Elizabeth F.’s Post

Looking to update your customer service operations but not sure where to start? Register for this January 30th webinar and learn how LivePerson customer, the telecom giant TalkTalk, amped up their CX digital evolution, delivering efficiency (and increasing their NPS score +52 points!). Register today: https://lnkd.in/evzCWj9J #cx #conversationalai #generativeai

Looking to update your customer service operations but not sure where to start? Register for this January 30th webinar and learn how LivePerson customer, the telecom giant TalkTalk, amped up their CX digital evolution, delivering efficiency (and increasing their NPS score +52 points!). Register today: https://lnkd.in/evzCWj9J #cx #conversationalai #generativeai

Looking to update your customer service operations but not sure where to start? Register for this January 30th webinar and learn how LivePerson customer, the telecom giant TalkTalk, amped up their CX digital evolution, delivering efficiency (and increasing their NPS score +52 points!). Register today: https://lnkd.in/evzCWj9J #cx #conversationalai #generativeai

Looking to update your customer service operations but not sure where to start? Register for this January 30th webinar and learn how LivePerson customer, the telecom giant TalkTalk, amped up their CX digital evolution, delivering efficiency (and increasing their NPS score +52 points!). Register today: https://lnkd.in/evzCWj9J #cx #conversationalai #generativeai

Looking to update your customer service operations but not sure where to start? Register for this January 30th webinar and learn how LivePerson customer, the telecom giant TalkTalk, amped up their CX digital evolution, delivering efficiency (and increasing their NPS score +52 points!). Register today: https://lnkd.in/evzCWj9J #cx #conversationalai #generativeai

Looking to update your customer service operations but not sure where to start? Register for this January 30th webinar and learn how LivePerson customer, the telecom giant TalkTalk, amped up their CX digital evolution, delivering efficiency (and increasing their NPS score +52 points!). Register today: https://lnkd.in/evzCWj9J #cx #conversationalai #generativeai

Looking to update your customer service operations but not sure where to start? Register for this January 30th webinar and learn how LivePerson customer, the telecom giant TalkTalk, amped up their CX digital evolution, delivering efficiency (and increasing their NPS score +52 points!). Register today: https://lnkd.in/evzCWj9J #cx #conversationalai #generativeai

Do you know the best practices for building customer loyalty?🤔 #CustomerLoyalty must be earned. And once it’s earned, it must be nurtured. Focus on the business areas in which you can control the experiences you deliver, and you’ll give customers good reasons to return. 😀 Create personalized consumer experiences. 📱 Manage customer journeys across all channels. 👩💻 Communicate proactively across channels. 👍 Contact the right people at the right time. 🔝 Empower your customers with better service options. 🤖 Scale personalized experiences with #AI. ✔️ Simplify compliance with internal self-service. Barphone and Genesys will help you focus on customer loyalty so you can thrive! 🎉 #Barphone #Genesys #ReinventingCustomerExperience #CX #CloudFirst

🚀 Exciting news! Capillary Technologies achieves top ratings in technology excellence and customer impact on Quadrant Knowledge Solutions' SPARK Matrix™ for Customer Loyalty Solutions, Q2 2024. Check out the detailed report here: https://lnkd.in/efQ_WTye #customerloyalty #loyaltyprograms #customerengagement #CX #SparkMatrix

Explore the limitations of QA programs that prioritize live channels, missing valuable quality data. Learn how capturing and analyzing VoC and CX data drives actionable improvements for reduced customer effort and optimized business outcomes: https://gtnr.it/4cqq9kL #GartnerCSS #CustomerService #QualityAssurance #CX