Management Events’ Post

A few weeks ago marked a monumental chapter in our journey as we hosted our first international management meeting at our office in Orwigsburg, PA. With esteemed management colleagues flying in from China and Germany, the energy and global perspective brought to the table were truly inspiring. Our agenda was rich with discussions aimed at amplifying our value proposition to you, our valued customers. Key topics included: 💡 Enhancing service quality to exceed your expectations. ❗ Streamlining processes to improve delivery times, ensuring you get what you need, when you need it. 🔨 Exploring innovative solutions to meet your evolving needs. Our commitment is stronger than ever. We are dedicated to serving our customers worldwide, working seamlessly across borders as a unified group of companies. Our goal? To deliver not just the best quality products, but an exceptional service experience tailored to your unique needs. The insights and strategies shared among our international leaders reinforce our dedication to excellence and customer satisfaction. We are more than a group of companies; we are a global family, united in our mission to bring you the best of what we have to offer. Thank you for being a part of our journey. Your trust in us fuels our passion for innovation and service. Here's to achieving new heights together, with you at the center of all we do. 🔸Your feedback is the cornerstone of our improvement. Let's keep the conversation going. Share your thoughts, expectations, or how we can serve you better in the comments below or reach out directly. Together, we can make great things happen.🔸 #globalcollaboration #customerfirst #serviceexcellence #innovation

Last week we had a very successful workshop with our Logistics client from Mercedes-Benz. The Workshop was conducted with the Customer Success Management Framework. Our goal was to identify pain areas where we could help our customers overcome business challenges or gain areas where we could boost the strategic initiatives of our clients. To get there we analyzed Customer Segments, their relationships, channels, key partners, activities, and resources. Highly interesting insights we got when we analyzed the value proposition our client has for their business customers. Understanding the business needs of your client is essential and jointly defining ways to make your client even more successful is very rewarding. At the core of our approach is a commitment to quality and transparency, ensuring that our partnership with clients is built on trust and consistent value delivery. In the end, we defined a customer success plan with key initiatives we will work on in the next weeks. I would like to thank our client for joining this exercise and speaking openly about challenges. I would like to thank Pannkaj Gaikwad for preparing and moderating the workshop. Pannkaj Gaikwad, Norbert Völgyi, Enrico Meurer, Lucas Lang, Christian Ernst, Alexander Schöffer, Marco Fessler, Berthold Brecht #letspowerhigherperformance #peoplemakeithappen #customersuccess #customervalue #T-Systems

"Offer and Orders is our chance to be revolutionary, change how we have been doing things for decades and be more customer-centric," said Alyssa Dalsky, Senior Product Manager, PSS, United Airlines. "It’s not about the next 10 years but the next 50-60 years. This is where we are taking United. This is our chance to be revolutionary in our industry and we are going to go for it." At #OutperformwithPROS, industry leaders shared noteworthy insights during Peer Perspectives: The Road to Offers and Orders Airline. This informative panel session featured Richard Cleaz-Savoyen, Managing Director, Revenue Optimization, Air Canada; Alyssa Dalsky, Senior Product Manager, PSS, United Airlines; and Ignacio Valeros, Revenue Management, Ancillaries & Merchandising Director, Iberia, Lineas Aereas de Espana, S. The panel was moderated by Catarina Silva, Manager, Strategic Consultant, PROS. During the panel, these industry experts discussed revolutionary changes in offer and order management, focusing on customer-centric approaches and long-term strategies. Missed the session? Learn more about Offer and Order Management: http://ms.spr.ly/6046Yb5ly #PROSai #AirlineInnovation #OfferManagement #OrderManagement #CustomerCentric

🦄 Imagine this: You are transported to a time where the sun shines again. ☀️ The shades are out. 🕶️ You've just dusted off your spring jacket. You are feeling great. It's the end of March. And you can see the light at the end of the tunnel. 👀 Is that an angel singing? 👼 No more sick days. No more wet shoes. No more darkness and despair. 👹 And yes. You are attending our Customer Success event in Stockholm. Be happy about spring with other people that are happy about spring. 🌼 And become inspired. 🔆 Learn solutions to REAL Customer Success challenges from REAL Customer Success leaders. 🔆 Get a chance to discuss the most debated topics on CS in 2024. 🔆 Get to know fellow CS leaders. Sign up. It's free. Link in comments. #customersuccess #event

🌟 Putting Customers First: The Power of #OneTeam 🌟 In today’s competitive landscape, putting customers at the forefront of everything we do is essential for success. At C&A our “Customer First Program” isn’t just a motto; it is in fact our commitment to offer our consumers not just high quality clothes but also memorable experiences. As part of this, we were hosting in Romania the CEE Market Support Council - C&A Board Visit. When the European team, the CEE team and the local team are working as one cohesive unit, united by a shared goal of delivering exceptional customer experiences, - magic happens. To see a CEO taking a selfie with a Store Manager is not so common. But when this is happening after discussing what should be change in the store, this is rare. And then you know you are in the right place, with the right people culture. Thanks for it Giny Boer ! Thanks for 2 unforgettable days to set our growth Giny Boer , Carsten Horn , Jason Morgan , Betty Kieß , Wim Blaauw, Wen Wu Yuan , Marzanna Deblinska-Hajdas , Dennis Brouwer , Benjamin Leth Andersen , Markus Krenn , Rodolphe De Campos , Juliette Bachinger , Isabella Zak , Aurora Butean , Raluca S. , Erika Peter #OneTeam for #CustomerFirst #CA for #growth

