DIBS Beauty’s Post

Thinking of hiring a Senior Director, Chief Customer Officer or Leader in Customer Experience in 2024? These short top tip questions include a 'Must ask' question before you and your business considers any future Customer Experience Director, Chief Customer Officer, or other senior CX appointment and will help you hire a Customer Experience professional who is more likely to deliver your goals, be more successful and stay with you for longer. Link in comments. #chiefcustomerofficer #cxdirector #customerexperience #headofcustomerexperience

Are you looking to hire a Chief Customer Officer or Director of Customer Experience? Before you set your go to market strategy, I can offer a no obligation, exploratory call to help you consider the market and miss some of the common pitfalls. Drop me a note, or message me and I will find some time. Alternatively link in comments for some insight and great content on these roles. #chiefcustomerofficer #cco #directorofcustomerexperience #customerexperiencedirector #cx #recruitment #hiring #customerexperience

🌟 Navigating Roles: Bridging the Gap Between Product Creation and Customer Satisfaction 🌟 In a dynamic industry like retail, I've had the privilege of embracing a range of roles, each contributing uniquely to my journey in creating customer-centric products. What's fascinating is how terminologies can shift between countries – Australia and the US, in particular – yet the core essence of these roles remains constant: delivering remarkable products that truly resonate with our customers. From my experiences, I've navigated through these diverse functions: 🛒 Merchant/Buyer: Whether it's referred to as a Merchant or a Buyer, this role revolves around a deep understanding of market trends and consumer preferences. Identifying opportunities and curating assortments that captivate the audience are the heartbeats of this role, ensuring an enriching shopping experience. 💡 Product Developer/Designer: The terminology might differ, but the focus on innovation and aesthetics remains unwavering. Whether developing products or shaping designs, the emphasis is on translating ideas into tangible experiences that seamlessly blend style and functionality. Across oceans and continents, the essence of these roles unites us all: creating products that leave a lasting impact on our customers. Having had the privilege of experiencing these roles on both sides of the globe – in Australia and the US – I've gained a unique perspective that underscores the universality of our mission. Throughout my journey, one thing has become crystal clear: the heart of our work lies in our ability to craft products that not only meet but exceed the expectations of our diverse customer base. As the industry evolves and terminology shifts, data becomes an even more important component of the role this fundamental truth remains unchanged: customer satisfaction is our ultimate goal. Here's to a career fueled by adaptability, innovation, and an unwavering dedication to putting our customers at the forefront of everything we do. #RetailIndustry #GlobalPerspective #CustomerCentricity #merchant #chiefmerchandisingofficer #ProductInnovation #Adaptability #CareerJourney #RetailTerminology

🚀New Opportunities at One.Funding 🚀 One of the most rewarding aspects of my role is building a team of exceptional individuals who drive our company forward. However, this journey is not without its challenges. From the disappointment of last-minute candidate cancellations to the sense of achievement you get from securing outstanding talent for key positions like our Head of Operations and Head of One.asset. Looking forward to announcing these in the coming weeks! 👀 Recruitment can be hard work, but it's also a chance to find people who align with our core values and vision who will help us take our business forward. We're currently on the lookout for a Customer Experience Manager who shares our commitment to excellence and innovation. This role is crucial for us as we continue to grow and enhance our customer experiences. I'd love to hear from my LinkedIn network: What are your best strategies for finding and securing top talent? How do you overcome the hurdles of last-minute cancellations? ☝ What are your best strategies for finding and securing top talent? ✌ How do you keep a candidate engaged during their notice period to? Your insights and advice would be invaluable as we continue our growth plan. #weareOne #Leadership #Recruitment #TeamBuilding #CustomerExperience #Hiring #JoinOurTeam #Innovation #CompanyCulture #LeadershipChallenges Jonathan Grier Matthew Bdzola CeMAP

I may be preaching to the choir here, but I also know that this is still not the industry practice in the tech industry (or many others, for that matter!). If you are an executive, take note of what Steve Jobs said in 1997. Wise words that will help you build products people love, and ultimately the organization you are highly paid by to increase the bottom line of. "You’ve got to start with the customer experience and work backwards to the technology." https://lnkd.in/gKntNJ4b #UXResearch #ProductManagement

In construction, emphasising social value isn't just about erecting buildings; it's about fostering communities. By prioritising social value, construction projects can create spaces that enhance people's lives, promote inclusivity, and address societal needs. Whether through sustainable design, accessibility, or community engagement, integrating social value into construction ensures that the built environment serves as a catalyst for positive social change, leaving a lasting impact beyond bricks and mortar.

Enhancing Customer Experience through Effective Hiring 🔍 Today's customers crave genuine connections. The key to achieving this lies in your team. Here’s how to get it right: ✔️ Prioritize Connection: Foster experiences aligned with your brand's mission. ✔️ Smart Hiring: Choose individuals who naturally excel at building rapport and solving customer problems. ✔️ Focused Training: Equip your staff with the necessary skills and knowledge to meet customer needs effectively. Let's explore strategies to build a team that not only meets but exceeds customer expectations. Are you ready to elevate your customer service? 🌟 #customerexperience #businessstrategy #EffectiveHiring #CustomerEngagement #teamtraining #serviceexcellence #RetailSuccess #customercare #RetailLifesavers #businesscoach

📣 "Service, in short, is not what you do, but who you are. It's a way of living that you need to bring to everything you do if you're to bring it to your customer interactions." — Betsy Sanders ⭐ #shawrealtygroup #oneteamonepromise #careers #realestate #opportunity #nowhiring #testimonial #reviews #clientfeedback

Every company’s Managing Director should directly work with ground level employees, specifically Customer Experience and Call Centre. Because Customer Experience team and Call Centre team directly face customers negative feedback, this feedback is the source of improvement. If Managing Director directly works with Customer Experience teams and Call Centre teams he will able to push mid level staff. This will bring company growth. -Abu Naim Howlader #customerexperience #managingdirector #MD #business #strategy