Donald Kirkpatrick is the founder of the Kirkpatrick Model, which is used globally as the standard for learning assessments in corporations.
Did you know that Jim Kirkpatrick, Donald's son, published a paper where he used an example of his experiences training in Brunei and Malaysia?
This is what he wrote:
"I would like to begin this section with a contrasting story of professional window washers. As I write this, I am in Kuala Lumpur conducting evaluation training. Several days ago, I was in Brunei staying at an upscale property called The Empire Resort and Spa.
"During a break, I was walking and came upon a young man up on a lift, reaching up with a long pole to wash windows high up on one of the resort’s buildings. I asked him, “Young fellow, what is your job here?” He stopped what he was doing, turned to me, smiled, looked me square in the eye and answered, “I am helping to make for a memorable experience for my hotel’s guest!”
"Wow! Was I impressed!
"Today, at the hotel I am staying in here in Malaysia, I happened upon another window washer and asked him the same question. Without turning to me, he simply replied, “I am a window washer,” and went back to his work.
"What was the difference between these two workers? It is precisely the difference that we as training professionals need to strive to make in each and every learner who passes through our influence."
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1wWelcome on board Jory. Wish you all the best!