Diana Soares’ Post

When people think of time management and workflow dynamics, they typically don't think of the beauty business. But consider this: a client books a lash appointment, followed by an eyebrow session, waxing, and finishes with a massage. Without a well-optimized workflow, these multiple bookings can quickly lead to delays, miscommunication, and a less-than-ideal experience. As the Operations/Administrative Assistant, I focus on streamlining our booking process and workflow to ensure seamless transitions, reduce wait times, and deliver exceptional customer satisfaction every time, for every client. #workflow #linkedinprofessional #administrativeassitant

🌟 **Thriving in Customer-Centric Roles: My Journey in Service Excellence** 🌟 Throughout my career, I've had the privilege of working in dynamic roles that have honed my skills in customer service, hotel reception, real estate marketing, and sales. Whether it's ensuring a guest's seamless check-in experience, matching clients with their dream properties, or providing top-notch customer support, my passion for serving others drives everything I do. 🎯 **Key Highlights of My Professional Journey:** - **Customer Service Expertise:** Delivering exceptional service by addressing client needs, solving problems, and leaving a lasting positive impression. - **Hotel Reception Excellence:** Creating welcoming environments and ensuring every guest has a memorable stay. - **Real Estate Marketing Savvy:** Helping clients find the perfect property by understanding their unique requirements and guiding them through the process. - **Sales Acumen:** Connecting with customers, understanding their needs, and providing tailored solutions that exceed their expectations. I am excited to continue growing and applying my skills in new challenges, particularly in roles that value a commitment to excellence and customer satisfaction. 🔗 If you’re looking for someone who is passionate about service and dedicated to making a difference, let’s connect!

A SPECIALIST IN POSITIVE EMOTIONAL MEMORABLE EXPERIENCES Here I am going to share one of the best Customer-Centric Service Advisor approaches. Here few scenarios for your review ⏩ Customer-Centric Service Advisor understand customers' pulses, needs and requirements. ⏩ Any customer comes with personalized treatment and wow hospitality. It is a very comfortable environment for the customer. ⏩ Each and every customer will be asked memorable conversation questions for example: How many kids? What they are dong? Son: a doctor, Daughter: a software engineer, or any other small online story such as their country's culture or sports or famous celebrities etc. ⏩ Customer-Centric Service Advisor will ask about memorable conversations when the customer visits the service center next time or speaks on the phone. ☎ After the vehicle is delivered after 48 hours, personally contact the customer to gain a better understanding of their experience and future recommendations. Future recommendations will be forwarded to his line manager. Every time, he is the only person who provides a customer recommendation to his line manager. ❌ The customer was surprised and remembered his conversation with him. He never asks for "Google reviews." ❌ He never asked to participate in the customer satisfaction survey. A customer offers to customer-centric service advisor. Could you please tell me how I can assist you? What do you want? 📞 A Customer-Centric Service Advisor requested that my name and telephone number be passed along to friends and colleagues. If anyone is interested in bringing the car for service. 📞 The Customer-Centric Service Advisor will receive a large number of recommendations from customers. 🚗 According to him, a customer-centric approach will produce more business opportunities. 📶 His RICH MINDSET focuses on the hearts, minds, and emotions of the customer. 💚 Ultimately, one of the customers arranged a job opportunity for him through his friend. After that, he moved to the UAE. ❓ Have you ever met a Customer-Centric Service Advisor in your life? #customercentric #customercentricity #wecare #icare #customerservice #customerexperience #cusomercare #training #leadership #cx #ceo #leaders

Business traveling has been a valuable learning experience for me, providing insight into the diverse landscape of sales and service interactions. From airport check-ins to hotel stays, rental car pickups, and meal orders, I've encountered a wide range of customer engagements - from delightful surprises to challenging encounters. Reflecting on my way back sales basic training days at Nordstrom’s, (disco was the rage 😜) I've come to appreciate the significance of first impressions in the world of sales. The tone of voice, enthusiasm, attentive listening, and commitment to follow-through play pivotal roles in shaping a positive customer experience, both internally and externally. It's essential to acknowledge that customers always have other options available. Sales Nation …the goal is crystal clear: to offer clients a level of care that genuinely makes them feel valued. Let's stay focused on prioritizing positive interactions and delivering exceptional customer service. #Sales #CustomerService #PositiveInteraction I

