Charleston International Airport’s Post

INTERVIEW: Pleased to share a very interesting interview with Philipp Ahrens, Vienna Airport Senior Vice President Centrre Management. We talked about the travel hub’s €420 million southern terminal expansion, which will deliver a strong Austrian Sense of Place and 10,000sq m of high-quality retail and food & beverage space when it opens in 2027. Philipp told me that there are no current plans to go down the traditional tender route to fill the spaces. Instead the airport is encouraging interested retail and food & beverage parties to come forward with ideas and discussions. We won’t see a master concession model in the expanded terminal. Philipp gave this reasoning: “We really want to have competition on the floor [of the commercial area]. Our experience has shown that working with different partners increases the quality. And it also gives us a bit of creativity and flexibility because each partner has its strengths and different areas in which they excel. “I think the strength of operators in the travel retail market really gives a huge portfolio for us to choose from and that’s a great position to be in for this kind of project and the passenger numbers behind it. We have a very strong argument for multiple operators – that’s what makes it so interesting from a commercial perspective.” Take a read of the full interview on The Moodie Davitt Report via this link: https://lnkd.in/eJvP4k-a Interested to hear the thoughts of connections on the Vienna Airport approach to this exciting project, which looks sure to elevate it to the top echelon of airports. #travelretail #dutyfree #airports #foodandbeverage

Transforming a Fly[XYZ].com into an online airport Fly[XYZ].com domains, like #FlySFO.com or #FlyLAX.com, already are the digital "entrance" to these online airports. They are more than just a website, they are strategic, easily accessible platforms that connect passengers to their airport’s services before they ever leave their homes. For business developers and #visionaries. First point of contact: For passengers searching for e.g. San Francisco International Airport, #FlySFO.com is an easy-to-type, memorable domain that gets them there instantly. It makes the process of finding flight information, booking parking, or learning about airport services seamless. Pre-arrival engagement. Through the online airport, passengers can explore in-terminal shopping, pre-order food or duty-free items, book premium services like fast track or lounge access, and plan their visit in advance. Data-driven insights. By leveraging the online airport’s vast capacity for handling traffic, airport operators can gather data on what passengers are most interested in—be it certain shops, amenities, or services. This allows for better-targeted marketing and more relevant offerings, increasing conversions. #Airport #Airports #AirportBusiness #AirportOperations FlyXYZ.com #PremierGateways #AirportMarketing #Stakeholders #Aviation

A must-read article by Marco Passoni on www.trunblocked.com about the current status in travel retail. The title says it all. It's pithy, direct and thought-provoking. Importantly it reflects the views of many in the GTR community. But can things really change? Let’s hope actions do indeed finally speak louder than words .. Fabio Bernardini 2.0 & Partners #2024trends #travelretail #customerexperience #customerengagement #pricingstrategy #airports #timeforchange #actionsspeaklouder

"The consumer and traveller mix is changing and driving new and different behaviours which have to be catered to – for example the increasing interest in seeking experiences and experience-based goods, or the ongoing demand for hybrid, wellbeing, sustainable and healthy product offers. To maximise these many opportunities requires a strategic, adaptable approach, and that is what our transformative Destination 2027 [strategy] is all about." - Xavier Rossinyol, Chief Executive Officer, Avolta Read more below from TRBusiness - Travel Retail Business.

In the second of a wave of heavyweight interviews with leading travel retailers and operators available on TRBusiness.com, we talk to Avolta chief Xavier Rossinyol about business dynamics and get answers to the big questions facing the industry. This exclusive interview is carried in the 20th anniversary edition of the TRBusiness Global Industry Survey. Click the link below for the full exchange and a convenient route into our bumper annual survey... 👇 #travelretail #dutyfree #airportretail #downtownretail #airlineretail #inflightretail #cruiseretail #borderdutyfree #avolta Cathy Jongens

"The consumer and traveller mix is changing and driving new and different behaviours which have to be catered to – for example the increasing interest in seeking experiences and experience-based goods, or the ongoing demand for hybrid, wellbeing, sustainable and healthy product offers. To maximise these many opportunities requires a strategic, adaptable approach, and that is what our transformative Destination 2027 [strategy] is all about." - Xavier Rossinyol, Chief Executive Officer, Avolta Read more below from TRBusiness - Travel Retail Business.

From major to minor, these are the biggest inconveniences travelers encounter when shopping, booking, and changing trips. Get the latest modern retailing research here 👉 https://hubs.la/Q02L3_MS0 #TravelTech #TravelIndustry

Airport concessions represent a massive revenue opportunity. ✈️ Air travel is on the rise, and that means more hungry travelers are passing through airports, looking for food and snacks to keep them going. Here's how you can use some simple merchandising strategies to boost impulse purchases and increase your overall profits: https://hubs.li/Q02txJ5N0 #foodserviceequipment #foodservicemerchandising

#throwbackthursday Everyone is a winner with Carrefour! Customers who spent AED1000 or more received $250 worth of Travel Credit to spend at over 500,000 hotel locations worldwide ✈ Picking up your groceries and leaving with an adventure? Now that's what we call added value! Find out more about our Travel Credits platform here: talk2us@tlcworldwide.com