This morning, Neu21 hosted an online event which over 100 attendees registered for. I was in charge of setting up the backend, and after thorough testing, everything was running smoothly. However, just five minutes before we were set to start, an error popped up. While trying to fix it, I accidentally locked about 85% of the audience out of the event. Once I'd realised the mistake, I notified all the attendees, and fortunately, many were able to join the event, albeit late.
Right after the event ended, we had our regular Neu21 weekly team meeting. Despite knowing I hadn’t done anything intentionally wrong, I still had a niggling feeling of letting people down. However, when I told the team what happened, the response I received was simply:
"That must have been really stressful for you."
Not,
"You should have done X or X"
"If I were you I'd have done X"
"That is such a shame because..."
"I hope you'll take some lessons from this..."
Just
Empathy. Love. Care.
That is what a thriving culture looks like.
#leadership
#culture
#betterwork
#newworld
Banking, Payment and Fintech Executive
1moCongratulations!