Duamentes’ Post

🚀 Boost Your Customer Experience with Closed-Loop Feedback! 🚀 Ever wonder how to make the most of customer feedback? It's all about closing the loop! 🔄 What's Closed-Loop Feedback? It's a dynamic way to not just collect feedback but to act on it. Every customer response is a goldmine of insight, and closed-loop feedback ensures you dig deep and extract that value by responding directly to your customers' needs and concerns. Quick and Personal Follow-Up When customers share their experiences, they expect action. Use their feedback to make immediate improvements or to address specific issues. This adds a personal touch that customers love and appreciate! Benefits Galore! Closed-loop feedback doesn't just resolve issues—it boosts customer loyalty, enhances satisfaction, and helps you identify trends to drive overall improvement in your services. How It Works: Gather Feedback: Keep it simple and direct. Ensure your surveys are easy to complete. Analyze and Act: Use tools like CX software to analyze feedback in real-time. Automate alerts to ensure quick action on critical feedback. Follow Up: Reach out to customers to let them know their voice has been heard and acted upon. This step is crucial in transforming feedback into a superior customer experience. Embrace Saja for Your Closed-Loop Feedback Journey! Unlock the full potential of your customer feedback with Saja's seamless integration and smart analytics. Our platform isn't just about collecting feedback—it's about transforming it into actionable insights quickly and effectively. #Ascendwithinsights #SajaInsights #CustomerFeedback #ClosedLoopFeedback #BusinessInsights #SajaJourney #QualityData

Today I came across the fact that my #GPTs do not understand what it means to finish customer journey mapping (#cjm), everything takes it somewhere further, where neither I or user need it. :)  I had to feed him something like pseudo-code for the customer journey map [object].  It is not yet clear whether this will work and how...  But the idea came to mind to create custom GPTs to test instructions for custom GPTs. § 9. Customer journeys include the following parameters:  1) Journey name;  2) Ideal customer profile (ICP) or Persona;  3) Value proposition or Product offering;  4) Journey goal;  5) Journey start event;  6) Journey end event;  7) Customer expectations, including expected outcomes (optional);  8) Customer perceptions (optional);  9) Customer efforts (optional);  10) Customer costs (optional);  11) Customer satisfaction (optional); 12) Parent customer journey (optional); 13) Next customer journey or episode of customer journey (optional); 14) Journey map expires date or trigger for expiration (optional).

Customer feedback is a goldmine for product improvement, but are we really leveraging it to its full potential? Here are 3 insights to ensure your feedback loop is top-notch👇🏾 1. Prioritize Actionable Feedback 🛠️ Not all feedback is created equal. Focus on feedback that can drive tangible changes. A common mistake is treating all feedback with the same urgency. Prioritizing actionable insights helps in streamlining improvements and boosting customer satisfaction. 2. Invest in Real-Time Analysis 📊 Time is of the essence when it comes to addressing customer concerns. Leveraging real-time data analysis to catch issues as they arise ensures swift resolutions. This not only improves the user experience but also fosters trust and loyalty. 3. Close the Loop with Customers 🔄 Following up with customers who provided feedback shows that their opinions matter. A simple “We’ve heard you, and here’s what we’re doing about it” can turn a detractor into a promoter. This step is crucial in building long-term relationships. While many focus on collecting vast amounts of feedback, these strategies can transform how you handle and respond to customer insights… In my experience, investing in real-time analysis is particularly game-changing. It’s amazing how proactive problem-solving can enhance overall customer experience… Don’t overlook it! 🚀 #CustomerFeedback #ProductImprovement

Forrester found that customer service is worse (3rd year in a row of declines) than ever and CX scores are declining in every industry but airlines. Their research also finds that firms who are customer obsessed grow revenue, profit and customer loyalty faster than competitors. Why then would focusing on improving customer experience not be a part of every company's core strategy? It can be complicated but, The Insight Shop, LLC helps to simplify where to focus and how to prioritize. We believe that solving a few big problems first can make a big impact for your customers and your bottom line. Tracking these optimizations and showing ROI helps leadership understand the importance of these efforts. Why not get started? It's never to late and your customers will thank you. Kate Kompelien Loving to improve CX! The Insight Shop, LLC kate@theinsightshopllc.com

