Littlepay’s Post

We are delighted to announce in partnership with Google Pay and The Go-Ahead Group the launch of an industry-first initiative to provide enhanced passenger experiences when using Google Pay on Brighton & Hove Buses and Metrobus. Passengers are now able to opt-in to a new service that brings Go-Ahead’s brand into the Google Wallet. Through this new feature, riders can see directly on their phone, travel and payment history as well as progress towards the next fare cap and the savings being made. Paul Griffin, Head of Commercial at Littlepay said: “Being able to communicate in real time with passengers as part of the pay-as-you-go (PAYG) experience is a huge leap forward. This project will benefit riders, giving them visibility of savings made through PAYG. It also gives operators a pathway to develop relationships with PAYG passengers and create a real sense of membership and valued loyalty. Littlepay is delighted to be first to market with Google on this important initiative.” Read more about it here: https://hubs.li/Q02bYwWY0 #publictransit #contactlesspayments #transportticketing #smartticketing #contactlessemv

Continuing our focus on the US transit landscape, we're zooming in on a crucial aspect: the passenger experience. For transit agencies and operators, this is a top priority. The good news? They can reshape the rider journey by embracing a forward-thinking solution. In our latest blog, "Contactless open-loop payments: fueling an enhanced passenger experience," we explore how open-loop payment systems can deliver a seamless and fair travel for all public transit riders. Discover how open-loop payments streamline fare collection, slash boarding times, and elevate overall travel convenience. Check out the full article below: https://hubs.li/Q02xVt2m0 #PublicTransit #ContactlessPayments #TransitExperience

🚨 Warning to All Users of Online Booking Services & Users of redBus 🚨 My recent ordeal with redBus serves as a stark warning about the pitfalls of unreliable digital services and poor customer support. 🎫 Issue Recap: Ticket ID TSBK83981483 Despite being aware of negative reviews, I chose to book with redBus , giving them the benefit of the doubt. My issue began when I attempted to cancel my ticket two weeks before the travel date. I thought I successfully cancelled it, but a week later, I was surprised to find it still active. Assuming I might have made an error the first time, I cancelled it again, this time double-checking in the app to ensure it was processed. However, on the supposed day of travel, I was alarmed to receive travel notifications, indicating my ticket was somehow still active and now non-cancellable. This was not just an inconvenience; it was a systemic failure. 📞 Customer Support: A Disheartening Experience Turning to RedBus customer support for help, I was met with rudeness and blame for not calling to confirm the cancellation. This response was not only unprofessional but also disregarded the fundamental purpose of a reliable digital platform. 🔍 Core Issues: App Functionality and Support Ethics This experience highlights two critical issues: 1. App Functionality: The RedBus app's failure in accurately processing and confirming cancellation actions. 2. Customer Service Approach: The dismissive and unempathetic attitude of their customer support team, especially in a situation that required urgent attention. 💡 Personal Decision and a Call for Improvement This incident has firmly convinced me to never use RedBus again. It's alarming to consider the potential consequences in urgent or emergency situations paired with such unreliable service. I urge RedBus and similar platforms to take serious note of these failings. It's imperative to improve their digital services for accuracy and reliability, and to train their customer support teams to handle situations with the seriousness and empathy they deserve. Let's demand better standards in our digital experiences! #ServiceFail #DigitalReliability #CustomerSupport #RedBus #TravelTech #RedbusIssues

Techie takes revenge: Launches website to expose airlines after girlfriend's lost luggage https://lnkd.in/dd3g7AGn Download Economic Times App to stay updated with Business News - https://lnkd.in/eK4XZsX #Techie

“Three really big things happen when a transit agency goes to open payment,” says Sara J. Edney, Product Manager at Genfare. “One is the cost of cash collection goes down when less cash is collected. The next is reducing dwell time, which increases route efficiency. The third is that it increases opportunities for frictionless travel across borders or modalities with greater interoperability. These benefits, along with a few others, have major impacts.” There are major reasons for your transit agency to adopt open payment. Read why and how here: https://lnkd.in/gGSmkHdc