🌟 Crafting Exceptional Customer Experiences: A Decade of Dedication 🌟 For the past decade, I've been on a relentless pursuit of excellence in the Car market of the UAE. As a sales professional, my mission has always been clear: to provide the best customer experience imaginable. 🔹 Ten Years of Mastery: Over the last decade, I've dedicated myself to mastering the art of sales, honing my skills, and refining my approach to ensure every interaction leaves a lasting impression. 🔹 Expanding Horizons: Deliberately expanding my knowledge and reach into the GCC region, I've embraced new challenges and opportunities, enriching my expertise and understanding of diverse markets. 🔹 Solid Foundations, Enduring Success: My commitment to delivering unparalleled customer experiences is unwavering. From day one, I've prioritized building solid foundations, knowing that lasting success is built on a bedrock of trust, integrity, and exceptional service. 🔹 Undying Focus: Success isn't an overnight phenomenon; it's the result of unwavering focus and dedication. My undying focus on solid foundations has been the cornerstone of my journey, ensuring that every customer interaction is nothing short of exceptional. Join me on this journey, where every customer experience is crafted with care and dedication. Let's redefine excellence together. #CustomerExperience #SalesProfessional #UAE #GCC #Excellence #Dedication

𝐁𝐞𝐡𝐢𝐧𝐝 𝐄𝐯𝐞𝐫𝐲 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐈𝐬 𝐚𝐧 𝐄𝐱𝐩𝐞𝐫𝐭 𝐢𝐧 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬🌟 "Being an Operations Head in the Sales Department isn't just about managing tasks; it’s about driving experiences, solving challenges, and ensuring that every aspect of the travel journey is flawless." 🔍 From optimizing operations to negotiating deals, my goal has always been to bridge the gap between client expectations and on-ground reality. Whether it’s ensuring seamless logistics or enhancing customer satisfaction, I thrive on making things happen smoothly. 📈 Every day is a new opportunity to fine-tune processes, build stronger client relationships, and create value through personalized experiences. The real reward is knowing that my work contributes to unforgettable travel memories for others. 🧠 As I continue to grow in this space, I’m excited to share insights, lessons, and tips on how operational efficiency can elevate any business and client experience. Stay tuned for more! #OperationsExcellence #SalesLeadership #ProcessOptimization #ClientSatisfaction #PersonalGrowth #TravelOperations #BehindTheScenes

This is me with a PAPER BATH TOWEL! In 20+ years in the travel industry I have NEVER had a paper towel before!  A career low for sure 😱 . Which makes me wonder whether you think about how your business makes your customer feel? In my new role I’m loving 🥰 discovering the latest in neuroscientific, multi-sensory research to design joyous, engaging and multi-sensory customer journeys for world leading brands like Bentley, John Lewis, Jaguar Land Rover and Santander. These brands understand that how your customer feels is key to differentiating in bonkers busy competitor landscape.  Recently we were booked into a hotel in Riyadh🐪 . First off we couldn’t find the entrance and then they made a right royal hash of checking us in. How did it make us feel?  Undervalued🤪 And the paper bath towel experience was nothing short of horrible🤯. Memorable for all the wrong reasons! Whilst our pioneering approach is rigorously scientific, there are some simple steps that everyone can do: 🗺️ Map out each step of your customer journey. 📋 Get some feedback from real customers  🧖♀️ Speak to your team, they will have some great ideas ☎️ Do some mystery shopping 🔭 Think through the lens of the 5 senses You’ll come up with a ton of ways to add ease, simplicity, delight, joy and perhaps even so fun! Be memorable for having a fabulous customer experience!  You’ll see the results in your NPS, average transaction values, life time value and more. Have you done an exercise like this before?  If so what did you find?

