I always say that the true power and success of our company is in the people who make up Sappi North America, and no one exemplifies this more than Doug Brooks, a Lean Six-Sigma Black Belt, lifelong adventurer, trusted teammate and valuable mentor, who is retiring in October after 32 years at SNA.
With more than 45 years of adventures in his personal life and the paper industry, Doug eagerly applies himself to every challenge in everything he does, whether he’s jumping out of a helicopter in the backwoods of Alaska, diving with sharks or leading significant improvement projects at the mills.
After taking a job with Sappi South Africa in 1992, he soon became General Manager of the Stanger Mill, where he was involved in several post-apartheid community development projects, led the mill to achieve Sappi’s first ISO9002 accreditation and instituted a Total Quality/Continuous Improvement process. During his time at Stanger, he became a member of Sappi Fine Paper's Board of Directors.
A graduate of the University of Maine with a degree in chemical engineering, Doug moved back to Maine in 1996 and became the Business Unit leader for Paper Machine 1 at the Somerset Mill. Later, as Manager of Special Projects, he led productivity and quality initiatives in China, Europe, South Africa, Minnesota, Westbrook and Michigan.
In his latest role as a LSS Black Belt at the Somerset Mill, Doug’s work saved the company over $15 million. He trained and mentored numerous Green Belts and contributed to many significant improvements throughout the mill, including projects related to safety, productivity, quality, emissions and cost reduction across all assets.
There isn’t a challenge that Doug turned down or a problem he couldn’t fix. His hands-on approach and his belief in going to Gemba—the Japanese term for “actual place,” often used for the shop floor or any place where value-creating work actually occurs—were part of his success. The idea is simple: if you want to improve your business, you need to learn more about your processes, people and customers; you need to go and see for yourself, and that is what Doug did.
But it was the relationships he built and the trust he earned with all who had the opportunity to work with him that will be missed the most.
He is currently in South Africa, where his career started with Sappi, to help the team there with one last project. Doug will spend his retirement enjoying his family, including his wife Susan, his five children and two grandchildren.