Great for Dave to chat with Rod. He s very excited about his upcoming trips to South Africa and Kenya
Specialist Cx and BPO consultant, industry analyst, blogger, promoter of BPO to Africa. Recipient of the CXOutsourcers Lifetime Achievement Award. Brand Ambassador for Callbi Speech Analytics and for Smartz Solutions.
Unlock the UK Market: Top 10 Tips for South African BPOs In my latest interview with Dave D'Arcy, founder of Laughing Leadership and BPO veteran with over 30 years of experience, we discussed South African BPOs' strategies for entering the UK market. Are you focusing on long-term relationships rather than just cutting costs? Are you leveraging South Africa's true strengths: quality, talent, and cultural alignment? Dave shares his Top 10 Tips for South African BPO executives looking to develop new business with UK buyers, including: • Building strong, strategic relationships • Targeting niche sectors like e-commerce and leisure • Offering analytics and business insights • Emphasising leadership development across all levels Moving away from apologising for challenges like load-shedding ...and many more insights! Dave will also visit South Africa in November for the BPESA national conference and is available for one-on-one or team meetings in Johannesburg, Cape Town and Durban. Don't miss this opportunity to connect with him! Get your copy of "What South African BPO Executives Need to Know" (An easy-to-read ebook based on my interview with Dave D'Arcy late last week: https://bit.ly/4dAdJGC #BPO #SouthAfrica #CustomerExperience #UKBusiness #Leadership #BusinessDevelopment #CX #Outsourcing #BPESA #CapeBPO Dave D'Arcy Traci Freeman (she / her) Bryan Schneider Debby Webster Hilário Fiandeiro Beverley Dickson (Executive MBA) Iemraan Kara (MBA, IEDP, MPhil LEC, FIBSA) Roz Broome Luvendra Naidu Peter Ryan Mark Hillary 🤖Stephen Loynd Steve Weston Kenny Rodgers Neil Drummond Tanya Phillips Paul Swainson Helen Maslin Shelley Ainsworth Kobus Van Der Westhuizen Kobus Nel Anton Vukic Candice Roberts Andrew Portmann CA (SA) Tania (Pollacchi) ZeemanClint Crowster 📊 Cheryl Paarwater Mark Essey Verena Banach Saskia Hill CA (SA) Brandon M. Clinton Cohen Ian Wood Rael Landau Eben Louw Carl de Villiers John Watling Robin Hoekstra Shoana Padayachee Renee Keeble