You see this smile in the photo, it's a customer friendly one, but guess what? My job title does not have to say “Customer Service Representative” before I have to put on this smile. When considering customer service, the typical image that may come to mind is that of a call center agent or front desk officer. However, it is important to recognize that every individual within an organization serves as a representative of customer service. You're still wondering how, let's take a moment to think about it: - The CEO represents the brand in high-level meetings, making sure the company's vision matches the needs of its clients. - The HR team works hard to create a positive experience for employees, knowing that happy employees are key to creating satisfied customers. - The IT department works diligently to ensure that systems operate smoothly, allowing customers to enjoy uninterrupted service. - Even the cleaning staff play a part by keeping the environment welcoming and reflecting the company's commitment to excellence. And the list can go on and on. Customer service goes beyond just answering questions or fixing problems; it's about providing value at every interaction. Every touchpoint shapes how customers see your brand, whether it's direct or indirect. When every team member, regardless of their role, adopts a customer-centric mindset, the outcome is a cohesive organization that consistently surpasses expectations. Ultimately, customer service is not confined to a specific department – it is a culture! How are you contributing to your organization's customer service efforts today? #HappyCustomer #CustomerService #Teamwork #OrganizationalCulture #Networking

For me, customer service is more than just a job-it’s a calling. It’s about making every interaction meaningful, creating connections, and delivering moments that leave a lasting impression. With over two decades of experience in customer service, I’ve learned that the little things-the attention to detail, the personal touches-are what truly makes a difference. This same passion fuels my love for planning and executing world class events. Whether it is a luxury destination celebration or a large scale conference, I thrive on bringing visions to life and exceeding expectations. Every detail matters, and it’s in those details that excellence is found. It’s such a joy to see the smiles, the satisfaction, and the unforgettable memories that come from events crafted with care and precision. I’m committed to creating experiences that are not only seamless but also meaningful and extraordinary. Because at the heart of it all, I believe in delivering nothing less than the best. 💡What does world class mean to you? Let’s talk about it in the comments! #CustomerServiceExcrllence #WorldClassEvents #AttentionToDetail #PassionForService #CreatingConnections #EventSpecialist #LuxuryEvents #ExceedingExpectations

****Key Learning Points for Service Excellence in the Travel and Tourism Industry*** In today's dynamic and evolving service landscape, particularly in industries such as travel and tourism, the combination of high-touch customer engagement and high-tech skills is essential for delivering top-notch service. To consistently meet and exceed customer expectations, professionals must develop and exhibit the following qualities: 1. Creativity Understand your customers by analyzing their needs, preferences, and aspirations. Ask thoughtful and relevant questions to uncover their desires. Offer innovative and personalized solutions that go beyond what they could discover themselves, whether online or offline. This tailored approach demonstrates your expertise and value. 2. Passion for the Job A genuine love for your work reflects in your attitude and confidence. When you enjoy what you do, customers sense your enthusiasm, which reassures them and builds trust. Passion drives professionalism and fosters lasting relationships. 3. Communication and Presentation Skills Articulate your message clearly and confidently. Be persuasive, courteous, and empathetic when presenting your products or services. Effective communication enhances customer understanding and satisfaction, contributing to a positive overall experience. 4. Service-Mindedness Always remember the emotional connection customers seek. For many, engaging with your services represents a significant investment of time, effort, and money. Whether they are first-time customers or seasoned clients, prioritize creating a welcoming environment with eye contact, a genuine smile, and a warm handshake. This human touch is irreplaceable by technology. 5. Resourcefulness Anticipate and address client queries with efficiency and accuracy. If you lack immediate answers or solutions, demonstrate initiative by knowing where and how to obtain the information or resources they require. Being proactive positions you as a dependable problem solver. 6. Patience Despite your best efforts, not every opportunity will lead to success. A professional must possess the resilience to move past setbacks, focusing on future opportunities with optimism and determination. 7. Emotional Intelligence and Composure Handling customer complaints with empathy and professionalism is a critical skill. Dissatisfied clients often need to feel heard and understood. Maintain composure while resolving their concerns. If you have an interest in psychology or conflict resolution, leverage those skills to provide exceptional support. #CustomerExperience #TravelAndTourism #ServiceExcellence #ProfessionalSkills #CustomerService #EmotionalIntelligence #CommunicationSkills #Leadership #CustomerSuccess #BusinessGrowth #SoftSkills #TravelIndustry #HighTechHighTouch #HospitalityLeadership #ServiceMindset #InnovationInService