Barphone’s Post

Benefits of Scalable call routing for business growth Is your business struggling with customer satisfaction due to lack of personalization? 😕 Scalable call routing can be a game-changer! 📞✨ It’s more than just managing calls—it drives business growth and boosts customer experiences, even during busy seasons, without breaking the bank. 💡📈 Tools like Dialaxy can help you scale effortlessly while delivering exceptional CX! 😍 Learn more: https://lnkd.in/dc6cJ2GA #BusinessGrowth #CustomerExperience #virtualphonenumber #usa #canada #CallRouting #Dialaxy #CX #BusinessSolutions

🔍 Finding new ways to deliver value in #customer interactions in the Evolving Customer Service Era! 🌟 From Productivity to Loyalty: We’ve moved beyond simply delivering efficient service. It’s no longer just about leaving customers satisfied with a single interaction — it’s about creating a positive, long-lasting perception of your product and company. At Exato.ai, our #CXaaS (Customer Experience as a Service) model is designed to transform critical moments of customer interactions into lasting impressions, enabling organizations to thrive in the Loyalty Era. 🔍 #CX Leaders, where are you in this customer service evolution? Are you still focused on productivity or have you embraced the shift to building loyalty? Let us know in the comments! #CustomerExperience #CXMorningBrew #CX #Contactcentres #CXFOEvents 

ContactBabel was recently commissioned by Krisp to do an interesting research study of the impact on customer experience that agents' accents can have. One of the findings showed how uncomfortable customers are about asking agents to repeat themselves. When aligned with the frequency which customers do so (which as the chart shows, is far more than businesses believe), it has a significant impact on CX, agent experience and cost. The research is available for download from https://lnkd.in/ecRSrV4j #contactcenter #callcenter #offshore #BPO #research #CX #customerexperience Shara M. Davit Baghdasaryan

The quality of your #ContactCentre experience can make or break customer loyalty. 💔 At #Staffino, we understand the critical role of every customer interaction and the impact it has on your brand's perception. That's why we've crafted a comprehensive guide to take your contact centre experience from good to exceptional! ✨ From #AI insights to empowering your agents, learn how to transform challenges into opportunities. 💡 We're sharing the guide link in the comment below. #CustomerExperience #CX #EmployeeMotivation

Are you still not investing in CX? We prepared a sum-up of very important stats that might just convince you that if you don't want to be left behind and buried by customer churn .. you might want to start now. Send this post to anyone who you think needs a little convincing. #cx #customerexperience #makecxyourusp

Customers value convenience and positive interactions, with 43% willing to pay more for both.💡   That's why companies are increasingly competing on customer experience, with 65% of consumers saying a positive experience is more influential than marketing. To achieve this, many are adopting Guided CX, using tools like cobrowse, live video chat, and screen share to not only boost satisfaction and efficiency but also provide personalized, step-by-step assistance. 📈 These methods have led to real improvements in feedback, handle time, and repeat business. This proactive and supportive approach is shaping the future of customer interactions. https://lnkd.in/gnBCcf2x #GuidedCX #CustomerExperience

97% of consumers say customer service is crucial for brand loyalty. Is your SMB cultivating positive relationships? Imagine a seamless Customer Experience (CX) that can: 🌟 Increase Customer Loyalty 😀 Boost Customer Satisfaction 👍 Enhance Brand Reputation 💬 Improve Meaningful Conversations What's not to love? 🚀 Find out how your workplace can level up CX operations with the latest AI solutions from CN's partners: https://buff.ly/43dvOqB #CX #XCaaS #contactcenter #AI #computersnationwide #AItechnology #broadvoice #8x8 #ringcentral #customerexperience #customersupport

Striking the right balance and implementing effective strategies will be key to harnessing the true power of real-time interactions in the ever-evolving landscape of customer engagement. Read more: https://lnkd.in/gn4BQRcK #Blog #RealtimeInteractionManagement #Cognicx #CX

High Call Volumes, Dissatisfied Customers, and System Issues... The world of customer service is exciting, but it comes with daily challenges. Uncovering patterns hidden deep within customer conversations is crucial for driving positive change in your business. Interaction Intelligence can help address the issues holding you back from success. By leveraging deeper insights and GenAi, organisations can improve customer experience by understanding '𝗪𝗛𝗬' these challenges occur and ultimately achieving key performance indicators. Explore how Genii Analytics can transform your customer service operations. www.geniianalytics.com #CallCenter #CustomerService #CallCenterSupport #CustomerExperience #CX #EmployeeWellbeing #InteractionIntelligence #Analytics #TechSolutions #CustomerSatisfaction #KPIs #CustomerCare #SystemImprovement #CallCenterManagement #InteractionIntelligence #GeniiAiandAnalytics

Get the full picture with 100% cross-channel customer interaction insight. Tracxion intelligently connects #contactcentre platforms to capture every call, chat, email and more. No data gaps. No guesswork. Just one unified view of the customer journey. https://lnkd.in/eCHSVEMd #WFM #WEM #workforcemanagement #contactcenter #data #customerjourney #cx