Diana Soares’ Post

When people think of time management and workflow dynamics, they typically don't think of the beauty business. But consider this: a client books a lash appointment, followed by an eyebrow session, waxing, and finishes with a massage. Without a well-optimized workflow, these multiple bookings can quickly lead to delays, miscommunication, and a less-than-ideal experience. As the Operations/Administrative Assistant, I focus on streamlining our booking process and workflow to ensure seamless transitions, reduce wait times, and deliver exceptional customer satisfaction every time, for every client. #workflow #linkedinprofessional #administrativeassitant

🌟 **Thriving in Customer-Centric Roles: My Journey in Service Excellence** 🌟 Throughout my career, I've had the privilege of working in dynamic roles that have honed my skills in customer service, hotel reception, real estate marketing, and sales. Whether it's ensuring a guest's seamless check-in experience, matching clients with their dream properties, or providing top-notch customer support, my passion for serving others drives everything I do. 🎯 **Key Highlights of My Professional Journey:** - **Customer Service Expertise:** Delivering exceptional service by addressing client needs, solving problems, and leaving a lasting positive impression. - **Hotel Reception Excellence:** Creating welcoming environments and ensuring every guest has a memorable stay. - **Real Estate Marketing Savvy:** Helping clients find the perfect property by understanding their unique requirements and guiding them through the process. - **Sales Acumen:** Connecting with customers, understanding their needs, and providing tailored solutions that exceed their expectations. I am excited to continue growing and applying my skills in new challenges, particularly in roles that value a commitment to excellence and customer satisfaction. 🔗 If you’re looking for someone who is passionate about service and dedicated to making a difference, let’s connect!

🌟 Crafting Exceptional Customer Experiences: A Decade of Dedication 🌟 For the past decade, I've been on a relentless pursuit of excellence in the Car market of the UAE. As a sales professional, my mission has always been clear: to provide the best customer experience imaginable. 🔹 Ten Years of Mastery: Over the last decade, I've dedicated myself to mastering the art of sales, honing my skills, and refining my approach to ensure every interaction leaves a lasting impression. 🔹 Expanding Horizons: Deliberately expanding my knowledge and reach into the GCC region, I've embraced new challenges and opportunities, enriching my expertise and understanding of diverse markets. 🔹 Solid Foundations, Enduring Success: My commitment to delivering unparalleled customer experiences is unwavering. From day one, I've prioritized building solid foundations, knowing that lasting success is built on a bedrock of trust, integrity, and exceptional service. 🔹 Undying Focus: Success isn't an overnight phenomenon; it's the result of unwavering focus and dedication. My undying focus on solid foundations has been the cornerstone of my journey, ensuring that every customer interaction is nothing short of exceptional. Join me on this journey, where every customer experience is crafted with care and dedication. Let's redefine excellence together. #CustomerExperience #SalesProfessional #UAE #GCC #Excellence #Dedication

𝐁𝐞𝐡𝐢𝐧𝐝 𝐄𝐯𝐞𝐫𝐲 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐈𝐬 𝐚𝐧 𝐄𝐱𝐩𝐞𝐫𝐭 𝐢𝐧 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬🌟 "Being an Operations Head in the Sales Department isn't just about managing tasks; it’s about driving experiences, solving challenges, and ensuring that every aspect of the travel journey is flawless." 🔍 From optimizing operations to negotiating deals, my goal has always been to bridge the gap between client expectations and on-ground reality. Whether it’s ensuring seamless logistics or enhancing customer satisfaction, I thrive on making things happen smoothly. 📈 Every day is a new opportunity to fine-tune processes, build stronger client relationships, and create value through personalized experiences. The real reward is knowing that my work contributes to unforgettable travel memories for others. 🧠 As I continue to grow in this space, I’m excited to share insights, lessons, and tips on how operational efficiency can elevate any business and client experience. Stay tuned for more! #OperationsExcellence #SalesLeadership #ProcessOptimization #ClientSatisfaction #PersonalGrowth #TravelOperations #BehindTheScenes