Did you know that your business could be sitting on a goldmine of untapped value? It's time to shine a light on shadow pricing, a game-changer in understanding and enhancing customer satisfaction. 1. **Uncover Hidden Value:** Shadow pricing isn't just about numbers; it's about recognizing the unseen value your business offers. From the environmental impact of your products to the convenience you provide, assigning a monetary value to these intangibles could revolutionize your approach to customer satisfaction. 2. **Customer Experience as a Priority:** By implementing shadow pricing, businesses can identify areas for improvement and optimize resources to enhance the overall customer journey. It's not just about meeting expectations but exceeding them and fostering loyalty in a competitive marketplace. 3. **Leverage Technology for Insight:** In an era dominated by data, utilizing AI and predictive analytics for shadow pricing can offer real-time insights and personalized strategies. It turns the intangible into tangible advantages that align with evolving customer expectations. Curious to see how shadow pricing can redefine your value proposition and drive customer satisfaction? Have you explored the implicit value your services offer? #ShadowPricing #CustomerSatisfaction #BusinessInnovation

Want to build products that customers love? Feedback loops are key 🔑 Here's why: 1. Validate ideas early 2. Identify areas for improvement 3. Build features that users want The best feedback loops are: 1. Easy to use 2. Frictionless 3. Automated Some examples of feedback loops you can build: 1. In-app feedback forms 2. Product usage analytics 3. Customer satisfaction surveys Feedback loops help you build better products, faster. They also show customers that you value their opinions and are committed to making your product better. So, start building feedback loops into your products today.

I just finished another Customer Experience course by Jeannie Walters, CCXP, CSP! A few of my favourite quotes from the course: ~ "By combining the emotional state of the customers with the way they behaved, the data, we can unlock a lot of mysteries.” ~ “Journey maps should never happen in secret.” ~ “Some experts will tell you the only reason to create a journey map is to really understand the end-to-end experience your customers have with your brand. That can be a great goal and very useful, but it can also be overwhelming. Start with a narrow focus and solve one problem in your business."  https://lnkd.in/d_SEvy6D #customerjourneymapping. #LinkedInLearning #CustomerExperience

Most are familiar with customer journey mapping, the process of mapping out happy/sad paths for the customer. How many of you utilize this exercise for company paths? I believe it is essential to apply this to company and department plans/projects/initiatives to see the entire field from all vantage points, set right expectations, and position to pivot based on market or resource conditions.

"Productivity is the number one driver of businesses seeking tech solutions. But what about key performance indicators that fall outside traditional productivity? How can AI and automation impact metrics like customer satisfaction (CSAT) or retention rate? What about things that are difficult to quantify, like customer loyalty? What new experiences can your brand create that are only possible with technology?" 𝗗𝗼 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗴𝗼 𝗯𝗲𝘆𝗼𝗻𝗱 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆? 𝗙𝗶𝗻𝗱 𝗼𝘂𝘁 𝘄𝗵𝘆 𝘆𝗼𝘂 𝘀𝗵𝗼𝘂𝗹𝗱 𝗶𝗻 𝗼𝘂𝗿 𝗿𝗲𝗰𝗲𝗻𝘁 𝗯𝗹𝗼𝗴: https://lnkd.in/efSpCiV4

4 in every 5 customers believe it takes too long to reach a live agent. Imagine being able to deliver service and help customers twice as fast as your competition. That's a serious competitive advantage. Here's how you can make it happen 👇 1. Implement a call-back system to free customers from the frustration of waiting. 2. Use AI-powered chatbots to reduce the work-load on your team and speed up response time. 3. Equip your team with training to handle inquiries more efficiently. In a world where speed is key, imagine not just meeting but exceeding customer expectations. By implementing these strategies, you're not just cutting wait times. You're crafting an unparalleled customer experience. Drop me a DM if you would like to explore how this could be implemented.