Fulcrum Digital Inc’s Post

We have always leveraged technology to be closer to everyone: customers, consumers... this partnership with OpsVeda is a big step in that direction thanks Sanjiv Gupta. It is said that our history is built bite by bite, occasion by occasion, and emotion by emotion. With the abundance of data and the power of AI/ML we will have to add byte by byte to that line as well! #digitaltransformation #data #analytics

Throughout history, rapid technological advancements have consistently reshaped societies, economies, and ways of life. From the Industrial Revolution to the digital age, each breakthrough has brought both unprecedented opportunities, unforeseen challenges and changes to the labor market. Looking at recent times, the rapid development of artificial intelligence (AI) bridged with behaviorial science is now profoundly evolving the notion of customer experience (CX) across business, society, and elections. In business, AI is transforming how companies engage with customers, offering hyper-personalized, real-time interactions. Beyond commerce, AI-driven algorithms shape societal experiences, from social media content to public services and well-fare. In elections, AI tools influence voter behavior through targeted messaging and data analytics, altering how political campaigns connect with constituents. As AI permeates all aspects of life, the traditional concept of experience is expanding, redefining expectations across sectors and reshaping how we interact with the world. In collaboration and support from leading research institutes, tech service providers and thought leaders I have worked the past year to deliver this keynote that addresses both the opportunities and challenges of this development. Opportunities, in terms of what AI could do for us beyond automated customer service or SAAS functionality supported by large language models (LLMs). Challenges, including the threats it may pose, giving examples to the upcoming US election, where one could ask if we really should make data great(er) again? The level of content of the keynote is constructed to fit all audiences, as I want challenge all individuals, business professionals and researchers across sectors to start to make yourselves more aware beyond the obvious opportunities and challenges. Ask yourselves, what ways can you make a positive impact embracing the technology with the data you possess, and how can you [help] overcome the challenges? It's not often I ask you to share anything, but this time is different. Feel free to share, provide examples and comment. 💚 #ecommerce #ai #society #datagovernance #consumerexperience #behavioralscience #contentsquare #airesearch #google #meta #aiinhealthcare #ethicalai #LLMs

🌟 Schnucks to partner with Cognira to transform promotional planning, optimization, and analysis across its 114 stores. 🌟 We’re thrilled to join forces with Schnuck Markets, Inc., one of the largest privately held supermarket chains in the U.S., to revolutionize promotional planning and execution across their 114 stores! 🚀 Through this partnership, Schnucks will leverage Cognira’s AI-powered PromoAI solution to drive smarter, more effective promotions, streamline processes, and deliver exceptional value to their customers. A big thank you to the Schnucks team for trusting us to power their promotional strategies. We’re excited about the innovation and success this collaboration will bring! 🌟 Learn more about the partnership: https://lnkd.in/d5Jz7wMp #Partnership #RetailInnovation #AI #PromoAI #Cognira #Schnucks #RetailAI

What if your mentor was the engineering and digital leader of one of the World's largest Beer Companies, Carlsberg Group? Today, we are hosting an expert session with Peter Birkholm-Buch. Every Thursday, we invite one expert and community member To share their knowledge in our community Peter brings over 36 years of professional experience building high-performing, scalable software and teams and driving technological innovation across multiple industries in the private sector (military, pharma, consulting, finance, logistics, CPG and more) and public sector (government and municipal). In today's session, We will discuss: Today’s session, number 31, will explore: The role of AI-engineers and why their skills are becoming increasingly indispensable for modern businesses. We’ll dive into how AI engineers bridge the gap between tech, business and society as a whole. Strategy, helping organizations optimize processes, improve customer experiences, and unlock new growth opportunities through AI. Peter will also share real-world examples of AI implementation, such as using GitHub Copilot in businesses like Carlsberg, illustrating how these technologies can transform workflows and contribute to long-term strategic success. We’ll discuss the balance between operational efficiency and innovation, exploring why maintaining “spare capacity” is essential to fostering creativity and avoiding the pitfalls of over-utilization. Again, that is the calibre of the Humans & Knowledge we have within EVOLVE is unmatched And EVOLVE Club members get to interact with the expert These interactions are powerful As they lead to conversations Conversations lead to opportunities; you get the gist We are a global hub of excellence, knowledge and relationships for professionals in the commerce industry And I'm thirlled to say we are CO-Creating something genuinely unique Co-creating, because we do this WITH our members Welcome to the future of Relationships & Partnerships Welcome to EVOLVE Commerce Club If you want to know if you qualify, our list is in the comments #evolve #community #society

