Hospitality Daily’s Post

Hospitality means fully giving and sharing what we have with others around us. This is a powerful gift that says, I care for you and I love you. Just as we might think it’s about offering a seat at your table or a place to stay, you can provide hospitality in your daily interactions. Sharing yourself, your time, energy, resources, knowledge, and kindness, when you share with others the little or much you have, you are showing hospitality. When we talk business, hospitality is shown in the way we treat the people around us as well. It’s about how we show up with love creating significant work for our team. In the way we take care of our guests and customers crafting unique moments that create connection. And even in the deeper relationships we build with our suppliers, owners, investors, and everyone involved in the hospitality world. The possibilities are endless, as well as the impact you might create. If you want to explore, learn, and show hospitality in your life and business journey, DM us, and let’s connect. We'd love to hear more from you and your journey! And make sure to follow @thehospitalityfirstacademy for a SOLID and HUMAN strategy on Hospitality & Leadership.

When you're laid off, it’s daunting to articulate your personal and professional narrative. My core competencies lie in hospitality and leadership/people development, and I have a passion for holistic health/wellness and nature/regenerative agriculture. So, what’s my narrative? Reflecting on my career, I’ve consistently worked at the intersection of people + place, where there is an essential dynamic between human experiences + physical environments. With an undergraduate degree in geology (place) and an MBA in Leadership & Organizational Development (people), my studies seem to line up with that concept very well too. So coupled with over a decade of experience in hospitality and people operations,  I’ve started to become curious about the impact of place on people, particularly in the service sector. Questions I’m exploring include: - How does a venue's location impact event attendees? - What wellness benefits can a venue offer? - How does an event professional's office location affect their health? - How can event team members prioritize wellness while working events? - How can we better serve the service industry in this space? If you’re an #hrprofessional, #eventprof, or share my passions, let’s talk - I’d love to hear your thoughts! Message me or share below.

Exciting insights from the future leaders of the hospitality industry and their vision for the $4.7 trillion industry over the next few years! And we are all for it... 👍 🌳 Planet: A focus on eco-friendly tech, and renewable energy. Students advocate for reduced carbon footprints, composting, affordable healthy foods, and legislative mandates for sustainability. 🛍️ Products and Services: Balancing human efficiency and tech innovation. Expect more automation, self-serve within luxury hospitality and personalised experiences based on individual online footprints. 💰 Profit: Companies prioritising tech investment, environmental and social goals. Automation will allow for more profit to be distributed to employees, and more focus on employee morale. 👥 People: A cultural shift towards enhanced communication, trust-building, and remote teamwork. Companies invest in diverse and inclusive management, mental health resources, and treating employees as individuals. Exciting times ahead for the hospitality industry as it embraces sustainability, innovation, and a people-centric approach! 🚀🌟 https://lnkd.in/efUZXmwR #HospitalityFuture #LeadershipInsights #SustainabilityRevolution

🌊 Navigating the Waves of Excellence in Hospitality 1: Embracing Change 🌊 In the ever-evolving world of hospitality, achieving excellence is the ultimate goal. As industry professionals, we must not only adapt to change but embrace it to thrive in an environment that demands nothing less than excellence. ✍ Embracing Change In the hospitality industry, there are three types of players when it comes to change: those who lead by embracing change as a means of progress, those who follow because others are doing it, and those who lag behind until change becomes a necessity. It's essential to recognize the pivotal role of change in our industry and understand that innovation is not an option but a lifeline. LinkedIn is a place for inspiring conversations, so I invite you to share your thoughts on navigating change in the hospitality industry. How are you embracing a holistic approach to excellence? What challenges have you faced, and how did you overcome them? Together, we can chart a course for a brighter future in hospitality. 🚀 #HospitalityExcellence #ChangeManagement

Exciting and nervous at the same time. I'm building something new and I'm sharing it in real time! Like many of you, I have been using social platforms as 'my home' for a lot of my writing and content. Now I have a new a home. This is where you'll find my longer content and articles, ideas and opinions about service, hospitality, and leadership. You'll get full and complete thoughts, well-grounded, about my views in our field. Sometimes micro, other times more macro. Overall, stuff I think we need to talk about a lot more - saying the quiet parts out loud. It's a new build (be gentle!) with lots of areas to grow. I'd love to have you come join me on the adventure! Subscribe for new content and drop me a note about content you want to read & hear more about. Speaking of content, here's a preview of my first article for you. You can read the whole piece on my website. "In the evolving world of hospitality, it’s incredibly easy to lose sight of what truly matters. More and more, I’m seeing operators filtering the business of hospitality through financial frameworks first. Whether from increased pressures to meet financial targets or keeping external stakeholders satiated, the business part of the equation can often overshadow the essence of what hospitality should be about — people."