Exceptional contact center experiences are no longer a luxury, they're a necessity. But ensuring consistent quality across every interaction requires a strategic approach to quality monitoring and control. Our latest blog discusses the power of effective quality monitoring. Read to learn more: https://lnkd.in/dayirinn #contactcenter #qualityassurance #customercentric #kpis #performancemanagement #servicepack

𝐓𝐡𝐞 𝐯𝐚𝐥𝐮𝐞 𝐨𝐟 𝐚 𝐜𝐮𝐫𝐢𝐨𝐮𝐬 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 🤔 ? Curious to know more? Some time ago, I was visiting one of the many castles in England. While walking around the grounds, I noticed out of the corner of my eye a queue forming outside a closed black iron gate. The gate was marked with a skull and crossbones and inscribed with: 𝐓𝐡𝐞 𝐏𝐨𝐢𝐬𝐨𝐧 𝐆𝐚𝐫𝐝𝐞𝐧: 𝐓𝐡𝐞𝐬𝐞 𝐏𝐥𝐚𝐧𝐭𝐬 ☠️☠️☠️☠️☠️   𝐂𝐚𝐧 𝐊𝐢𝐥𝐥 I was 𝐜𝐮𝐫𝐢𝐨𝐮𝐬   so very 𝐜𝐮𝐫𝐢𝐨𝐮𝐬   so very very 𝐜𝐮𝐫𝐢𝐨𝐮𝐬. Not naturally being a plant enthusiast, I wondered why there was a poison garden in the middle of castle grounds. Could plants really be that dangerous? I felt like I might be missing out on something, so I joined the queue for the next tour. Coming from Hong Kong, I would normally have been fairly impatient, but not on this occasion, strangely. The tour was fascinating! Despite not initially planning to visit The Poison Garden, I found myself deeply engaged. I even took a small encyclopedia of photos because I wanted to remember the occasion. I am sure I exhausted the tour guide with all my questions, but I learned so much in the process. Before leaving, I even bought a book on the subject—it was expensive, but packed with value. When I got home, I told everyone about my experience and even wrote a glowing social media post about it. Today, I’m still 𝐜𝐮𝐫𝐢𝐨𝐮𝐬 about that castle, 𝐜𝐮𝐫𝐢𝐨𝐮𝐬 to go back and 𝐜𝐮𝐫𝐢𝐨𝐮𝐬 to discover more of its secrets. 🏰 From this unexpected tour, I learned the value of cultivating a curious customer. A curious customer: ↪ is more patient. ↪ is easier to sell to. ↪ is more likely to return. ↪ seeks more information. ↪ provides valuable feedback. ↪ engages more with your brand. ↪ is more likely to buy and buy again. ↪ shares positive experiences with others. ↪ is open to trying new products and services. ↪ contributes to higher levels of customer satisfaction. Such a customer would be an invaluable asset for any business. 💎 Are you creating 𝐜𝐮𝐫𝐢𝐨𝐮𝐬 customers in your business? If so, how else can you make your customers 𝐜𝐮𝐫𝐢𝐨𝐮𝐬 for more? 🔍 #customerexperience #marketing #customerengagement #businessstrategy #curiosity #alnwickcastle #apac #english #businessenglish #china #hongkong #singapore 𝘏𝘪, 𝘐’𝘮 𝘍𝘳𝘢𝘯𝘬, 𝘢𝘯𝘥 𝘐 𝘴𝘱𝘦𝘤𝘪𝘢𝘭𝘪𝘴𝘦 𝘪𝘯 𝘩𝘦𝘭𝘱𝘪𝘯𝘨 𝘪𝘯𝘵𝘦𝘳𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘱𝘳𝘰𝘧𝘦𝘴𝘴𝘪𝘰𝘯𝘢𝘭𝘴 𝘢𝘯𝘥 𝘵𝘩𝘦𝘪𝘳 𝘧𝘢𝘮𝘪𝘭𝘪𝘦𝘴 𝘮𝘢𝘴𝘵𝘦𝘳 𝘌𝘯𝘨𝘭𝘪𝘴𝘩 𝘵𝘰 𝘶𝘯𝘭𝘰𝘤𝘬 𝘯𝘦𝘸 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘧𝘰𝘳 𝘤𝘢𝘳𝘦𝘦𝘳 𝘢𝘥𝘷𝘢𝘯𝘤𝘦𝘮𝘦𝘯𝘵, 𝘢𝘤𝘢𝘥𝘦𝘮𝘪𝘤 𝘴𝘶𝘤𝘤𝘦𝘴𝘴, 𝘢𝘯𝘥 𝘴𝘰𝘤𝘪𝘢𝘭 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘪𝘰𝘯.🌟 𝘗𝘭𝘦𝘢𝘴𝘦 𝘋𝘔 𝘮𝘦 𝘧𝘰𝘳 𝘢 𝘧𝘳𝘦𝘦 𝘧𝘢𝘤𝘦-𝘵𝘰-𝘧𝘢𝘤𝘦 𝘤𝘰𝘯𝘴𝘶𝘭𝘵𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘥𝘪𝘴𝘤𝘰𝘷𝘦𝘳 𝘩𝘰𝘸 𝘐 𝘤𝘢𝘯 𝘦𝘭𝘦𝘷𝘢𝘵𝘦 𝘺𝘰𝘶𝘳 𝘌𝘯𝘨𝘭𝘪𝘴𝘩 𝘴𝘬𝘪𝘭𝘭𝘴 𝘵𝘰 𝘵𝘩𝘦 𝘯𝘦𝘹𝘵 𝘭𝘦𝘷𝘦𝘭. 🚀

