Bill Walshe is the former CEO of Viceroy Hotel Group, and today, he's helping others in hospitality as a board member, strategic advisor, and keynote speaker. Today, he joined us to share what it will take to win moving forward. A few highlights: 1) Get Ready to Pivot According to Bill, the ability to pivot is crucial for leaders in the hospitality industry. "Everybody is putting a phenomenal amount of time and effort into creating budgets that will probably be relevant for about 20 minutes after the beginning of the year," he shared. It's important to be flexible and adapt to changing circumstances. Just as we pivot financially, we should also pivot ideologically and be prepared to change our approach to achieving cultural goals. Don't lose sight of your goals, but be open to adjusting how you achieve them. 2) You Need To Be “Chief Pride Officer” Bill suggests that every hospitality professional should embrace the role of a “Chief Pride Officer.” "Your obligation, irrespective of functional responsibility, is to make people proud." Focus on creating experiences that leave a lasting positive impression on guests and colleagues alike. By prioritizing pride, you can foster a culture of excellence and build strong relationships that enable your organization to deliver exceptional hospitality. 3) Balance Bold Pricing with Generosity Charging confidently for the experiences we deliver is essential, especially in a demand-led industry like hospitality. However, it's equally important to give generously. "My fear is we head out of 2023 and into 2024, is that luxury hospitality guests are looking at us and saying, instead of giving generously, you’re gouging us. And I think that we need to reflect on and recommit to that sense of compassion and generosity in hospitality." Random acts of kindness and unexpected moments of delight can create customers for life. "Let's make 2024 the year where we evidence our compassion, where we evidence our generosity, our creativity, our humanity, and our humility." Today is a short episode you won't want to miss: 🎧 Listen to Bill explain this all in his words on the Hospitality Daily Podcast: https://lnkd.in/gZRkf7yq 📺 Watch Bill on our YouTube channel: https://lnkd.in/gaqPHdVh ➕ Follow Hospitality Daily here on LinkedIn to stay informed and inspired each day
I like this timely quote ! "My fear is we head out of 2023 and into 2024, is that luxury hospitality guests are looking at us and saying, instead of giving generously, you’re gouging us. And I think that we need to reflect on and recommit to that sense of compassion and generosity in hospitality."
So true much gratitude for speaking on behalf of so many players in this market!
Such important messages to what it takes to move forward in the hospitality industry!
Bill Walshe's insights are definitely thought-provoking. Emphasizing adaptability, pride, and a balance of value and generosity is crucial. In this context, how do others see technology playing a subtle role in enhancing these principles in hospitality? 🤔
Brilliant! 👏👏
WOW-So many great insights on here-I'm diving in for more of the shared wisdom!
Well said! So true! What a smart vision and approach!
Agreed ! 👏‼️
A 𝑷𝒂𝒔𝒔𝒊𝒐𝒏𝒂𝒕𝒆 𝑯𝒐𝒕𝒆𝒍𝒊𝒆𝒓, whose veins race with the boundless energy of Hospitality, unlocking the secret to crafting Transcendent Experiences that transform Hotels from Mundane to Memorable.
11moBill Walshe is an amazing human and an incomparable hotelier - proud to call him a friend. #prideology