Customer service can make or break a restaurant business, according to our Food & Beverage Manager Xavier Gonet. Writing in Hotelier & Hospitality, Xavier discusses the importance of the customer experience in restaurants, which is often overlooked in favor of menu or ambiance. According to Xavier, the keys to delivering great customer service is understanding their needs, being respectful, good communication and paying attention to the details. While there are challenges, such as dealing with difficult customers or complaints, overcoming them can truly differentiate a restaurant from the competition. 🔗 Read more: https://brnw.ch/21wKYBb #LesRoches #HotelManagement #ThoughtLeadership #Leadership #HigherEducation
Customer service is very crucial to the value you bring to the customer and reputation you leave behind
I completely agree with Mr.Gonet, customer service can indeed break or make a restaurant business !
"True indeed!
Well said!
Using AI to make us more Human
2moHighly agree with Xavier Gonet. Having worked in both hospitality and luxury retail, I know just how crucial customer experience is. Understanding what people need, communicating clearly and empathetically, and paying attention to the little things are key, not just in restaurants but in any customer-facing business. The trick for the future will be to further enhance these essential skills in a scalable fashion.