The Subtle Power of Appearance & Dress in Enhancing Customer Retention In the world of hospitality and customer service, every detail matters—right down to the attire we wear and the style we embody. Fashion icons like Karl Lagerfeld have long preached, "Fashion does not only exist in dresses; fashion is in the sky, in the street, it has to do with ideas, the way we live, what is happening." This philosophy extends into the realms of customer retention and service excellence, where the visual presentation of staff can significantly influence guest perceptions and experiences. At Customer Retention Strategies (CRS) Phuket, we understand the delicate dance between uniformity and authenticity. A well-chosen uniform can symbolize unity and professionalism, signaling to customers that they are in capable hands. However, it's the personal touches and individual style that convey authenticity and build a deeper connection with guests. But how does appearance tie into communication skills and, ultimately, customer retention? The answer lies in the non-verbal cues and the confidence that proper attire and grooming can instill in your team. When your staff feels good about how they look, it translates into more confident and effective communication, enhancing the overall customer experience. It's about finding that perfect balance where professionalism meets personal expression, creating an environment that fosters positive interactions and lasting impressions. Remember, successful communication is multifaceted, involving verbal skills, body language, and emotional intelligence. Each element plays a crucial role in ensuring customer satisfaction, which in turn, can significantly boost your revenue through repeat business and positive word-of-mouth. Interested in elevating your team's communication skills and by extension, your customer retention rates? At CRS Phuket, we specialize in refining these critical skills through comprehensive training and strategic insights, tailored specifically to the hospitality and service industries. For more information on how to enhance your or your team's communication prowess, feel free to reach out to CRS Phuket. Together, let's unlock the full potential of your customer service experience. #CustomerExperienceExcellence #ProfessionalImageInService #DressForSuccess #AuthenticityInHospitality #CommunicationSkillsBoost #RetainWithStyle

