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Tired of wasting money on non-efficient employee support? 💸 Discover all the different ways Gaspar AI will cut down your costs while improving your operations' efficiency. Read our latest blog article to understand how our Generative AI helpdesk revolutionizes support operations, saving you big bucks while supercharging efficiency. With automated solutions for L1 issues, 24/7 support at no extra cost, and maximum ROI on your existing investments, we're your ticket to non-expensive, streamlined operations and happier employees! Don't miss out on the opportunity to transform your IT landscape and elevate your team's performance! Click now to learn more. 👉 https://lnkd.in/g-p-umtT #ITSupport #CostSavings #Productivity #innovation #technology #thursdaythoughts #AI #helpdesk

I don't think I have seen a survey that better highlights the gaps that Zoom Workplace and Workvivo - by Zoom resolves. "More than a third of respondents identified limited connectivity and a lack of real-time digital collaboration tools as barriers to optimal job performance." "27% actively using open source AI tools like Chat GPT to navigate daily challenges. This underscores the urgent need for organisations to provide secure, reliable, and officially sanctioned AI tools to their teams." Zoom's AI Companion comes with any paid license. Ending the need for rogue AI tools to be accessed by staff. And it's 4 times faster than ChatGPT ! Let's demo - https://shorturl.at/flno8 book a slot here.

Don't let your employees' IT challenges go unheard! Discover how AI-driven solutions can ease your technological woes, even for the silent sufferers. A brighter digital future is just a click away in this new Reworked article by Geoffrey Hixon! 👉 https://bit.ly/3yuGV30 #Technology #AI

#CustomerContactWeek 2024 has wrapped up, and we're thrilled about the incredible insights and connections made! From the pivotal role of AI in Contact Centers to the ongoing challenges of remote connectivity, there's a lot to unpack. Want to dive deeper? We took note of the trending topics and insightful sessions! Check out our recap and learn how PingPlotter can help with your connectivity needs. https://lnkd.in/gxW7vnKE #CCWLasVegas

When it comes to internal employee support, IT leaders grapple with persistent challenges in enhancing the employee experience and bolstering business resilience. In our latest blog post, we dive deep into these pain points and unveil how Gaspar AI can help you address them. From overwhelmed helpdesk teams to unproductive employees and complex communication channels, Gaspar AI addresses it all. By automating routine queries, streamlining support processes, and ensuring swift resolution times, Gaspar AI turbocharges productivity and boosts satisfaction across the board. But that's not all! With rapid deployment, stringent data security measures, and seamless integrations, Gaspar AI accelerates value realization and respects your business processes and privacy. Ready to supercharge your employee support ecosystem and usher in a new era of efficiency and satisfaction? Join the Gaspar AI revolution today! https://lnkd.in/dfACV4at #EmployeeSupport #AI #DigitalTransformation #Productivity #CIO #ITmanager #transformationtuesday #tuesdaytips 

Uncover the secrets to a seamless #AI #helpdesk implementation! Steer clear of common pitfalls and master your deployment.    In our latest blog post, we uncover expert tips to make sure you avoid falling into the usual AI helpdesk implementation traps. From addressing employee resistance to ensuring robust privacy measures, learn how to optimize your AI system for seamless integration.     Read here to learn more: https://lnkd.in/dWGPMk3G   #chatbots #itsupport #itmanager #artificialintelligence 

Do you know 20-50% of service desk calls are for password resets?  Crazy, right? And it's not just passwords.  Account unlocks, user provisions... the list goes on! Traditional helpdesks are struggling. They're slow and often overwhelmed. Imagine waiting 24 hours for an initial response. So, what's the deal with these legacy systems? - Tickets get lost in crowded inboxes. - Support teams are constantly tied up on calls. - There's little context for quick problem-solving. - Knowledge isn't easily accessible to employees. - Repetitive tasks increase the risk of errors. - Everyone's telling the same story over and over. - Manual data entry is eating up valuable time. It's a MESS for everyone involved. But now there is a solution: Generative AI! 🎉 How? Glad you asked. Gen AI understands natural language,  instantly analyzes and categorizes incoming tickets  and suggests solutions based on past resolutions. Knowledge AI by Workativ takes it even further - It taps into your company's knowledge base. Learns from every interaction to get smarter. Provides personalized, context-aware responses. So what you now have is - Faster ticket resolution 24/7 support without exhausted staff Reduced workload on your IT team But it's not JUST about speed.  It's about smarts! Want to know how it can be implemented in just a few days? Let's talk about it! #cioperspective #itservicedesks #generativeai

A patent from Snap to closely watch its workforce’s emotions could take workplace surveillance a step farther. Emotion recognition is a common theme throughout Big Tech patent applications. However, AI that’s meant to detect emotion is highly controversial due to the fact that everyone emotes differently. https://lnkd.in/dvPFHaT2 Plus, Intel wants to diversify its deepfake detection algorithms: https://lnkd.in/dZUdCeSA And IBM wants to keep its AI models from being swayed by bad data: https://lnkd.in/dk4NdhRN  For twice-weekly analysis on Big Tech, subscribe to Patent Drop: https://lnkd.in/gCkSHGsA

7 Contact Center Trends That’ll Change How You Operate: 2024 will be an interesting year for call centers. In particular, although providing top-notch user experiences will still be high on everyone’s priority list, service agents themselves may be in for a ride.  Many firms are already implementing AI tools to automate simple issues and offer customers self-service options for […] The post 7 Contact Center Trends That’ll Change How You Operate appeared first on .

it is interesting how they make this type of activity 'sort of like the SHOCK EFFECT'; but what is the shock, in most cases your employee/employer agreement allows the employer to monitor all activity and or software on any system or service provided by the employer which may include AI. This means it is all fair, the only advantage AI provides is an example of pure processing and optimization of the plethora of data being mined throughout the employers systems. as always opinions vary. https://lnkd.in/gbWXF4CR