Kristen Dominique’s Post

Effortlessly manage customer interactions with Healthgrate's Call Center Support Solution, crafted for simplicity, transparency, and complete operational control. #healthtechnology #PreventiveCare #Healthgrate #EfficiencyInHealthcare #HealthgrateCommunity #HealthcareNetworking #HealthcareProfessionals #DoctorNetwork #PatientCommunity #HealthcareCollaboration #TransformingHealthcare #HealthcareConnections #HealthcareTogether #HealthcareInnovation #HealthcareCollaboration #HealthcareIndustry

Feedback. Hospitals receive it in volume, courtesy of third-party sources such as patient-provided HCAHPS scores. It’s equally important that here at SMS Healthcare we receive direct feedback from our customers, and we make that easy in the form of our Annual Customer Survey. We ask specific questions and then give you the chance to provide us with valued feedback. https://lnkd.in/ecTGj58r #SMSHealthcare #smshc #WhateverItTakes #AnnualCustomerSurvey #ValuedFeedback

Why choose MyDirectives? Our Net Promoter Score (NPS) says it all. NPS, the ultimate metric for customer satisfaction, reveals how likely customers are to recommend a company. Our recent survey of health plan members using MyDirectives for advance care planning yielded an NPS of 71—putting us in the "excellent" category. This means our users aren't just satisfied; they're advocates, eager to recommend our platform. It speaks to the impact we're making by helping our payer and provider customers empower individuals to take more control of their healthcare journey. Ready to learn more? Let's chat: https://lnkd.in/ghDNd3jM. #acp #AdvanceCarePlanning #HealthcareChoices #CompassionateCare #MedicareAdvantage

𝑾𝒉𝒂𝒕’𝒔 𝒄𝒐𝒎𝒊𝒏𝒈 𝒏𝒆𝒙𝒕? 𝐏𝐒𝐆’𝐬 2023 𝐏𝐁𝐌 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐑𝐞𝐩𝐨𝐫𝐭 showed the lowest satisfaction score for 𝐏𝐁𝐌𝐬 since 2014. With the 𝐏𝐁𝐌 marketplace more competitive than ever, 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯 𝘪𝘴 𝘢 𝘬𝘦𝘺 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵𝘪𝘢𝘵𝘰𝘳. Does your organization have a plan to improve your customer satisfaction scores? Byron Harris, PharmD, our 𝐕𝐢𝐜𝐞 𝐏𝐫𝐞𝐬𝐢𝐝𝐞𝐧𝐭 𝐨𝐟 𝐏𝐡𝐚𝐫𝐦𝐚𝐜𝐲 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐬, recently wrote a blog about key areas of improvement for 𝐏𝐁𝐌𝐬 and how Medical Review Institute of America, LLC (𝐌𝐑𝐈𝐨𝐀) can help with those improvements. 𝑪𝒍𝒊𝒄𝒌 𝒕𝒉𝒆 𝒍𝒊𝒏𝒌 𝒃𝒆𝒍𝒐𝒘 𝒕𝒐 𝒍𝒆𝒂𝒓𝒏 𝒎𝒐𝒓𝒆. https://lnkd.in/dui99Bd6 #PBMs #healthcare #healthplans #tpas #teammrioa

Did you know we have insightful blog posts about industry topics and issues? Go check out our blog by Byron Harris, PharmD, our Vice President of Pharmacy, for some thoughts on the PSG PBM Customer Satisfaction Report. #blog #pbm #thoughtleadership

Did you know we have insightful blog posts about industry topics and issues? Go check out our blog by Byron Harris, PharmD, our Vice President of Pharmacy, for some thoughts on the PSG PBM Customer Satisfaction Report. #blog #pbm #thoughtleadership

45% of consumers are more likely to visit a business if it responds to negative reviews. Addressing issues professionally enhances trust and loyalty. Businesses that prioritize customer feedback and handle negative reviews with care are 45% more likely to attract and retain customers. 🌟 Curious about how to turn feedback into loyalty? Discover the strategies that can help your business thrive. https://lnkd.in/gf5hZ352 How do you handle negative reviews to build trust? #CustomerFeedback #OnlineReputation #TrustBuilding

Don’t fall in love with your product. Fall in love with your customer. Because your product or service should change and adapt to what your customer needs. Rounding out our customer visits in North Carolina this last 7 days with a visit to Dr. Bergin’s practice here in the Charlotte area. Talk with your customer about their problem, their issues, their goals, their numbers. No one cares about your product. They care about their problems and their business. When we focus our attention on them the whole dialogue shifts and they become a partner we serve. With love and respect, Bob #customerfocus #healthcarecrm #doctorcrm #healthcareinnovation Hoot

For all my #personallines #pandcinsurance people... Our Welcome+ product is just as applicable & valuable to the personal lines post-bind experience, as the #healthcare examples shown here.

There’s knowing, and then there’s knowing. When I started in business, I always knew customer service was important, but I didn’t really understand it deep down in my bones. We had a great customer service team that took care of everything customer-related, and I thought we were good. Until  I realized that’s not the way to go about it. Good customer service is not good enough. You need to be obsessed!!! Your client is everything. They’re seriously your whole company. Now, our whole team is involved with customer service. It’s almost like there are no titles or positions anymore, only a customer-focused company.  And the results are astounding. After just six months of Ritz-level customer service, our referrals have gone up by 76%!! What do you do to create superb customer service? #homecare #customerservice #platinumcare —------------------------------------------------------- Home Care Agency or MLTC frustrated with the long patient approvals process?  Platinum Care Management gets clients approved in 24 hours at no cost to you.  👉DM me to hear more about our telehealth approvals process.