In my experience within the hospitality industry, I've come to appreciate the profound impact that customer relations officers wield on the reviews clients provide. Despite the quality of service rendered, the response of a customer care representative often plays a pivotal role in shaping a client's perception. In an environment where unforeseen issues can arise, such as building faults, the manner in which these challenges are addressed depends greatly on the temperament of the client. As the initial point of contact, customer care representatives hold significant responsibility; their response can either diffuse tensions or exacerbate them. It's understandable that no customer would be pleased to pay for a service, encounter issues, and then feel disrespected when voicing concerns. My advice to customer care representatives, particularly within the hospitality industry, is simple: 1. Regardless of the challenges faced in your day-to-day responsibilities, strive to maintain a professional demeanor at all times. 2. Familiarize yourself with industry dynamics and stay abreast of prevailing trends. Understanding the nuances of the hospitality sector will empower you to better anticipate and address customer needs. 3. Cultivate exceptional communication skills, honing the ability to de-escalate tense situations effectively. Mastering the art of calming individuals down is paramount in fostering positive interactions and resolving issues amicably. 4. Keep yourself well-versed in the policies and procedures of your organization. Adhering to company guidelines ensures consistency in service delivery and instills confidence in clients regarding your professionalism and competence. 5. Develop and consistently refine your problem-solving acumen. Equipping yourself with robust problem-solving skills enables you to navigate challenges adeptly, offering swift and effective solutions to meet customer expectations. These fundamental steps not only aid in appeasing clients but also foster their desire to return. By demonstrating your readiness to address any issues promptly and effectively, you instill confidence in clients, ensuring that their concerns are met with attentive assistance. This commitment to exceptional service enhances customer satisfaction and cultivates long-lasting relationships, prompting clients to choose your establishment for future endeavors. #hospitalitymarketing #hospitality #hospitalitycareers #hospitalityindustry #hospitalitytech #hospitalitymanagement #tourismmarketing #tourism

The customer service model we provide is where we yield the most value, and is the most attractive client benefit we offer. Since our business is to make planning virtual experiences as simple as possible, we place a high value on expediency of responses, simplicity of participant procedures, and professionalism in all communications. 1. The Love of Customer Service Excellence a. We prioritize and specialize in hospitality, and pride ourselves on an ability to offer customer experiences of exceptional quality.  b. Our objective is to be recognized as the company that manages the finest virtual events globally.  c. We create properties of enduring value using superior designs of event spaces and collateral, and support them with a deeply instilled ethic of exquisite and efficient service.  d. Doing so allows GoLocal Virtual Events to satisfy the needs and tastes of our wide variety of customers, and to inch closer towards the title of the world's first virtual hospitality company. 2. The Power of Humanity a. Our greatest asset, and the key to our success, is our people.  b. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.  c. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. d. We will always value family, education, and rich lifestyles above profits and revenue. 3. The Value of ‘Wow’ a. We succeed when every decision we make is based on manifesting customer service excellence, and having the confidence to do so with sound financial planning.  b. We encourage everyone to go the extra mile for our customers because we understand the incalculable and enduring effects of true satisfaction.  c. We believe that life is not about how many breaths we take, but instead about the moments that take our breath away.  d. By reliably producing this experience for our customers, we expect to achieve a fair and reasonable profit to ensure the prosperity of the company, and to offer long-term benefits to our customers and our employees. 4. The Only Non-negotiable a. The most significant way we show our beliefs to one another is through the example we set and the way we treat one another.  b. We must treat everyone with respect in all of our interactions—whether they be with our clients, colleagues, or customers. c. As our community grows, we have no eyes for age, colour, disability, gender identity, marital status, national origin, race, religion, sex, or sexual orientation. We will always act proudly to uphold our values for inclusion, and discredit discrimination of any kind.

This point can't be stressed enough, Filipe! A poor client interaction can ruin the best of marketing and sales efforts. Sadly, I experience poor customer service far too often in companies big and small. Meg's article has some excellent, practical pointers to fix these issues. #CX #smallbusiness