Listrak’s Post

Isn’t it time companies stop treating customers as a one-time cash injection, and instead value them for their potential: a long-term fruitful relationship? We’ve got eight killer tactics to maximize lifetime value for better customer loyalty: ✔️ Omnichannel alignment ✔️ Build a community ✔️ Referral incentives ✔️ Surprise upgrades ❓ ❓ ❓ ❓ Wanna know what the other four are? You can find out in our latest article: https://lnkd.in/et9kHfm6 Let’s ditch transactional thinking and nurture genuine, long-lasting bonds. #CustomerSuccess #CustomerLifetimeValue #CLV

By unifying all customer service channels in LeadDesk's omnichannel contact center software, UniSport was able to reduce customer service response times and gain valuable insights from better reporting. 🌟 Thanks to LeadDesk, they now have a more efficient customer service system that ensures a better customer experience. Visit the link below to find out how LeadDesk helped UniSport boost their customer service operations! https://bit.ly/4aWIchm #LeadDesk #CustomerExperience

🔑Building Enduring Customer Loyalty: Key Strategies In the ever-evolving business landscape, loyalty goes beyond transactions. Here's how to foster lasting connections: ✔️ Memorable Post-Purchase Experiences Go beyond the sale, creating interactions that resonate long after the transaction. ✔️Personalized Engagement Forge connections with targeted communication, extending beyond a single purchase. ✔️ Data-Driven Insights Leverage data for proactive responses, enhancing the overall customer experience. ✔️ Omnichannel Harmony Ensure seamless online and offline interactions for a cohesive customer journey. ✔️Measurable Loyalty Commit to measurable outcomes, refining strategies for continuous improvement. ✔️ Trust and Transparency Prioritize transparency to build the trust integral to lasting customer loyalty. In your pursuit of customer loyalty, consider the tailored strategies that align with your business values and goals.  ⚡At Vigan Solutions, we believe in a holistic approach to customer retention, one that goes beyond transactions to build enduring relationships. #CustomerLoyaltyStrategies #HolisticRetention #DataDrivenCX #TransparentTrust #OmnichannelExperience

According to the recently released Auscontact Association and COPC Inc. CX research, 60% of customers had to use multiple channels to resolve a single customer service issue. ❓When was the last time you independently assessed your customer experience and issue resolution capability? ❓When did you last assess if your multichannel or omnichannel strategy was working to minimize customer effort and improve outcomes? ❓When did you last upgrade or improve your technology solutions that underpin your customer engagement channels? If your answer to any of these questions is more than 1 year ago, it’s time to reach out for help and access the services of an independent expert who can help. Contact us today at michael@cloudcxsolutions.com.au #contactcentres #technology #omnichannelstrategy #customerexperience #ex

As we approach the end of 2023, take a look at the three questions below. If your response on ANY of these is more than 12 months, then it is time to get in touch. I guarantee I can help you achieve improvements in performance, cost and quality in 2024. #2024goals #contactcentres #cx

🎧 If you still need to listen, here's a nudge: Discover six ways to reward your customers, plus more strategic advice from Extole about creating effective customer loyalty that benefits you and your customers. Watch now. https://ow.ly/cnke50Skf26 #listrak #InnovationUnleashed #DigitalMarketing #Ecommerce #EcommercePodcast #crosschannel #unifiedplatform #customerloyalty #extole #customerengagement

Unlock the Future of Customer Engagement with Seamless Omni-Channel Experiences! 🚀 Join us on a journey to transform every interaction into customer satisfaction. Discover the art of crafting lasting impacts from digital to in-person. Elevate your Customer Experience game today! Join Median panel and Earn - https://medianpanel.in/ To know more about our services, get in touch with us at info@medianresearch.in or call us at +91 98300 16718 #marketresearch #marketingstrategy #marketanalysis #medianresearch #marketresearchcompany #marketdata #marketsolution #marketinsights #competitive #marketresearch #competitiveanalysis #targetaudience #growyourbusiness #achieveobjectives #marketresearchadvantage #dataanalysis #success #CustomerEngagement #OmniChannel #ElevateCX #customerexperience Swati Sasmal Sourav De Subrata Dey Vikram Gupta LALIIT J BATRA Soumen Gupta Anwesha Raichaudhuri Ruma Banerjee (PhD) Anindya Dutta 

Have you thought about implementing a customer-first strategy with CPaaS technology? CPaaS offers personalized interactions and omnichannel communication, enhancing customer satisfaction. By integrating SMS, email, social media, and live chat into one system, you ensure seamless and efficient communication. Start prioritizing customer experience with CPaaS for a competitive edge. #CPasS #Communication #Technology https://lnkd.in/g7xibXMp

A whopping 76% of customers get frustrated when they don’t receive a personalised experience from a #brand, meaning personalisation isn’t just a ‘nice-to-have’ anymore – it’s a necessity in meeting today’s customer expectations in a competitive marketplace where customer satisfaction is intrinsically tied to #customer #loyalty. Considering 90% of #customers claim that the experience a brand provides is as important as its products or services, and that #CX drives over two-thirds of customer loyalty, it’s key that brands deliver on what customers are demanding – and that’s personalisation. Click the link in comments to learn more, and then DM me to find out how Connex One can help you deliver on this ! #ccaas #customerexperience #csat #nps #contactcentre #contactcenter #ai #omnichannel