Lee Cockerell’s Post

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Leadership & Service Consultant

Are you allowing negativity in your organization? It’s so important to be clear with your people that you do not speak negatively to or about your clients. At Disney, we made it very clear to our managers and cast members that they were not to speak negatively in front of their team members and the guests. You don’t ever say “that customer was such a pain in the neck” or “I wish they hadn’t come.” No, we don’t do that. If you do have team members who are being negative and want to learn how to correct this behavior, learn how at Cockerell Academy! https://lnkd.in/gnuzDgN #disney #disneyworld #stage #speaker #speech #negativity #positivity #culture

Diane Yarborough

Innovating the Candidate and Employee Experience | Culture Architect | Organizational Consultant | @The Young Professionals Network | Leadership Development | Speaker

9mo

It was our “ on stage” mentality that was such a key focus in all our training from Day 1

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