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Evolving Systems' Geotargeting in Telecom: Enhancing Customer Engagement Unlock the potential of location-based strategies: Tailored Promotions: Engage customers with targeted offers in high-traffic areas and events, ensuring relevance and impact. Seamless Travel Solutions: Simplify connectivity for travelers by providing roaming options near borders and airports, enhancing their experience. Location-Based Alerts: Keep customers informed about network upgrades and critical alerts specific to their area, fostering transparency and trust. Community Connection: Strengthen local ties by participating in community events and offering region-specific promotions, showcasing your commitment to the community. Loyalty Rewards: Reward customers based on their location and guide them to partner locations for exclusive benefits, fostering loyalty and retention. Innovative Launches: Introduce new services through targeted campaigns, generating excitement and driving adoption among local users. By leveraging geotargeting capabilities, telecom operators can create more personalized and relevant experiences for their customers, ultimately enhancing satisfaction and driving business growth. #TelecomInnovation #CustomerEngagement #Geotargetting #EvolvingSystems https://lnkd.in/guX7Ch8f

Huge thanks to everyone involved in day 1 of CX EU summit. Such fantastic sessions, great audience engagement and lots of takeaways! Vinay Parmar kicked things off in his opening keynote: 7 CXO Secrets For Boosting The Results From Your CX Strategy. Such a fantastic presentation, not least because he is a fellow Brummie (big up the West Midlands crew!), but because the 7 secrets and tangible takeaways he shared were incredible. We then had our super engaging panel: Unveiling Customer Abandonment - Strategies for Enhanced Customer Retention. The audience were loving the topic, and all of the insights that Joachim Meyer Andersen, Dina Bedier, Thomas Kaae Marcussen and Heliana Romanelli shared. I particularly loved the examples from Heliana at Unilever on how real time data is helping them create the perfect perfumes for customers, and keeping Ben & Jerry's fridges fully stocked (essential business!!!) We then turned things over to Alexis Fogel who gave us a fantastic 10 minutes on all the latest in AI, automation and CX. Go speak to him and the Stonly team to learn more! And huge thanks to Harlan Davis over at Jugo for closing us out with our fascinating fireside chat all on CX Game Changers: How Top Brands Are Winning the CX Battle with Interactive Innovation. Were you with us in the audience? What were your takeaways? And what are your biggest CX challenges? #cx #customerexperience #cxstrategy #cxinnovation #presenter #emcee #mc #eventhost #eventprofsuk #eventprofs

🌐 Did you know? 62% of customers prefer interacting with companies across multiple digital platforms, says Khoros! 💬 The Takeaway: Adapt to your customers' preferences. Be where they are, and make connecting seamless. Don't make them switch platforms - meet them where they want to engage with you! 🚀 #CustomerExperience #DigitalInteraction #Adaptability 🌟

I was very happy to attend the #seamlessksa Exhibition and conference in Riyadh, where a large gathering of digital marketing and e-commerce companies includes other sectors. I was also fortunate enough to attend some meetings during the exhibition. KEYNOTE FIRESIDE CHAT UNITING CMO & CIO: PROMOTING AN ESSENTIAL PARTNERSHIP TO ATTAIN SMOOTH DIGITAL TRANSFORMATION GOALS INTERVIEW VISION CREATION: INVESTING IN YOUR BRAND NARRATIVE TO DRIVE ENGAGEMENT PANEL RETHINKING CUSTOMER ENGAGEMENT: CREATING A HOLISTIC VIEW OF THE CUSTOMER JOURNEY FOR MEMORABLE EXPERIENCES #seamlessksa #marketing #degital_marketing #seamlesscommunication

We’ve once again been recognised by industry experts Forrester and have been included within the latest report: The Customer Journey Orchestration Landscape. If you’re customer obsessed like we are - take a look… #cx #customerjourney

It’s been two years since this journey started in e& enterprise , and it’s a pride moment for us to get recognized in the major players category of its 2023 IDC global marketScape report. #e& #eand #e&enterprise #etisalat #cpaas #cxaas #customerexperience

🎲 Betting on Unified-CXM: Mastering Customer Journey 🎰   In a world where customer expectations are “high stakes”, delivering unforgettable experiences isn't just a goal… It's a necessity. But are you all in with your CX strategy? Enter Sprinklr’s Unified-CXM, reshaping how brands engage and orchestrate seamless journeys.    🤝 From Bluffs to Collaboration: Unified-CXM brings all players to the table, merging teams, tools, channels and data onto one platform, fostering collaboration and leveling the playing field.    🃏 The Quinte Royal Flush: Sprinklr deals the winning hand with an all-in-one platform, enabling brands to listen, engage faster, reduce costs, manage risks better, and secure customer loyalty. How ? With our industry leading AI.     📈 High Roller Stories: Iconic brands like L'Oréal, HSBC, PUMA Group, Microsoft, Orange, HYATT Hotels, ... Have hit the jackpot with a unified platform, enhancing their visions on 30+ channels.     🎯 Betting Big on Excellence: Ready to go all in on your CX game? Let's shuffle your teams, tools, and data to unlock the full potential of your customer experience model. Together, we'll elevate your brand to the next level!    Place your bets and contact us today: https://lnkd.in/eGsuS9Gg #CXM

Hi LinkedIn Community, 😊 I'm excited to share my experience at RCS World 2023 in Paris yesterday. This game-changing event brought together industry leaders to discuss the future of RCS messaging. For those who might not know, RCS, or Rich Communication Services, is a new messaging standard that is replacing SMS. It's like SMS, but with superpowers. RCS messages can include read receipts, typing indicators, high-resolution photos and videos, and even interactive features like polls and quizzes. Here's a friendly analogy: Imagine that SMS is like sending a postcard. It's slow, simple, and limited... 🙃 But RCS is like sending a video message. It's fast, rich, and engaging. 🚀 #GetTheMessage → One of the key takeaways from the event was the growing importance of conversational commerce. As Dario Betti, CEO of MEF mentioned, business messaging is going from strength to strength. With more enterprises being part of conversational commerce, RCS Business Messaging (RBM) is having a massive impact and is looking to grow the overall ecosystem. 🗣️ → Another key topic was omnichannel orchestration. Colin Decamps, Senior Manager Customer Experience – BearingPoint showed us how 69% of customers used a new digital channel to contact companies since 2020. He also mentioned two other priorities for CX organizations: using customer data more effectively and implementing AI-powered services. 🤖 There's so much more to share about this event, but I'll save it for my next post. 🙌🏻 In the meantime, if you learned something new from this post, please recommend it to your friends and colleagues! 👍

Elevate your customers’ experience and engagement while delivering agent productivity and automation through AI. One platform, one data model, fully enabled by Freddy AI at a fraction of your current price! #UltimateValue Check out what your peers in industry are saying Freshworks + eWeek

Globally, #Ramadan presents a unique opportunity for businesses. Embrace this opportunity to connect with your customers across different channels and continue to serve the best. Find out how #richmedia messaging can be used to meet different customer touchpoints. #BusinessMessaging #CustomerExperience #RouteMobile