LeanData’s Post

Your most engaged customers aren’t just using your product. They’re pushing it to its limits. At BambooHR, Rachel Godfrey discovered that customers submitting the most support tickets weren’t struggling—they were innovating. "They’re trying to figure out, ‘How can I do all these complicated use cases with your product?’ Those support tickets become a perfect opportunity to say, ‘Hey, you can if you add this functionality. Let me connect you with the right person to make it happen.’” Support tickets = hidden revenue opportunities. Are you tapping into them? #RevOps #CustomerSuccess #GTM

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