Do it Best’s Post

✨ What a day filled with insights, connections, and inspiration! ✨ 🚀 Two conferences, three dynamic sessions, and countless miles traveled, but the learnings gained were worth every moment. 🔍 Session 1 - National Housing Federation Customer Experience and Engagement Conference: Proud to contribute to the discourse on Supporting Vulnerable Customers. Shared the remarkable work Southdown is doing in this space and underscored the lesson that the care and support sector offers lessons for us all. Let's keep learning and growing together! #CustomerExperience #SupportingVulnerableCustomers #SouthdownCares 🔍 Session 2 - Westminster Insight Preparing for Housing Inspections Conference: Highlighting best practice when listening to customers at this insightful conference. Emphasised that it's not just about listening but working collaboratively. Are we turning words into actions? Celebrated the essence of a truly resident-led housing association at Eastlight Community Homes. #HousingInspections #CustomerEngagement #EastlightCommunity 🔍 Session 3 - National Housing Federation Customer Experience and Engagement Conference (Again): Returned for an engaging discussion on Achieving Excellent Satisfaction. Championed the importance of lived experience and understanding genuine customer happiness, recognising that our perceptions may differ from their needs. #CustomerSatisfaction #LivedExperience #CustomerHappiness I met some incredible people throughout the day, each bringing valuable perspectives. Hope everyone takes away something to enhance the lives of the people in their homes. Grateful for the shared commitment to making a positive impact! 🙌 #ConferenceHighlights #LearningJourney #MakingADifference

It's official: Our 2024 Build to Rent Report launch webinar – starting in less than 2 hours – is our most popular webinar ever, with the highest number of registrations we've ever received! If you're already registered, please join us at 11am using the link sent to your email. If you haven’t registered yet, there’s still time – register now: https://hubs.la/Q02vtMDx0 Here's what we'll discuss: 𝐁𝐓𝐑 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰: Find out whether BTR has rebounded in 2023, and which communities are setting the pace 𝐁𝐓𝐑 𝐒𝐮𝐛-𝐜𝐚𝐭𝐞𝐠𝐨𝐫𝐢𝐞𝐬: Examine the performance across different BTR sub-categories 𝐃𝐞𝐬𝐢𝐠𝐧: Understand how community size influences resident satisfaction and which unit sizes are top rated 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐢𝐞𝐬: Explore the amenities that enhance BTR resident satisfaction 𝐕𝐚𝐥𝐮𝐞: Explore how pricing impacts Value ratings across various BTR formats Date: Today Time: 11am Location: Zoom (access link provided by email upon registration) Registration: https://hubs.la/Q02vtM4b0 Looking forward to seeing you there! #BuildToRent #PropertyInsights #BTR #BuildToRentReport #PropertyReport

As I put together key data for our first ever monthly management meeting for Old Bond Store next week, I think it gives a good insight into how the world of work is changing at small business level. While turnover continues to rise steadily at 45% year on year as it has done since opening. From September; * Guests invites are way up. * Meetings bookings have grown dramatically. * Member event bookings are up. * Bar and food sales are up. * Event participation is really up. And speaking to the members they confirm the reasons behind the data. As small business owners, they need (and want to pay for) considerably less physical resource. This is unanimous. But when they need it, it has to be easy to use, high quality, include high levels of service, and be on demand. While there is still lots of discussion around the future of the 'office', I think day by day, as a team and business community, we are discovering a totally different requirement all together. As Henry Ford suggests brilliantly here, people don't always know what they want, until they benefit from it. And if you think if you think about any major shifts in consumption over recent times, this is so true. #obscommunity #oldbondstore #clubworking #southampton

🚨 First session sold out, and places going quickly for the repeat session. Be part of this NEW workshop session where we will share and explore our good practice framework for Tenant Engagement in #WHQS23. For more information and to book: https://lnkd.in/eqtH-t9h #TenantEngagement #WelshHousing #HousingPolicy #HousingPractice

In honor of National Home Improvement Month, let's talk about making your home safer and potentially more affordable to insure. Check out our tips for upgrades that do double duty!

Good communication and support are key reasons why 63% of tenants are satisfied with their pub company relationship.     Explore more insights from our survey by visiting our website: PCA's Annual Tied Tenants Survey Results 2024 - GOV.UK (www.gov.uk)     #PubsCode #AnnualTiedTenantsSurvey 

The Landlord Leaders Community has recently published research into the private rented sector from a tenant perspective. There are several pullouts from the playbook which form an important narrative when it comes to doing the right thing by tenants.   Sam Scott, Fresh MD contributed to the report, noting that "Customer service, cleanliness and maintenance are really the things which stack up to experience in a rental property.   Read the playbook in full: https://lnkd.in/esgwGrB8   #Landlordleaders #PrivateRentedSector #PRS #Property #PositiveChange

In honor of National Home Improvement Month, let's talk about making your home safer and potentially more affordable to insure. Check out our tips for upgrades that do double duty!

Monthly Management Move: DECEMBER 📋Tenant Survey📋 Conduct annual tenant surveys for three reasons: 📏Measure Your Performance the Past Year: - The better you can identify your strengths and weaknesses as an individual and as a company, the better your knowledge will be on what you should do differently vs. what you should keep doing. 📈Benchmark Your Performance for Y-o-Y Comparisons and Trend Identification: - For this to be accurate and traceable, your questions each year must be the same, and your answer options must be consistent. - This will allow you to track if the changes you make year to year are improving your tenants’ experience. 🗣️Let Your Tenants Know Their Input Is Valued (Actions Speak Louder Than Words): - Tenant surveys are useless if you don’t implement tangible changes based on the feedback you receive. - If tenants don’t feel their input is valued, you will lose their trust, and they will probably stop giving you feedback altogether. #tenantsurvey #benchmarking #feedback

🚀 Don’t miss out! Our latest webinar, "Mastering Landlord Relationships in a Changing Environment," is happening tomorrow! Join Serina Fogarty and Amy DeCicco as they share key strategies to win landlord support and navigate tenant dynamics. 📅 Date: May 30th, 2024 🕒 Time: 1 PM ET / 10 AM PST / 5 PM GMT ⏳ Duration: 30 minutes 📚 Learn how to effectively communicate with landlords and property managers and ask the right questions for smooth collaboration. Secure your spot now: 👉 https://shorturl.at/b53xf #webinar #propertymanagement #landlordrelations #facilitymanagement