The three P’s have emerged as the standout takeaways from PegaWorld for Optima Partners! 💡
Two weeks has passed since #PegaWorld2024, and aside from 'Blueprint', three key words continue to resonate with our Director of Banking & Financial Services, Ed Knight, and Director of Customer Strategy & Engagement, Murray Allan:
📣 Propositions: Leading brands are accelerating the growth of their action libraries to enhance relevancy. The more topics you can address, the greater your chance of being relevant. These organisations are also striving for a service-to-growth ratio that accurately reflects their customers' interaction nature and intent.
📣 People: Successful organisations are prioritising their teams. They're investing in training and skills development, creating new career paths, and nurturing communities of practice. Additionally, they're maintaining sponsor engagement through consistent narratives and effective storytelling.
📣 Patterns: Innovative enterprises are placing design systems at the core of their operations. By adopting connected frameworks, methodologies, and work practices, they're unlocking speed, scale, and efficiency through standardisation and repeatability.
Reach out to Ed and Murray directly for more information on implementing these strategies.
#CustomerEngagement #InnovationInBanking #FinancialServices #DigitalTransformation #PegaSystems
