The surge in telehealth prompted a question for health systems: “How do we ensure that important pre-visit readiness documents—questionnaires and consent forms required for both quality and compliance—get completed without a traditional check-in experience?" Since integrating virtual behavioral health visits with MyChart, Geisinger has seen a 13% increase in patients who use their patient portal, and the organization has saved more than $560,000 to date. Geisinger shifted from launching telehealth visits through links sent to patients’ email addresses to launching visits directly in MyChart, integrating the patient experience with care delivery. "Since go live, 96% of patients completed e-signature of required documents, up from 66% at the start of the pilot,” said Benjamin C. Gonzales, operations manager II, virtual care, behavioral health at Geisinger. “This has made our team's compliance efforts significantly easier to manage...81% of patients completed all components of e-Check In, up from 18% from the start of the pilot. This includes payment of co-pays, health questionnaires, demographic updates and verification of insurance." Congrats, folks! Read more: https://lnkd.in/g8s6wpGi #healthcare #healthIT #behavioralhealth
Jun Nakamuro
3mo
It's a remarkable achievement and a great first step toward improving agility in healthcare! The next challenge involves ensuring real-time situational awareness for all frontline caregivers at all times, especially with more than 30 surgeries scheduled throughout the day, each with ever-changing requirements for preparation, procedures, and recovery. Agility versus the number of mouse clicks. Best of luck!
Impressive growth! Telehealth has significantly reduced barriers to accessing healthcare in numerous ways. The rapid growth of telehealth shouldn't come as a surprise, considering that the healthcare industry had become somewhat complacent with the traditional model of healthcare delivery. The COVID-19 pandemic served as a wake-up call, exposing the inflexibility of the pre-pandemic healthcare system and its inability to universally support patients wherever and whenever they needed care. The pandemic has not only highlighted the shortcomings of the traditional healthcare model but has also played a crucial role in awakening both the public and the medical community to the effectiveness of telehealth as a viable and valuable method for delivering healthcare to patients.#telehealth #community #healthservices #communitycare
Bridgette Lynn
3mo
Super thrilled to have been part of the Pre-Visit project integration at Geisinger for the MyChart application! It was one of my first major experiences as an Electronic Health Records Analyst on the Web Applications team!
Latha Uma Sankar
3mo
Kudos to the Geisinger team for their forward-thinking approach and outstanding results, Telehealth visit with mychart will make it more patient centric 👍
Ethel Deitz
2mo
When it works - it’s a miracle. I wonder what the fallout is?
Ben Mammed
3mo
Love this
Joanne Hoppe
3mo
Fantastic accomplishment!
Billie Edrada
3mo
Congratulations!
Implementation Analyst at Nordic Global Consulting
3moA key piece to this is staff readiness. There's nothing more frustrating than filling out the forms online and then being asked the same information when you arrive. Ensuring the staff is aware of and knows where to find the information is key. It is very important to make the data that has been collected meaningful.