Making your guest feel seen, cared for, understood, heard, and ultimately happy is the core of providing true hospitality. So this daily practice should be part of you, it should be not only your foundation but your mindset. In order for your guests to have a remarkable experience, there are a few things you can do. 1. Go the extra mile with thoughtful acts of service. Write down your whole guest experience and look for ways to go above and beyond by giving more of what's expected. Remember, this is where magic happens. 2. Build connections, relationships, and a sense of belonging. Make people feel welcome and understood. Whether that’s with the ambiance you have or with the actions you are taking, your guests are looking to immerse themselves in your world. Communicate properly. Be proud and joyful they are choosing you (and not any other place) for a reason, so make them feel like they belong right where they have to be. 3. Listen beyond words. It is challenging to remain present in the middle of a service, but not impossible. Pay attention, listen with your heart, be empathetic, and care deeply for your guests. You may already know this, but, here's a reminder: None of these are possible without your TEAM. Not only do you need to live the true sense and purpose of hospitality but, as a leader, you must teach it and embody it so that your team can see firsthand how it's done. Align yourself with the reasons you love and are passionate about hospitality. This journey begins with you, and that’s why we must lead with a hospitality mindset and this is exactly what we will be learning in … ‘The Hospitality-First Academy’ 🔥💜🥰 Moving from plain transaction to embodying a hospitality-first mindset, practice, and culture will help you create remarkable experiences for your guests, establish connections, and skyrocket your leadership and business. Comment below “HOSPITALITY” and I will send you the details. Hope to see you inside 🙂 And make sure to follow Truly Human Hospitality for all things hospitality and leadership💜

Turnover in hospitality creates a large number of issues.... Some of the most experienced leaders in sales and revenue management have left for other positions, or even the industry altogether. Where does this leave your hotel, ownership group of management company? It can create far reaching impacts and leave hundreds of thousands of dollars (or even millions of dollars of revenue and opportunity on the table)..... However, there is hope. Please watch the 32 second video below to learn about a potential solution to this challenge....

Navigating the Waves of Excellence in Hospitality 2: The Holistic Approach 🏩 The Fear of the Unknown One significant challenge in adopting new technologies and approaches in hospitality is the fear of the unknown. Many of us, employees and managers alike, feel out of our comfort zone when faced with technological advancements. This fear often stems from a lack of knowledge and skills. The Role of Education To overcome this barrier, education becomes our greatest ally. Education should be a top priority not only for individuals and businesses but for governments as well. Providing proper training, knowledge, and skills to our teams empowers them to navigate the waves of change confidently. 📚 The Holistic Approach 📚 So, how do we embark on this journey of change and embrace a holistic approach to hospitality excellence? Here are some steps to consider: Assessment and Strategy: Begin by assessing your current operations, strengths, and weaknesses. Define clear goals and a strategy that aligns with your long-term vision. Team Engagement: Involve your entire team in the vision and strategy for holistic improvement. Encourage them to share ideas and suggestions for enhancements. Training and Development: Invest in continuous education and development for your staff. Equip them with the skills and knowledge needed to embrace change. Technology Integration: Explore opportunities to integrate modern technologies that enhance guest experiences and streamline operations. Feedback Loop: Establish a feedback loop with your customers. Listen to their insights and adapt your approach accordingly. Continuous Improvement: Understand that the holistic approach is an ongoing journey. Continuously evaluate and enhance your operations. Leadership: Leadership plays a critical role in setting the tone for change. Lead by example and demonstrate a commitment to continuous improvement. 🌟Setting Sail Toward Excellence 🌟 In the world of hospitality, the winds of change are constant. Those who lead with courage, embrace education, and adopt a holistic approach to excellence will not only survive but thrive in this dynamic industry. Let's steer our ships toward the horizon of hospitality excellence with optimism and clarity, knowing that by navigating these waves together, we can reach new shores of success. LinkedIn is a place for inspiring conversations, so I invite you to share your thoughts on navigating change in the hospitality industry. How are you embracing a holistic approach to excellence? What challenges have you faced, and how did you overcome them? Together, we can chart a course for a brighter future in hospitality. 🚀 #HospitalityExcellence #ChangeManagement

How is employee experience not included in leadership development programs? How is it not included in HR programs? How is it not included in the hotel industry where it all comes from? This morning I was talking to a lovely man who is opening a lifestyle hotel brand. So I told him, there is no lifestyle brand if your HR processes are taken from standardised brands. He looked at me like I was mad. You cannot create something new with the same processes. If you open a lifestyle brand with traditional/standardised HR processes you will have a standardised hotel that looks great at the front but feels old at the back. The same applies to every company. If you want a funky company your traditional HR processes must go to the bin. Here is how you design your employees' experiences: https://lnkd.in/dk8WNN4t #employeeexperience #hospitaity #hotel #lifestyle #hotelier #customerservice