Kustomer reposted this
Director of CX | Former Zendesk Success Manager | Customer-Focused Leader & Expert, Creating and Executing Strategies to Improve and Elevate the Customer Journey
📣 If there's one thing that I believe with every fiber of my being, it's this: no one knows your customer better than the people directly engaging with them. Hint, hint: that's usually your Support agents! 👋 📉 I am very passionate about developing humans outside of tickets. There is SO much information living in your CX infrastructure. Many leaders (myself included) have spent countless hours using this data to create growth strategies, test new projects, elevate brand storytelling, and more. If CX is a core pillar of your brand, the possibilities with customer data are LIMITLESS. 🎙 I was incredibly honored to be invited to speak more about enhancing customer-lead experiences with my dear friend and CX superstar, Jess Cervellon. We cover an array of topics: from fangirling over our favorite personalization methods to utilizing AI to enhance the modern luxury space and everything in between! Give our episode — and ALL of the episodes — a listen over at The Juice with Jess Cervellon!
I see you, Girllllllllll!!! Love you, Work Wife for Life <3
You're amazing! And couldn't agree more
I love this Leanna! Would love to learn more on what in particular makes the Customer Service Customer different to say the in-store customer. I've sent you a message
📣 tell em!
You are incredible, Leanna!
Couldn’t agree more, great insight
You killed it Leanna N. 💪 .
🔥🔥🔥
Great to see, Leanna! Hope all’s wonderful with you.
Senior Account Executive @ Figma
1mo1000% agree! The companies who consistently succeed are those that launch new features/products in response to customer sentiment. Brand loyalty and advocacy depend on how carefully your teams react and respond to customer feedback, and so much of that institutional knowledge lives within your CS org. Excited to give this one a listen :)