Highmark Health’s Post

Providing a unique customer experience is the key topic in 2024! What is your vision for CX excellence in your organisation? Compare your strategies with those of leading companies and get inspired! Our latest study ‘Customer Experience Trends 2024’ provides you with valuable insights and practical tips: 🌟 Some highlights from the report: - 29% of companies are looking to grow through innovative online channels. - The majority of companies are focusing on a holistic CX strategy. - A third of companies are striving for more efficient business processes. 🔮 Outlook for the future: There are revolutionary changes in corporate structures on the horizon - be prepared and get informed now! Don't miss the chance to take your CX strategy to the next level. Download the full study and become a pioneer in your industry! 🌟 👉 Download the study: https://lnkd.in/eWGzjRKB #kpsag #CustomerExperience #CXTrends #Composable #Personalisation #ConnectedContent #BusinessGrowth

Providing a unique customer experience is the key topic in 2024! What is your vision for CX excellence in your organisation? Compare your strategies with those of leading companies and get inspired! Our latest study ‘Customer Experience Trends 2024’ provides you with valuable insights and practical tips: 🌟 Some highlights from the report: - 29% of companies are looking to grow through innovative online channels. - The majority of companies are focusing on a holistic CX strategy. - A third of companies are striving for more efficient business processes. 🔮 Outlook for the future: There are revolutionary changes in corporate structures on the horizon - be prepared and get informed now! Don't miss the chance to take your CX strategy to the next level. Download the full study and become a pioneer in your industry! 🌟 👉 Download the study: https://lnkd.in/ena_KFVF #kpsag #CustomerExperience #CXTrends #Composable #Personalisation #ConnectedContent #BusinessGrowth

Forrester reports that 80% of business leaders prioritize #CX improvement, but only 6% of brands saw significant growth in 2023. One of the key challenges for teams doing CX work is alignment — enterprises with high levels of alignment across customer-facing functions such as marketing, CX, and digital report 2.4X higher revenue growth and 2.0X higher growth in profitability than those with some or no alignment. (https://lnkd.in/gamMDQqZ) Our #AlchemerFridaySurvey question this week is: How aligned are your teams when it comes to customer experience projects? https://lnkd.in/gm8E7JCa

💙 How do your customers feel about your brand? Businesses face a pivotal challenge: to elevate their customer experience strategies. Staying ahead requires proactive preparation. Join us as we explore six upcoming CX trends that are reshaping the landscape of how businesses interact with their customers. Read: https://bit.ly/3HaPjWj #CXTrends #CXPredictions #CustomerExperience

With 88% of buyers valuing their experience as highly as your products or services, refining your CX strategy from basic to advance is important for attracting and retaining customers. But where do you start?! ⁉ 😭 ▶ Start by identifying and act on gaps in your #cxstrategy ! 💡 1. Clarify your brand's core value ✨ 2. Identify your #customerjourney Pain Points 💢 3. Benchmark Against Competitors 📊 4. Smooth out the frictions 🌬 5. Embrace technology 👨💻 Want to level up and enhance your current cx strategy? read more on: How to Upgrade to an Advanced Customer Experience Strategy - link in comments 👇

🎉 Happy CX Day! 🎉 Today, we celebrate the power of Customer Experience and its impact on business success. It’s a reminder that providing exceptional experiences to customers is not just a good practice; it’s a fundamental growth strategy. I’ve prepared a carousel with 3 key points that highlight the value of CX in companies and why having CX professionals on your team is crucial. 🚀 #CXDay #CustomerExperience #BusinessSuccess #GrowthStrategy #BusinessGrowth

"Customer Experience Management isn't just about meeting expectations; it's about exceeding them at every touchpoint. In today's competitive landscape, businesses that prioritize CX are the ones that thrive. From personalized interactions to seamless transactions, every aspect of the customer journey matters. By harnessing data-driven insights and leveraging innovative technologies, organizations can craft tailored experiences that resonate with their audience on a deeper level. Join me in the pursuit of CX excellence – where every interaction leaves a lasting impression and fosters loyalty. Let's empower businesses to not just meet but exceed customer expectations, driving growth and success in the digital age. #CustomerExperience #CXManagement #DigitalTransformation #BusinessGrowth"

Monday Media: E7 - Align Your People It takes everyone at an organization to create the experience, but departments across the organization all think and act on the customer experience in extremely different ways. You must find ways to break the silos and align your people to the purpose of great CX! #4rocks #cxstrategy #cxtransformation #customerexperience

💚 How do your customers feel about your brand? Businesses face a pivotal challenge: to elevate their customer experience strategies. Staying ahead requires proactive preparation. Join us as we explore six upcoming CX trends that are reshaping the landscape of how businesses interact with their customers. Read the atricle here: https://bit.ly/3HaPjWj #CXTrends #CXPredictions #CustomerExperience

Are you a Services Executive looking for new ways to engage your customers? Come listen to the wisdom that David Lynn and Melanie Cary are sharing during our Customer Experience Webinar next week!