DKN Hotels’ Post

Podcast: Ariela Goharik Kiradjian, co-founder and COO of BLLA - Boutique Lifestyle Lodging Association, talks about the challenges and competitive advantages of operating a boutique hotel with host Robin Trimingham CTA. Listen here: #HOTELS #hotelnews #hospitality #hospitalityindustry #hospitalitynews #hotelindustry #hoteliers #podcast #boutiquehotels

Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group. Topics discussed include: Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts. The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design. Experience Economy: The shift towards an experience-driven economy and its impact on hospitality. Consistency in Service: The importance of consistent service and guest interactions. Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland. Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences. Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences. Visit NoVacancyNews.com to learn more! #Podcast #Hospitality #GuestExperience #ExperienceEconomy #HotelManagement #HospitalityIndustry #CustomerService #CreativeActivations #ConsistencyInService #HospitalityLeadership

Podcast: Annie Fitzgerald, GM of The Westgate Hotel in San Diego, discusses post-pandemic hotel industry performance, highlighting the return of group business and ways to capitalize on convention business opportunities. Listen here: #HOTELS #hotelnews #hospitality #hospitalityindustry #hospitalitynews #hotelindustry #podcast #hoteliers #businesstravel #independenthotels

F&B is so important to your hotel and your community... but why? Listen to this clip from my appearance on Innovatove Hotelier Podcast by HOTELS magazine last year #innovation #thinkdifferently2024 #hospitality #hotels

Never underestimate the impact of common spaces and an F&B offer in the RevPAR. And with F&B offer I do not necessarily mean your traditional hotel bar and restaurant, everyone with experience in the hotel industry knows how hard it is to make those profitable (as the fixed costs specially are painful to bare if you are not the hottest place in town). I mean a re invented F&B offer - externalized & personalized to the guests needs. The needs have changed, also in the way we consume food and drinks when we travel. New generations of travelers care about authenticity, about convenience and availability. That’s how they perceive value. And perceived (added) value is what justifies ADR.

“Hospitality is about welcoming people who are not yet your friends, but could become your friends.” Our guest this week is someone who fundamentally understands that hotels are more than just a place to sleep and eat. This week’s guest is none other than, Global Chief Design, Technical Services & Innovation Officer for Premium, Midscale & Economy brands at Accor, Damien Perrot! In this vibrant conversation between Dan Ryan and Damien, the duo delve into the world of hospitality, the hotel industry and its transformations. Damien shares how hotels can create experiences that are truly part of their local communities, and how external factors can shape a guest’s experience. 🏨 The importance of creating memorable experiences in the hospitality industry cannot be understated. It's not just about food and beverage, but also about the ambiance and overall experience that sets a property apart and creates a destination. 🏨 Creating a meaningful guest experience in a hotel involves immersing oneself in the local culture and surroundings, ensuring both guests and locals can truly live the experience they desire. This approach also proves to be profitable for hotel owners. Listen to the full episode with the links in the comments! #hospitality #podcasts #hotels

Every time you stay at a Marriott International hotel, the hotel owners pay Marriott corporate up to 15% of your booking for doing absolutely nothing. That’s if the hotel is franchised, meaning the hotel owner owns and operates the hotel and Marriott only provided a set of guidelines, rules, and systems. In other words, Marriott did absolutely nothing. Didn’t clean the rooms, didn’t staff the front desk, didn’t pay anything for the property, nada. 74% of all hotels using a Marriott brand falls under this category. If you happen to stay at a Marriott managed hotel, where Marriott corporate does happen to run the day-to-day (but doesn’t pay rent or own the real estate), the hotel owner likely pays much more than 15%. 25% of all hotels using a Marriott brands falls under this category. Finally, if you stay at a property that Marriott corporate owns or leases, congratulations! You’ve now hit the jackpot because that’s only true for 1% of all Marriott hotels. 👀 Curious to learn more? I just launched a new podcast called “Decoded” that is dedicated to diving deep into business models behind great companies. Episode 1 is out now! Search “Marriott Decoded” on Spotify or follow the link to read all the fascinating secrets behind this amazing company: https://lnkd.in/gAStrybk If you've got ideas or feedback about Decoded, or if you think of a company I should analyze next, let me know in the comments below! Also, stay tuned for Ep 2 ... The Walt Disney Company ! #Marriott #BusinessModel #business

This week's guest on Defining Hospitality is none other than Damien Perrot, Global Chief Design, Technical Services & Innovation Officer for Premium, Midscale & Economy brands at Accor. Damien understands that hotels are more than just a place to sleep and eat. According to him, "Hospitality is about welcoming people who are not yet your friends, but could become your friends." In this episode, we explore the transformation of the #HospitalityIndustry and how hotels can create experiences that are truly part of their local communities. Creating a memorable guest experience in a hotel involves immersing oneself in the local culture and surroundings. It's not just about food and beverage, but also about the ambiance and overall experience that sets a property apart and creates a destination. Damien's approach to hospitality also proves to be profitable for hotel owners. Listen to the full episode on your favorite platform to learn more about the importance of creating meaningful guest experiences in the hospitality industry. Find the full episode on your favorite platform here: https://lnkd.in/gvtq3DsK #hospitality #podcasts #hotels #podcast

In this highlight of Beyond the Bottom Line Podcast with Bert Miller, Raul Leal explores the evolution of hospitality, shedding light on the driving forces behind lifestyle resorts and hotels. There has been a pivotal shift in the hospitality landscape, where lifestyle hotels have pioneered the rise of boutique accommodations, redefining the concept of a traditional hotel stay. Why is this? Raul notes that today's consumers seek more than just a place to lay their heads; they crave immersive experiences that resonate with their individual preferences. Raul's insights underscore the imperative for hospitality brands to adapt and innovate, catering to the evolving needs and desires of their discerning clientele. Watch the full episode here: https://hubs.ly/Q02lxPHG0

Throwback to a fantastic episode of my virtual podcast from last October, featuring Mr. Rishi Surya Puri the Senior Vice President of MAYFAIR Hotels & Resorts who brings over three decades of invaluable experience in the hospitality industry. In this episode, Mr. Rishi shared insightful perspectives on the ongoing debate between direct bookings and OTA bookings. He highlighted that, while OTAs are essential for reaching a broader audience, direct bookings are crucial for building a loyal customer base and maximizing profitability. Mr. Rishi emphasized, "Fostering direct bookings can significantly enhance guest loyalty and reduce dependency on third-party platforms. By leveraging personalized marketing strategies and offering exclusive perks, hotels can encourage more direct interactions with their guests. On the other hand, OTAs play a crucial role in expanding a hotel's reach, attracting new guests who might not have discovered the property otherwise." Furthermore, we delved into strategies to elevate the guest experience. Mr. Rishi noted, "The key to exceptional guest experience lies in anticipating needs and exceeding expectations. This means investing in staff training, incorporating cutting-edge technology, and continuously seeking guest feedback to refine services. I wish to meet Mr. Rishi Surya Puri once again and discuss with this industry expert about the industry and gain more knowledge. #hospitality #ota #hotels #hotelindustry #onlinebooking #directbooking #channelmanager #onlinetravelagent #virtualpodcast #directbooking #bookingengine #guest #guestreview #propertymanagement #channelmanagement