Katherine Cedeño-De Jesús, MA’s Post

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Bilingual Lead Care Manager| Specialist in Underserved Populations | Health Tech

As much as I love to speak about the frustrations in health care or my current position, it is just as important to highlight positive outcomes as well. So today I wanted to share the following with you: I had a breakthrough with a patient on my caseload. By delving deeper into her needs, I discovered that she requires long-term housing support, something she hadn't previously expressed. Using my limited motivational interviewing skills (I need to search for MI training from a certified and reputable source), I uncovered the gaps in our support system and identified the root cause of her sporadic engagement. This experience reinforced the importance of thorough patient understanding and highlighted areas for improvement in my role as an LCM. After an open and honest conversation, the patient and I developed a plan that resonated with her. I'm confident that our next follow-up in 2 weeks will be more productive, paving the way for enhanced support and service delivery. #PatientCare #Healthcare #SupportServices #CaseManagement #PatientCenteredCare #CareGaps #HealthAdvocacy #MotivationalInterviewing #PatientEngagement #PositiveOutcomes

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Haseeb Azhar

Helping clinics expand their practice and attract more patients | Founder & CEO at Legistech

3mo

Glad teamwork yielded understanding. Seeking roots sparks solutions.

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