A panel organised by U.S. Payments Forum last week explored the ways in which open-loop fare payments help transit agencies to run better services. Brian Piascik, General Manager and CEO of Coast RTA, shared his experience of using the Cal-ITP: California Integrated Travel Project's Mobility Marketplace to buy and deploy a modular open-loop fare payment solution provided by Kuba Group, Littlepay and Elavon, Inc. He highlighted how the system captures a rich pool of data about payments and trips. “We’ve always used our fare system to count passengers,” he explained, “But the data I get from our open-loop system is terrific. I could tell you everything about every trip, where it happened, when it happened." The panel explored how this data can underpin strategic decisions such as how to design effective incentives, loyalty programs and routes. Read more in Government Technology: https://lnkd.in/gti4Mg_T #TransitPayments #FarePayments #MobilityPayments #PublicTransportation

The travel industry refocuses in on improving payment technology and customer experience. https://lnkd.in/gaamnC_Y #travel #traveltechnology #paymenttechnology #travelpayments

Key Travel Trends 2024-2025 1. Mobile Booking: powered super apps by LiteAPI | The fastest way to build travel apps . Increased reliance on mobile super apps for travel bookings, with companies like Hopper leading the way. ( Super.com also making their way!) or experienced TV travelers David Castillo de Mattei :)) 2. Experiential Travel: Growth in demand for unique and personalized travel experiences, benefiting platforms like Airbnb and Civitatis or Viator 3. Sustainable & Purpose Travel: Increasing focus on eco-friendly travel options and give back, with many companies incorporating these sustainable practices and offerings like Bahia Principe Hotels & Resorts Residences Global Child "Travel & Purpose": Overview | LinkedIn 4. Artificial Intelligence and Machine Learning: Use of AI and ML for price prediction, Nuitée | Enabling all companies to build travel solutions | Enabling all companies to build travel solutions personalized recommendations, and improved customer service like HotelTonight 5. Consolidation and Technology Partnerships: Major players acquiring smaller companies or forming partnerships to expand their service offerings and market reach like Pax Assistance or Nuitée | Enabling all companies to build travel solutions | Enabling all companies to build travel solutions Hotel Engine

In this week’s PTAANZ #TopTransportNews, New Zealand’s new ticketing payment system, Motu Move, aims to enhance convenience for passengers and encourage public transport use across the nation.  New Zealand's National Ticketing Solution (NTS), in partnership with the NZ Transport Agency Waka Kotahi (NZTA) and 13 regional Public Transport Authorities, will introduce contactless debit or credit cards, digital payment methods, and Motu Move cards for public transport rolling out in Canterbury this December. Supplier, Cubic Transportation Systems, has been preparing and testing the NTS to ensure a seamless experience. Dino Beverakis, Vice President of Cubic Transport, highlights how these new payment options will simplify public transport use and improve the customer experience.  “The new payment options will remove barriers to public transport use for those who don’t currently carry a prepaid card or who travel in different regions,” Beverakis says. “It will also make using public transport easier for visitors and first-time users as they won’t need to worry about buying a separate prepaid card.” PTAANZ is thrilled to see how these initiatives will benefit passengers, making public transport more accessible and user-friendly. You can read more here - https://bit.ly/3RIlrGG  #PTAANZ #PublicTransport #Innovation #NewZealand #MotuMove #ContactlessPayments #Sustainability #TransportInnovation 

Payments was a blind spot for me before I joined Airwallex but I've found travel payments to be especially interesting, given the complexity - crossborder payment + settlement, with orchestrators leveraging multiple providers. Like anything else, there's a better and a worse way to do it - seems like a lot of ecommerce checkout logic comes into play here (as it's best practice for CVR no matter what you're selling). Read more in the article: