Having transitioned from a sales role to a Business Analyst at United Wholesale Mortgage; I've come to appreciate the immense value of open-ended questioning in both fields. In sales, open-ended questions allowed me to uncover the needs, concerns, and aspirations of my clients. It was beyond just making a sale; it was about building a relationship based on trust and understanding. As I moved into my role as a Business Analyst, I found a new perspective on these questions. They became a tool to dive deep into systems, processes, and user experiences, helping me to analyze and understand complex business requirements. Open-ended questions do not just seek a 'yes' or a 'no'. They elicit detailed responses, encourage dialogue, and foster innovative thinking. They're the key to uncovering the real needs and potential improvements that can transform business operations. Active listening is a vital component in forming open-ended questions that is often overlooked. More often than not, the desire for an immediate response leads to an abundance of questions but compromises the quality of the conversation. It is crucial to listen with the intention to comprehend, rather than merely preparing a response. This is the indispensable counterpart to the art of asking meaningful questions. Whether you're trying to understand a client's mortgage needs or working to optimize a business process, open-ended questions are your best tool for success. They've been my passion and I encourage all professionals, regardless of their field, to leverage their power. Remember, the quality of the answers we receive is directly related to the quality of the questions we ask. #UWM #OpenEndedQuestion #WantMoreDoMore #Domiante
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🏠 𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬 𝐀𝐰𝐚𝐢𝐭 𝐢𝐧 𝐭𝐡𝐞 𝐌𝐨𝐫𝐭𝐠𝐚𝐠𝐞 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲! 🏠 Are you seeking a career that combines financial expertise, customer interaction, and a dynamic market environment? Here's why the Mortgage Industry stands out as an exciting sector to work in: 𝐕𝐚𝐫𝐢𝐞𝐭𝐲 𝐨𝐟 𝐑𝐨𝐥𝐞𝐬: Whether you're passionate about numbers and analysis, customer relationship management, or even technology and innovation, there is a wide range of roles to suit your skills and interests. 𝐌𝐚𝐫𝐤𝐞𝐭 𝐃𝐲𝐧𝐚𝐦𝐢𝐜𝐬: The mortgage market is constantly evolving, influenced by economic trends, interest rates, and government policies. This ever-changing landscape where the professionals keep up to date to stay successful. 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲: The Mortgage Industry is embracing technology-driven solutions to streamline processes and enhance customer experiences. 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐋𝐢𝐭𝐞𝐫𝐚𝐜𝐲: Working in mortgages enhances your financial acumen. You'll develop a deep understanding of lending practices, credit evaluation, risk assessment, and financial planning. Looking to speak to APA/ QFA'd professionals regarding opportunities in the advisory, packaging and completions stages of the mortgage journey - get in touch today! Holly | Lynda | Sarah | Saraya| Eoin | Conor | Amber | 360 Search #CareerAdvancement #LinkedInTips #JobSearch #PersonalBranding #LinkedInRecruiter
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Mortgage operations leaders work hard to improve performance. But what does performance actually mean? Here’s my take👇 It’s hard to improve anything without an objective way to measure the progress. Otherwise, how do you know whether you are moving in the right direction? The same goes for operational performance. How can we know if the performance of the Loan Processing or Sales function is better than it was a month ago? So, trying to answer the question, I ended up with: 📐 5 function development measures ↳ Measures that quantify 5 different performance aspects of a business function Here they are 👇 📊 Work product volume measures ↳ How much work product was produced 📋 Work product quality measures ↳ How well does the work product meet the purpose it was produced for 🔄 Operation efficiency measures ↳ How much resource is spent to produce a unit of work product ✅ Operation compliance measures ↳ To what extent do operations meet compliance standards 🧾 Operation experience measures ↳ What’s the experience of employees, customers, and partners involved in the operation You can use these measures to quantify the performance of any function in a mortgage company: ↳ Sales ↳ Processing ↳ Underwriting ↳ Closing ↳ Post-Closing ↳ etc. What do you use to measure the performance of operations? #mortgagetech #operations #dataanalytics #lendtech
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🌟 What Makes a Strong Candidate in the World of Mortgage Advisors? 🏡💼 Hey LinkedIn network! 💼✨ Let's delve into a topic that's at the heart of the dynamic field of self-employed mortgage advising: What exactly makes a candidate stand out? 🚀💬 Key Traits of a Strong Candidate: 1. Financially Savvy: A strong candidate boasts a deep understanding of financial markets, mortgage products, and regulatory landscapes. Knowledge is power in navigating the complexities of the mortgage advisory world. 2. Exceptional Communication: The ability to articulate complex financial concepts clearly is paramount. Strong candidates excel in communication, fostering trust with clients and collaborators alike. 3. Sales Prowess: Self-employed mortgage advisors wear many hats, including that of a sales professional. A strong candidate exhibits the ability to identify opportunities, build relationships, and close deals effectively. 4. Analytical Thinking: The financial decisions in mortgage advising require analytical finesse. Strong candidates possess the skill to analyse data, assess risks, and provide strategic solutions tailored to clients' unique situations. 5. Adaptability: The mortgage landscape is ever-evolving. Strong candidates embrace change, staying abreast of industry trends, regulations, and adjusting strategies to stay ahead of the curve. What Sets YOU Apart? Whether you're a seasoned professional or aspiring to break into the self-employed mortgage advisory space, share your insights! What qualities do you believe define a strong candidate? Let's ignite a discussion that celebrates the diverse skills and experiences that contribute to success in this dynamic industry. 🔍💡 #MortgageAdvisors #CareerSuccess #StrongCandidates #LinkedInDiscussion
