Florida Medical Association’s Post

How do empathy and technology intersect in healthcare? Join a panel of experts, including Dr. Matthew Krauthamer, Regional Performance Director, Northeast Group National Medical Director, Special Operations. This webinar will explore insights on how to prioritize empathy in clinical settings and enhance patient outcomes. Register to watch the webinar on July 25th here: https://bit.ly/4cTFHwY

Pursuing growth and a commitment to enhancing patient access and outcomes are crucial to your long-term success. Yet many healthcare leaders are understandably focused on simply staying afloat. Join our webinar featuring an expert panel of MGMA Consultants with hands-on experience, who will share creative and insightful tactics for ongoing practice growth: https://bit.ly/3WTBPH6

Hear from the industry's most distinguished leaders from HCA Healthcare, Indiana University Health, and Intermountain Health as they unpack their successful strategies for implementing, maintaining, and scaling post-discharge follow up programs. What you'll gain: ✨ Valuable Insights: Real-world experiences on patient follow-up process development and implementation. 📞 Enhanced Communication: Strategies to personalize patient interactions for improved health outcomes. 📈 Evidence of Success: Cases of scalable and effective patient care coordination. Don’t miss out on learning the best practices that have proven to improve outcomes such as reduced readmissions and increased satisfaction scores.

Join us Jan. 26th for a webinar with Moss Adams Partner, Marnee Iseman, whose experience gives a powerful firsthand perspective of the formidable challenges in transforming health care. She'll explore how to drive greater value in ambulatory care utilizing award-winning guidance to examine the choices we make in organizing our operations and the methods we use to get the results we want. You’ll discover how specific choices can impact the effectiveness of operations, what lean management is, how lean concepts drive more advantageous choices in ambulatory care and how altering choices can drive patient access and revenue.

Webinar: The Importance of Service Recovery in Delivering Top Patient Experience Register Here: https://lnkd.in/dwUa3eBK Feb. 7, 2024 at 12 noon ET In this webinar we speak with Shannon Patterson, MSW, CPXP, FPCC, Executive Director of Consumer and Patient Experience, Athena Sehr, LCSW, CMC, Manager of Patient Relations and their team at Stamford Health about the central importance of service recovery in delivering top patient experience. The discussion with the Stamford team will focus on: - Why service recovery is important in delivering superior PX - The upfront time investment of service recovery pays off in the long run - Obtaining buy-in from the team to be patient-centric - Overcoming PX challenges during busy periods - Going beyond CAHPS: real-time feedback in different clinical settings This will be an interactive conversation with questions encouraged from the live audience.

Patient Experience Leaders who understand the core to patient centric service goes beyond CAHPs are always the people I like to align with and learn from. Very excited to hear how Shannon and her team have been leveraging Quality Reviews® solution, Q Connect to focus on: - Performing service recovery - Leading to a 100% drop in patient grievances - Additional 75% drop in patient complaints I have always been amused when CAHPs survey vendors tell healthcare organizations, that service recovery is not important. Somebody should share with them how revenue models work for health systems in today's competitive market. Billboards are not driving volumes the way they used to. It is led by patients willing to stay within a health system provider, and generating lifetime revenue for an organization. Service recovery can be a key in ensuring patients and family members feel their needs are heard and met, building a strong rapport with their provider. Looking forward to Edward Shin, MD leading this panel on Wednesday. Feel free to register here: https://bit.ly/48ZpQvp https://lnkd.in/eA2MhPcm

⌛ Starting soon! Join us at noon CT / 1:00 PM ET for "Mastering the Complexity of Care Coordination." Whether you're a care coordinator looking to streamline your day-to-day or a program director aiming to optimize your services, this webinar is designed for you. 🚀 Discover: - Expert insights from Dr. Will Shrank, former Chief Medical Officer of Humana, Tomorrow Health, and Cityblock Health, on advanced care coordination strategies. - Immediate, practical solutions for improving service delivery and enhancing patient outcomes. 👉 Don’t miss out! This is your chance to transform care coordination into a strategic advantage for your organization. 🔗 Registration link👇

Our Jason Newton is teaming up with Iowa ASHRM for an upcoming webinar on tackling the risks of generative #AI in healthcare. Learn more & register below.

Join us Jan. 26th for a webinar with Moss Adams Partner, Marnee Iseman, whose experience gives a powerful firsthand perspective of the formidable challenges in transforming health care. She'll explore how to drive greater value in ambulatory care utilizing award-winning guidance to examine the choices we make in organizing our operations and the methods we use to get the results we want. You’ll discover how specific choices can impact the effectiveness of operations, what lean management is, how lean concepts drive more advantageous choices in ambulatory care and how altering choices can drive patient access and revenue.

Join us Jan. 26th for a webinar with Moss Adams Partner, Marnee Iseman, whose experience gives a powerful firsthand perspective of the formidable challenges in transforming health care. She'll explore how to drive greater value in ambulatory care utilizing award-winning guidance to examine the choices we make in organizing our operations and the methods we use to get the results we want. You’ll discover how specific choices can impact the effectiveness of operations, what lean management is, how lean concepts drive more advantageous choices in ambulatory care and how altering choices can drive patient access and revenue.