Agile supply chains are traditionally costly due to the need for flexibility and responsiveness. Swipe through to see how AI is transforming supermarket supply chains, making them both agile and cost-effective 🚀 Ready to lead your team into the digital world? Join us at Kwayga's Online Executive Briefing, Dragging Supermarket Buying Teams into the Digital World. 📅 Nov 5th 🕒 11 AM (GMT) | 12 PM (CET) Register now to explore the future of AI-driven supply chains! Link in comments ⬇️

Will AI save retail? That was one of the questions when foodora’s own Prashant Søegaard met with Freddy Sobin, from XXL Norge and XXL Sverige, and Torbjørn Røe Isaksen on the E24.no stage at Oslo Business Forum. A firm “No”. That was Prashant’s answer. AI or any other technology alone will not save anyone or anything. At foodora Norway we simply couldn’t do what we do without our 4500 riders, our thousands of vendors or the dedicated team at HQ. Yet, technology plays a vital role in how we drive growth and efficiency. From helping restaurant partners achieve a 60% increase in orders within six months to providing riders—from Alta to Kristiansand—with consistent income, being a tech-driven company is at the heart of everything we do. The key takeaway: Technology alone won’t save the day—but without it, neither can we grow.

A highlight at every European Commerce Summit is undoubtedly the Founders Panel. It’s an hour-long conversation with four ambitious founders about growing their brands and tackling the challenges that keep the industry up at night. This year's protagonists were 4GOLD, GOFLUO, Planet B and BubblyDoo. Amid the discussions, they aligned on these 5 points: • AI is a tool, not a hero. Human touch remains key. • Unifying data, CX, technology and branding? Sign them up! Unified commerce is the future. • When it comes to ads: double down on what works. • Scaling is a balancing exercise, whether it's new markets or new products. • Brand building starts with quality products and requires extreme consistency. Thank you Toine Habets, Julie Vets, Brent Luyckx and Tibbe Verschaffel for joining us on stage! Want to rewatch the Founders Panel? Link in the comments! #deardigital #ECSlll #founders #commerce

🔮 The 2025 Crystal Ball for Restaurant Tech 🔮 QSR asked their Digital Disruptors a straightforward question with no straight-line answers: What do you think is the next big tech trend nobody is talking about today? What do you think made the list? Read the article: https://hubs.li/Q02-rq2C0 At Tablespoon, we’re all about helping restaurant leaders embrace innovation with confidence—whether it’s through technology like Sage Intacct for financial clarity or navigating industry trends like AI. #RestaurantTech #RestaurantFinance #QSRTech #SageIntacct #Sage #Finance #Accounting

Bravo Lalo Luna & Tony Costella!... Explore how The HEINEKEN Company is using Assistant, Stravito's new generative AI feature, to deliver real business value. 📈 More than 50% increase in unique users across KIM, Heineken's knowledge & insight management hub. 🗃 71% more content in KIM being used to impact decision making. ⏳ An estimated saving of 1,553 hours per week just receiving and answering questions. 💰 Estimated savings of almost €900,000 worth of CMI time that is now dedicated to more actionable tasks and strategic thinking 💡 💡 💡 https://lnkd.in/e5Yi3qd5

In case you missed it, last week our delightful Director of Customer Advocacy Joy Eckhoff posted a link to a rather lovely summary of the presentation given at #IIEXEurope by Lalo Luna and Tony Costella from The HEINEKEN Company on ‘Amplifying Insights with Generative AI’. This summary also includes a link to a recording of the full presentation so you can pretend you were there! If anyone needs convincing of how valuable a purpose built, (genuinely) user-friendly knowledge management platform is to an organization - then take a look because this will knock your socks off. I don’t really want to dwell on the Gen AI bit, as in my mind this is not about the tech (sorry Vignesh Swaminathan!) - this is about humans needing to understand other humans, and how that understanding brings consumer-centricity to the heart of an organization. We’re delighted to enable this by providing a secure, trustworthy and easy to use platform, but the magic really happens when insight teams are elevated to be true business partners, have the freedom to be creative and innovative, and can be the engine for business growth (yes, I’m still dining out on all the great words of wisdom shared at the Insights Lighthouse event in Cannes last month!). If that doesn’t make you want to to click on the link below, then here are some stats that might tip you over the edge: 🚀 Heineken saw more than a 50% increase in unique users across the organization 🚀 They estimate a time saving of 1,553 hours per week 🚀 This translates to €900,000 worth of CMI time that is now dedicated to more actionable tasks and strategic thinking. To hear the story for yourself, please use the link below (or let me know if you fancy a chat): https://lnkd.in/e5Yi3qd5 #Stravito #KnowWhatYouKnow #KnowledgeManagement #Insights #ConsumerInsights #HumanBehaviour #KM #CustomerCentricity #ConsumerCentric #InsightsDrivenInnovation #BusinessGrowth