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In a digital era where #AI is not just a tool but a teammate, could treating it with respect lead to unexpected perks? 🤖🤝 Explore the hidden benefits that could change how we interact with technology forever. #TechEthics #DigitalTrends Read more here… https://buff.ly/3SI1lfk

Turning transactions into experiences, AI has a game-changing impact on the payment landscape. Download our report #FutureOfPayments to know how businesses are making transactions more secure with the power of AI: https://lnkd.in/gAcEXnsH

The Financial Conduct Authority (FCA) has initiated a review of motor finance firms, and simultaneously, the FCA has temporarily paused complaint handling rules, awaiting the review outcomes. As we approach September 2024, it’s increasingly likely that regulatory actions will require responses from firms. So, what’s the prudent course of action? Here are key steps to consider: 1. Evaluate Current Complaints: Deliberate on your approach to existing complaints. Swift and effective resolution is crucial. 2. Assess Historical Impact: Understand the potential repercussions for past business practices. Address any legacy issues and proactively reach out to customers to redress. 3. Implement Proactive Measures: Take steps now to mitigate risks whether it’s enhancing customer communication and planning or optimizing remediation programs. At Capita, we specialize in complaints management and large-scale remediation programs. If you’re navigating these challenges, feel free to reach out. Let’s collaborate to ensure compliance and enhance customer satisfaction. #FCA #MotorFinance #FinancialServices #CustomerExperience #Compliance

🤔Have you ever wondered how your peers are leveraging AI at their institutions? We did, too. So, we asked them! Download the report. We surveyed 107 marketing and compliance professionals at U.S.-based FinServ institutions on their AI usage, their perceived benefits of AI, and their top concerns about implementing AI within their organization. Get the research here: https://hubs.li/Q02Dh1lW0 #AI #FinTech #BuiltInLabs

Complaints mishandled can tarnish a business' reputation and profits. Take a proactive approach with Capita's expertise in case and complaints management, leveraging automation and AI for efficiency and satisfaction. Learn more at https://lnkd.in/d4E7Wgt #FCA #MotorFinance #FinancialServices #AI #CustomerExperience #CXM

Discover the transformative impact of #GenAI on the financial industry with Johan Maes' latest article: https://bit.ly/4bsCzrb As a key player at the heart of the payments industry, #Worldline provides valuable insights into the integration of high-powered #AI technologies, revealing their profound influence on improving efficiency, accuracy and customer service. Navigating the delicate balance between innovation and control, this article looks at the responsible application of AI, highlighting its capabilities to augment human expertise, optimise operational excellence and personalise #CustomerExperiences, while complying with EU AI law for trustworthy and transparent AI deployment.

AI is driving the Second Technological Revolution, offering significant potential for financial institutions (FIs) to gain up to $340 billion annually, according to McKinsey. But how can FIs maximize AI? While conversational AI chatbots excel in customer service, they can't handle every interaction. Many FIs prefer to test AI internally first. That's where AI knowledge management software comes in. https://hubs.ly/Q02Nr3Ps0 #AI #AIKnowledgeManagement #KnowledgeAssistant #GenerativeAI

This advertisement on the current AI boom is hilarious courtesy: Evolving.ai

It's no secret that we're in the midst of the second AI era. As #LLMs become increasingly commoditized, it's time to shift our focus from flashy showcases to practical solutions that integrate seamlessly into real-world scenarios and workflows. Simply slapping an "AI-powered" label on a project won't cut it anymore - we need to see some substance. What are you currently working on in the world of AI implementation? Let's keep pushing the boundaries and delivering tangible results. #AI #artificialintelligence #nexer

AI voice agents are reshaping the customer service landscape! Read our Co-founder and Director, Mr. Sarvagya Mishra's insights on the transformative power of AI in business operations in this latest coverage by StartupTalky. Read the full coverage here: https://lnkd.in/esQ-GEm2 #ai #voiceagents #aipowered #businessoperations #powerofai #cutomerservice #customerinteractions #voiceai #artificialintelligence #Superbot #revolutionisingcalling