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The numbers are in! Find out which company hired 298 LOs last month and who else made our top 10 list: https://lnkd.in/dv7TnXH2 🛎️ P.S. Have you or anyone you know been impacted by disruption in the mortgage industry? We want to help – message us for 30 days of free Modex Recruit access to help you land your next position. #modex #marketupdate #mortgagedata #datadrivenhiring #mortgageleaders #hiring #nowhiring #jobhunt #loanofficer #career #toptalent #jobhunt #data #recruiting #hiringmanagers #loanofficerlife
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This market is not for the faintest of heart. We can all agree that rising rates adversely impact EVERY segment of our business. This is reinforced by the dozens of negative/bearish posts I see every time that I scroll LinkedIn. The truth is that every mortgage professional has two choices: You can either let rising rates be an excuse not to succeed OR use them as your motivation to achieve success. I choose the latter. EVERY single day the market remains “tough” is another opportunity to get in the lab and outwork my competition. Reinvesting in lead generation, higher quality staff, and marching towards being more successful than we were the day before. There is AMPLE success to be had for anyone willing to align themselves with the right team, and put in the work required to achieve it. We are hiring in ALL departments. See you at the top. #advantagefirstlending
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In this time of #mortgage industry M&As, it's the worst time to hire and fire people. Instead, focus on developing and growing your existing LOs by giving them data and tools to help them succeed. Build, don't buy. The industry needs young people—and technology excites them. Invest in data; invest in your people. Don't make people "redundancies." #hiring #development #data
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Founder/President @ QFS | Sales Accountability Expert on Modern Mortgage Lead Generation techniques to increase referral sources. Sales originators increase referral partners to win more clients within 30 days.
The real issue in production isn't what managers typically think it is---yes we know rising rates. Housing inventory sagas and consumers feeling negative about the market hasn't helped. But we have had these issues before if you have been in the business for any length of time. Our industry's low productivity and negative profitability numbers are driven by today's sales force being dominated by customer service reps and not people matched to create loan demand---we don't have enough salespeople. Sales people are Individuals who like meeting people whom they don't know and want to influence them. In my view, leaders seem to think that anyone can sell. The thinking goes like this: If I give customer service reps great products and pricing and cool technology--this will work. This is completely wrong. I see this in my sales training classes---where originators are not doing the sales activities of meeting people they don't already know. Managers call this call reluctance--I call it a poor hire. Enjoying meeting new people is a basic requirement for sales professionals; for non-sales people, this is torturous. They may reason that they are shy or introverted, but the point is when a LO does not meet their budgeted goals--the real problem is they don't have enough referral sources and they need to expand beyond their current number of referral sources. This takes action--moving behind one's comfort zone. If an originator is unwilling to be uncomfortable, origination is not for them. When managers complain about loan officers not being hungry enough or motivated, they need to look themselves in the mirror and admit they made a poor hire. If 2024 is to be another tough year, then it is time to understand that hiring or keeping below-average sales talent won't save you. What will---is having a revised hiring process that identifies people who like to meet people they do not currently know and are willing to drive the relationships. This current market is the perfect time to address these issues and face up to finding people who have sales talent and not just experience in mortgage lending. #sales #mortgage sales #mortgagemanagers
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Get the scoop on which companies ranked in the top 10 for loan officer hiring. 👀 Check out our December report now: https://lnkd.in/gjkdtRTW P.S. Have you or anyone you know been impacted by disruption in the mortgage industry? We want to help – contact us for 30 days of free Modex access to help you land your next position. #modex #marketupdate #mortgagedata #datadrivenhiring #mortgageleaders #hiring #nowhiring #jobhunt #loanofficer #career #toptalent #jobhunt #data #recruiting #hiringmanagers #loanofficerlife
Loan Officer Job Market Insights: A monthly report on which companies are hiring
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Product Development Team Lead at the nations #1 Lender UWM!
2moHow do you think open-ended questions contribute to a more engaging and productive conversation? Sorry I had to, that's an open ended question about open ended questions. In all seriousness great post and I love seeing you bring this mentality and wisdom to IT!