Genuine Parts Company’s Post

P2 is many things. Kick ass is one of them. P2: The Profitability Project brings together non-competing retailers to share data, successes, tips, and secrets to building and maintaining bicycle retailer profitability. Members gain access to critical support that would be far costlier through individual consulting. Meet monthly with your group of peers to analyze Key Performance Metrics looking at numbers directly off your P&L. https://lnkd.in/ejwCxp5a cc: Tim Krone

🚀 Exciting News: Achieving 67% Year-Over-Year Revenue Growth in Q2! 📈 We have implemented strategic initiatives that have significantly contributed to our growth. Here are some key steps we took: 1. Strategic Reduction in Couponing and Free Deliveries: By optimizing our promotional strategies, we ensured that every offer added substantial value to our customers and positively impacted our bottom line. 2. Introduction of a Minimum Basket at 40PLN: Our decision to set a minimum basket requirement has not only streamlined our operational efficiency but has also enhanced the overall customer experience. 3. Adjusted Free Delivery Threshold: Elevating the free delivery threshold to baskets over 250PLN was a strategic move that encouraged higher average order values, directly contributing to our revenue growth. 4. Introduction of Service Fee: The introduction of a service fee was a calculated step to maintain a healthy balance between customer satisfaction and sustainable business growth.

Easter Step Challenge #PowerBIDashboard 🚶♂️ After the success of the company-wide Step Challenge, our customer care team wanted to try a new step challenge from Pancake Day to Easter Monday, with a target of 1.5 million steps in that period. Gareth Page's team have absolutely smashed their target, achieving nearly 1.8 million steps. Here is my #dataanalysis of the final results: • 1,777,079 steps were taken (1178km) 🪜 • 8 individuals participated in the challenge 🤺 • 222,135 average steps/participant (5417/day) • 308 individual logs of steps 📋 • Top 3 did 1,187,463 steps (66.8% of all steps) • I did 264,051 steps and came 3rd place This was another really fun thing to create, and I hope the team have enjoyed logging their steps every morning. 🖲 Click this link to see more detail: https://lnkd.in/eFYkXD2d

We just achieved our highest monthly revenue ever Here's are some of the numbers: • In December, our closest trailing month in terms of revenue, a single client contributed to 45% . This year's Purim, - our leading client now represents just 15% of our revenue. The diversity within our client base is at an all-time high. •We filled nearly 5,000 orders - a monumental feat for the team. •For the Chicago community, we completed almost 1,000 local deliveries. • Gifts have multiple layers. Transalating into around 9,000 assembled gift boxes. Reflecting on this whirlwind, here are some changes I plan to implement next year:  • The Value of Full Price: No discounts. They only dilute our brand's worth, attract the wrong crowd, and shortchange our loyal customers who gladly pay full price. • Deadlines: No Last-minute orders. A strict cutoff time ensures we honor our commitments without compromising on quality. • The Clarity of Expectations: Transparency is key. Setting clear, achievable goals for our team paves the way for a smoother journey together. • The Power of Planning: Every detail counts, from packing to fulfillment, right down to the nitty-gritty of daily operations leading up to the holiday. Here's to learning, growing, and achieving even more in the coming year!

Moving the needle……… How many times do you hear this expression? In my early life at UPS as a Preload Supervisor, I had a Division Manager that would ask me on a daily basis what I had done the previous night to “move the needle”…..in terms of improving efficiency or service. There are big wins, and there are small wins…….but many small wins add up over time, and may not be as noticeable as the big win. >>> A big win for a transportation executive is the renegotiation of a carrier contract that saves $1M per year…………. >>> A big win for a FC GM is the renegotiation of dunnage pricing to save $.5M per year…. >>> A small win for a transportation executive is working with a carrier to change the first induction point for select zip codes, leading to improved service, improved customer satisfaction, and higher customer retention rates….. >>> A small win for a FC GM is working with the IT team to change a process at the pack stations to allow a packing slip for an order to be produced automatically when the packer signifies pack complete, rather than an extra keystroke to “generate packing slip”. Big wins don’t happen every day…….they come as a result of a strategy, with tactical steps taken to achieve a desired goal………… Small wins can happen every day…….and over time, lots of small wins roll up to be big wins… What will you and your team do TODAY to move the needle?

Dive into the latest FleetOwner article, where Motive's Chief Customer Officer Ryan Plutnicki sheds light on the key challenges and opportunities confronting #fleet leaders in 2023. Read more: https://ow.ly/oyBa30syBZa #fleetmanagement #fleetsafety #fleetsolutions #freight

Dive into the latest FleetOwner article, where Motive's Chief Customer Officer Ryan Plutnicki sheds light on the key challenges and opportunities confronting #fleet leaders in 2023. Read more: https://ow.ly/NUE230sysae #fleetmanagement #fleetsafety #fleetsolutions #freight

Mind-blowing, business-growing statistics that actually matter: 👉 00:30 UK next day cut off 👉 77% orders delivered next day 👉 7 days a week 👉 1.45 days - average standard delivery time Speed and service of your fulfillment offering is proven to be one of the largest drivers in customer repeat purchase - it is a fundamental part of a successful ecommerce business. THG Fulfil do all of the above, all whilst bringing down service cost via automation 👌 #fulfilment #thg #thgingenuity #3PL #warehousing #autostore

Today, I am helping in the office at Metzger Trucking. The last time I helped out was back in high school during summer break. Answering the phone back then allowed me to practice delivering exceptional customer service. This is a foundational skill set that I use daily in my own business today. To deliver top-notch customer service, there are three key elements: 1. Develop clear processes 2. Actively listen to the person you are serving 3. Be as joyful as possible while serving people with a smile and lead with empathy

What's happening? When I started in the automotive industry, I remember there was guy named Vic who was part of the Black horse finance team who looked after us as a broker at the time. He was amazing! Would always answer the phone upbeat, super positive, wouldn't shy away from an issue, bent over backwards to help and him and his team were an absolute pleasure to work with. They used to go above and beyond whenever we needed them too. It might be me getting older, it might be that I'm now part of a different generation but I feel like customer service standards have dropped dramatically (in general, not just automotive) Now it seems going 'above and beyond' is generally just doing your job and no more. There's a general lack of care, of enthusiasm and of empathy. Now, here's me sounding all scrooge but when I interact with customers, I do wear my heart on my sleeve a little and it really annoys me that there seems to be no real urgency or understanding when it comes to delivering on customer expectation and the impact that setbacks can have on a company/customer, when providing a service based solution. Reliance on third party partners has always been a big part of my role and suppliers across many industries have these same reliances on partners to ensure the customer is looked after and promises are delivered to expectation. So, as Monday draws near, by the end of the week, can you look back and say "I did everything I could and more" because if that's the case, trust me, you will stand out. Would love to hear opinions on services levels experienced generally (personally or professionally) of late so fire away and comment 👍🏻 Side note: I was writing this as my asda shop has been delivered and every driver I've ever had with Asda has been absolutely awesome! 👍🏻💪 #customerexperience #servicelevels #customerservice