery aggregators based on the time of day, day of the week, or month. Check out the details in our latest article: https://lnkd.in/er_Msf-E. #restaurantdelivery #fooddelivery #deliveryaggregators

National Restaurant Association is releasing their 2024 State of the Industry Report. If you have the time attend to their webinar: "2024 State of the Restaurant Industry Webinar" with the link in the comments. It will be on 2PM EST today. If you can't attend to the webinar, below is a summary of the report. But when it comes to service, consumers continue to crave human hospitality in their culinary experiences. Consumers love restaurants: 9 in 10 adults say they enjoy going to restaurants. Restaurants allow them to enjoy a favorite meal they can’t easily replicate at home. #Restaurants are hiring: 45% of operators need more employees to meet customer demand. Competitive pressures: 45% of operators expect competition to be more intense than last year.  Costs are up: 98% of operators say higher labor costs are an issue for their restaurant. 97% cite higher food costs. 38% say their restaurants were not profitable last year. Consumers are value conscious: Nearly half of consumers are taking a wait-and-see stance when it comes to spending. Operators who offer a solid value proposition for dining out can nudge customers out of their holding pattern.

Running a restaurant is tough. You have to juggle so many things - managing orders, tracking inventory, dealing with long wait times. It's easy for things to slip through the cracks, leading to unhappy customers🙃. We spoke with John, the owner of a popular brunch spot in town. He told me about the chaos of tracking orders on paper and constantly running back and forth from the kitchen to the front. Things got especially hairy on busy weekends when customers would get frustrated having to wait so long for a table and takeaway order. John started using Turno📲 and it was a game-changer. Now customers can order ahead and get notified when their table or order is ready instead of waiting for a long time. 👨🍳Cooks receive orders instantly so food gets out faster. He can finally focus on giving customers a great experience instead of getting bogged down in logistics. Turno allows restaurants to deliver faster service and ensure no orders get lost in translation. Customers get a streamlined dining experience. It's a win-win for both sides. Unlike other restaurant tech tools, Turno is totally free!🆓 There are no subscriptions or hidden fees to worry about. If your restaurant constantly deals with long wait times and order mix-ups, give Turno a try. It could help transform your operations overnight! This post is for restaurant owners and managers looking for ways to optimize their business operations. Try Turno and see the difference it makes! https://lnkd.in/edx9YHgn #restaurants #restaurantmanagers #food #hospitality

Limited-service restaurants with an Average Star Rating (ASR) of 4.4 or higher enjoy average weekly sales of around $57,000. Meanwhile, those with a 3-star rating or less pull in only $30,000. And for Full-Service restaurants? The gap is even wider. High-rated establishments see weekly sales soar to $100,000 compared to just $30,000 for their lower-rated competitors. Customers are increasingly turning to Google reviews before deciding where to eat. And a strong star rating is essential for building trust and driving foot traffic. Restaurant ratings can make or break a local business.

What your customers say about your restaurant brand online does matter. Check out this latest post from Black Box Intelligence™.

🚀 Dynamic Pricing: The game-changer in the restaurant industry! 🔥 Restaurants are rapidly adopting dynamic pricing models, revolutionizing how they adapt to market shifts. It's more than demand; it's about navigating costs, seasonality, and competition. 📈 With real-time price adjustments, survival in today's fast-paced market is a reality. Gone are the days of annual price updates – now, it's all about daily strategy. Stay ahead, stay flexible. . . . #DynamicPricing #MarketAdaptation #RestaurantRevolution