Fourriere Hospitality Group’s Post

"The pillars of Quality and Service should be regarded not as mere options, but as indispensable foundations, embodying a deep significance and unwavering standard." - Garry Yggdrasil (2009) Hit the ➡️Connect Button ⬅️ Hit the ➡️Follow Button ⬅️ 🤔Let's discuss, I love deepening my knowledge and understanding🤔 Quality and service are two essential pillars of the industry world. They are crucial for the success and sustainability of any business. Quality refers to the level of excellence and consistency in the products or services offered, while service pertains to the overall customer experience and satisfaction. Both quality and service are important because they directly impact a company's reputation, customer loyalty, and profitability. A high-quality product or service can attract and retain customers, leading to positive word-of-mouth and increased sales. On the other hand, poor quality or service can damage a company's reputation and result in loss of customers and revenue. In today's highly competitive market, where customers have numerous options, providing excellent quality and service is even more critical. It helps businesses stand out from their competitors and create a loyal customer base. Moreover, quality and service are closely linked to customer satisfaction and retention, which are key factors in maintaining a successful business. To ensure the consistent delivery of quality and service, companies must focus on accountability and training. This means holding senior employees accountable for their actions and performance, providing them with the necessary resources and tools, and continuously training and developing their skills. By prioritizing accountability and training, businesses can improve their overall quality and service, leading to increased customer satisfaction and loyalty. This, in turn, can contribute to the long-term success and growth of the industry world. Hit the ➡️Connect Button ⬅️ Hit the ➡️Follow Button ⬅️ #customerservice #customersatisfaction #feedback #qualitycontrol #quality #accountabilitymatters #industry #business #training #traininganddevelopment #pillarsoffoundation #automotiveindustry #automotiveinnovation #automotivemanagement

Drives Revenue Growth: Satisfied customers are more likely to make repeat purchases, spend more per transaction, and engage in cross-selling or upselling opportunities. By focusing on delivering exceptional service, companies can boost revenue streams and profitability. Fosters Positive Word-of-Mouth: Customers are inclined to share positive experiences with your brand, attracting new customers and reinforcing your brand's credibility. Conversely, poor customer service can lead to negative word-of-mouth, damaging your brand's reputation. Improves Online Reviews and Ratings: Exceptional customer service results in positive online reviews and high ratings, influencing prospective customers' perceptions and choices. Negative reviews resulting from poor service can damage your online reputation and deter potential customers. Enhances Employee Satisfaction: Investing in employee training and development in customer service skills improves service quality and fosters a positive work culture. Happy employees are more likely to provide superior service, contributing to customer satisfaction and loyalty. Visit us at https://lnkd.in/gDbPCZMc to learn why prioritizing it is crucial in today's competitive landscape! #CustomerService #BusinessSuccess #Cust

#why_is_the_customer_so_important_to_business ? Customers are the lifeblood of any business, as they directly contribute to its revenue and long-term success. By purchasing products or services, customers enable a business to grow, innovate, and remain financially stable. Beyond this, they provide valuable feedback that helps companies improve and adapt to changing market conditions. Satisfied customers are more likely to become loyal, promoting the brand through word-of-mouth and increasing its credibility. Retaining loyal customers is also more cost-effective than constantly acquiring new ones, making customer satisfaction key to profitability. Ultimately, businesses thrive when they prioritize and value their customers.

Satisfaction or Service Quality If any measure of customers’ attitudes is to be a reliable lead indicator of their future behavior, it is fundamental to its accuracy that the survey instrument is based on the correct requirements. There have been studies that have demonstrated the organizational value of improving service quality in terms of increasing market share, margins, recommendation and profitability. Clearly, customers normally judge organizations on a wider range of factors than service quality alone – product quality and price being two obvious examples. However, there are mainly two more reasons why organizations’ measures of customer satisfaction may not be providing suitable information for management decision making. The first is caused by insufficient knowledge of research, the second, paradoxically, can result from too much. Connect with us. Follow the sweet spot and share the #experience. We’d love to get a conversation going — here and on other #socialmedia platforms, of course. ConvergeRE

Is your business doing enough to satisfy your customers? The latest UK Customer Satisfaction Index (UKCSI) reveals a slight decline, with the score dropping to 75.8 (out of 100). Timpson Group (86.0), Nationwide Building Society (85.2), and John Lewis & Partners (85.0) are the highest-rated organisations in the July report 👏👏👏. The report highlights a growing customer demand for ethical practices and genuine care. 45% of customers are influenced by whether a company does the right thing. Meanwhile, 56% of customers feel satisfaction is shaped by how well a business understands and cares for their needs. Visit the UKCSI website for more details or download the full report - https://bit.ly/3WfduLO. These insights should make every business owner pause and reflect. Are you listening to your customers? Are you acting on their feedback? #CustomerExperience #CustomerSatisfaction #UKCSI #BusinessEthics #CustomerCare

