M13’s Post

Customer support is notoriously hard to deliver well and at a reasonable cost. Jonathan Corbin, Sami Shalabi, Eugene Mann, and the Maven AGI team are changing that with their #AI-powered solution streamlining the customer support experience. Check out their newest case study, sharing how ClickUp achieved a 25% increase in support rep solves per hour, reduced onboarding time for new support team members, and customized Maven to stay true to ClickUp's brand voice: https://lnkd.in/eGc_pEfW Read more about how Maven is building the customer experience of the future and why we invested at https://lnkd.in/eiqcQBB6. #customerservice #customersupport #AGI

How can startups build effective tech partnerships as public servants? "You have to meet any market where it’s at. Sometimes having 10x better technology alone isn’t enough," says Prepared founder Michael Chime. At our annual Future Perfect conference, Michael discussed removing blocks to innovation as founders working with public entities—and why for Prepared, finding success was about more than just offering better technology. Read more at https://lnkd.in/emqk96dC #startups #govtech

“It’ll be a time saver, but most of all, it’s a lifesaver.”  M13 portfolio company Prepared is using AI to make emergency situations safer for both 911 callers and responders. Its Prepared Assist technology is bringing built-for-landlines 911 infrastructure into the future, giving dispatchers real-time GPS information, audio transcription, and other vital data to make it easier to assess and respond to emergency situations. According to one 911 Systems Manager, “What Prepared Assist has done is essentially take all those [different] tools and bring them into one platform. In previous times, we would have to look at three or four different screens to be able to accomplish these types of tasks.” Learn more at https://lnkd.in/e4kTG-YN #AI #safetytech Michael Chime, Dylan Gleicher, Neal Soni

🚨 Big news: Apple is leveraging assistive-AI platform Prepared to bring 911 call processing into a safer future. Prepared’s life-saving 911 technology is becoming available to all iPhone users, allowing callers in emergency situations to share crucial information—including live video, photos, text, and location data—with emergency response teams. With the release of iOS 18 this fall, 911 dispatchers empowered by Prepared technology will be able see exactly what iPhone users see at emergency scenes in real-time with Emergency SOS Live Video. In other words: 150 million US iPhone users will be protected by technology that makes emergency situations safer both for callers and first responders. Congratulations to co-founders Michael Chime, Dylan Gleicher, Neal Soni, and the whole Prepared team on this huge milestone! Learn more at: https://lnkd.in/ez-B3YCX

Congratulations, Prepared, on the new integration with Apple! This is a game changer for emergency situations, allowing 911 callers to share live video updates directly with dispatchers and first responders.

What opportunities can hype cycles bring? Union Square Ventures co-founder Brad Burnham shared what he’s learned from decades of venture investing in conversation with M13 Partner Latif Peracha at this year's Future Perfect. A few highlights: 1. Hype cycles bring innovation opportunities: "Without that financial bubble, without that enthusiasm, you don't get the experiments that you need in order to put the infrastructure in place to build real systems,” Brad says. "[At USV] we made the argument that we were through the initial crash of the information technology hype cycle, and that we were going to be building now into what Carlota Perez called the deployment period. That’s when a lot of the technologies that were first introduced in the crash actually became important." 2. Adaptability is key: "It's our job to figure out how to live with these new problems. It's not the job of the technology or the market to make it easy for us,” says Brad.  3. Focus on implications: Both investors encouraged looking at the implications of a technology, not just the technology itself. Thinking beyond the infrastructure or core technical pieces brings a huge number of meaningful opportunities. Read more on #AI, #crypto, and riding hype cycle waves from Brad and Latif: https://lnkd.in/eJEyHj6m

This week, M13’s Launchpad team John Tabis and Andrew Grone gathered 120 founders, operators, and pre-seed VCs and angel investors at our LA office for an evening of networking and exchanging big ideas and bigger dreams. Conversation centered around the LA startup ecosystem, new models spurred by AI, and the financing environment. Big thank you United Talent Agency Ventures for co-hosting and to our sponsor, Reitler Kailas & Rosenblatt LLP! Launchpad is M13’s venture studio, partnering with entrepreneurs to launch their next venture. We sit next to you as co-founders, bringing critical resources to help build conviction and validate a concept with a goal of achieving pre-seed funding. Interested in building with us, or want to learn more? Check us out: https://lnkd.in/emrEywwB #founders #startups #entrepreneurship

At the end of last year, M13 Partner and Head of Product Rob Smith predicted that M&A—and specifically AI acquihires—would pick up in 2024. "As AI talent needs skyrocket and supply lags, acquihires for good AI teams will start to happen more frequently and competitively. This mirrors the acquihire booms that followed approximately 1–3 years after rises in machine learning and mobile apps during their ensuing talent shortages," he said. Business Insider recently reported that "M&A dealmaking among AI startups is already off to a strong start this year, with 55 exits recorded in Q1 of 2024, per Crunchbase data." Read more about the trend: https://lnkd.in/dpcqvFsx  Read more of our partner predictions for the year here: https://lnkd.in/eeqgcv6c #mergersandacquisitions #AI #exittrends

M13 portfolio company Form Health just raised a new round of financing as they continue providing best-in-class virtual care for patients with obesity. Congrats to Evan Richardson, Florencia Halperin, and the whole team! We’re proud to be an early investor in your company. When we first invested in Form three years ago, we knew that we were in the early innings of a transformation in obesity medicine and that Form was at the forefront of an approach that would transform lives with improved health. Based on the sustained results of their early patients, we believed the company would become a leader in obesity care with results not only for patients but also physician specialists and insurance companies as we move to a value-based healthcare system. Fast forward to today, where Form has delivered long-lasting results for many patients with industry-leading science-based obesity care and developed strategic relationships with employers and pharma companies like Eli Lilly and Company. Read more about why we invested in Form from M13 Partners Latif Peracha and W. Christine Choi: https://lnkd.in/erwxwcJM Learn more about Form's partnerships and their individualized approach to care in The Wall Street Journal from reporter Brian Gormley: https://lnkd.in/ezFeUVBk #obesitymedicine #telehealth #digitalhealth #metabolichealth

"The relationship I'm able to develop with my patients is the best part of it all." Meet Form Health Health Director of Nutrition Julia Axelbaum, RD, CSOWM, and hear what it's like to work at the company making quality, evidence-based obesity care available to everyone. #obesitycare #metabolichealth