Well, it's afternoon here in North East Victoria, Australia. My partner Ellyn and I went to our favourite cafe to sit in the winter sun and have a brewed Sticky Chai. We have been loyal to these cafe owners for 12 years through 2 cafes. We like doing the daily newspaper quiz, which sometimes shows us how little we know. If you want to build the value of any business. Build a loyal following. 💡 Building Customer Loyalty: Strategies for Long-Term Success Customer loyalty is essential for sustained business success. Here’s how to build and maintain customer loyalty: 1. Provide Personal Customer Service: Deliver personalised service to ensure every customer's positive and memorable experience. 2. Get to Know Your Customers as People: Take the time to understand your customers' individual needs, preferences, and backgrounds. 3. Personalise Regular Communications: Tailor your communications to each customer, showing that you value and remember their unique preferences. Here's a bonus: Make regular "How's it going?" phone calls. For no other reason than you care. You'll be amazed at how much more business you can generate. And definitely no charging for the call! What strategies have you used to build customer loyalty? Let’s discuss this in the comments! #CustomerLoyalty #BusinessSuccess #CustomerExperience #SMB

To ensure that your customers keep coming back, a business should prioritize consistently exceptional customer service and maintaining product quality. Never cut costs on anything guests interact with or see, and especially not on product quality. Every interaction with the customer is an opportunity to strengthen the relationship and reinforce their loyalty to the brand. While price, product quality, and convenience certainly influence customer decisions, customer service often becomes the key factor in retention. Good service can compensate for deficiencies in other areas, but poor service can be detrimental even if other aspects are satisfactory. Businesses that focus on client satisfaction and loyalty are better equipped to handle competitive pressures, achieve sustainable growth, and thrive in the long term. It's not just about keeping clients happy, it's about building lasting relationships that create mutual value and success. By providing an exceptional customer experience with a quality product and an element of entertainment, you will win. #customerservice, #productquality, #customerretention, #customerloyalty, #businesssuccess #exceptionalexperience, #competitiveadvantage, #sustainablegrowth, #clientrelationships, #mutualvalue

This 10 day face to face Customer Loyalty Programme sits alongside Chris Daffy’s online Customer Loyalty Masterclass Programme www.loyaltymasterclass.com The initial 4 days are for all Customer facing staff, with an additional 6 days for the Ambassadors in Journey Mapping, Planning & Implementation and Projects. The online modules embed learning between the face to face sessions and captures all the ideas from your team ready for implementation 🙌 #customerloyalty #customerexperience The Academy Of Service Excellence Limited

The Main Essentials of an Accurate CSM As we mentioned in previous posts, the main essentials of an accurate CSM process are: ·      Using the lens of the customer as the basis for CSM surveys. ·      Measuring the relative importance of customers’ requirements. ·      Basing the headline measure that is monitored over time on a composite index that is weighted according to the relative importance of its components. ·      Identifying the areas where the organization is failing to meet its customers’ requirements as the basis for actions to improve customer satisfaction. ·      Customer satisfaction measurement needs to be conducted by specialists, not by amateurs who will make basic research errors or by market researchers who don’t understand enough about the specific demands of a reliable CSM process. We’ll explore how to ask the right questions over the next posts. Keep in touch. Connect with us. Follow the sweet spot and share the #experience. We’d love to get a conversation going — here and on other #socialmedia platforms, of course. ConvergeRE

Attention Moving Companies! Want to take your business to the next level? Consider getting accredited with the BBB and here's why: 1️⃣ Build Trust: BBB accreditation instantly builds trust with potential customers. It shows you are committed to transparency, honesty, and ethical business practices. Trust is the foundation of a successful moving company! 2️⃣ Enhance Credibility: Being accredited by the BBB adds a stamp of credibility to your business. It sets you apart from the competition, assuring customers that you meet high standards and prioritize customer satisfaction. 3️⃣ Attract More Customers: Many consumers actively seek BBB-accredited businesses when making decisions. By getting accredited, you tap into a broader market of customers who are looking for reliable and trustworthy moving services. 4️⃣ Positive Reviews: BBB accreditation often leads to positive reviews. Satisfied customers are more likely to share their positive experiences, boosting your online reputation and attracting even more clients. 5️⃣ Resolve Issues Promptly: Accreditations come with a commitment to resolving customer issues promptly. This ensures customer satisfaction and helps maintain a positive image and reputation in the industry. 6️⃣ Stand Out in the Industry: Stand out from the competition by showcasing your BBB accreditation. It demonstrates your dedication to excellence and sets you apart as a top-tier moving company in the industry. Ready to elevate your moving business? Go to BBB.org to learn more! #MovingBusiness #BBBAccreditation #TrustInMoving #ElevateYourBrand