  Empowered Together! Residential Customer Service Team of COSMOTE came together in the Customer Service Management Strategy Gathering to reaffirm that outstanding teams produce outstanding results. It was an interactive event where participants engaged in team-building and brain-teasing activities, highlighting the importance of effective collaboration. During the event, Sandy Cheiladaki, Residential Customer Services Director, praised the team for their dedication, resilience, and achievements in a challenging background while shared the strategic goals for 2024. She also emphasized trust, embracing change and agility as key elements of the team’s success. Athanasios (Tom) Stratos, CEO of COSMOTE E-Value, offered valuable insights into upcoming market challenges and outlined the elements of an effective response. Participants had the opportunity to benefit from enlightening presentations by Iakovidou Elisavet, Christos Katrisiosis, Olympia Katsampoula, Maria Lemoni, George Bitinis, Sophie Xipolitidou, and Roi Galouni. #cosmoteevalue #EmpoweredTogether #TeamCosmote #CustomerService #TeamBuilding #Success

What works in the Middle East also works in Poland. Yesterday, I had the pleasure of attending a .kuek | Alumni UEK organized meeting where Przemyslaw (Prem) Drzymala shared invaluable insights on building and developing businesses in the Middle East. This region, rich in opportunities yet complex in its diversity, demands a nuanced approach to business—one that respects local customs and practices. Still, I believe that in today's competitive landscape, where choices are plentiful and attention spans are short, building and maintaining trust with customers is not just important — it's essential. Trust is the foundation of any successful business relationship --> both in the Middle East and in Poland. Particularly intriguing and worthy of analysis are the six factors identified by Przemyslaw's team and his company as critical to the success of their projects. These factors resonate strongly with how we at Toll Group believe we bring value and build trust between us and our clients: - PROACTIVENESS with anticipating customer needs and addressing them before they turn into problems; - PATIENCE and remembering that every customer is unique and so are their concerns. Building trust and proving ourselves just takes time; - PERSISTENCE which demonstrates your dedication to finding solutions and ensuring customer satisfaction, no matter the obstacles. - TRANSPARENCY for me is connected strongly with honesty in our business operations and being open what we can do and what we can't do. Transparency is somehow a key to building and maintaining credibility; - PASSION has always been fundamental for me and will always be important. My experience has proven many times that people who exhibit passion and enthusiasm create and deliver extraordinary things, and customers absolutely love them; - ENGAGEMENT, through maintaining open lines of communication, not only helps in gathering valuable feedback and enables quick adjustments but also makes customers feel valued and understood. By prioritizing these factors, businesses can cultivate a relationship that feels less like a corporate exchange and more like a partnership based on mutual respect and trust. This approach doesn't just resolve issues; it prevents them, creating a smoother, more positive customer experience that lasts. What strategies have you found effective in building trust with your customers? #GlobalBusiness #CustomerTrust #BusinessRelationships #CustomerEngagement #Tollgroup

Happy Customer Service Week! 🎈🎊👏 This week, we celebrate the heart of every successful business—our incredible customer service teams! Their dedication, empathy, and commitment to excellence are what truly set organizations apart. As a Certified Customer Service Professional, I’ve experienced firsthand the transformative power of exceptional customer service. It's not just about resolving issues; it's about creating lasting relationships with customers that foster loyalty and trust. I’m privileged to contribute to this vital industry through my book, **"Customer Retention: An Experiential Approach."** In it, I delve into strategies that empower businesses to enhance customer experiences and drive retention. adegokeomotola.com Let’s take this week to recognize and appreciate the hard work of those in customer service roles. Together, we can elevate the standard of service and create memorable experiences for our customers! Here’s to all the customer service heroes out there! #CustomerServiceWeek #CustomerExperience #CustomerRetention #Leadership #CustomerService

✈️ Very brief visit to Ireland this week to meet with customers to ensure I continue to build lasting, strong relationships & understand customer needs, pain points and leading industry insight. This customer focus & dedication to learning drives me forward each day and is a building block in personal growth & development. 📈🧠 Well that, and a good cup of tea ☕️ What keeps you motivated? 🌟 #BusinessDevelopment #SupplyWithoutCompromise #CustomerRelations

TOC Europe 2024 in Rotterdam brought together industry leaders from port terminals to discuss the sector's hottest topics. Why do ports need to invest not only in physical but also digital infrastructure? For Port of Tallinn the top three drivers are: - Enhancing efficiency through streamlined and seamless processes. - Increasing customer satisfaction across all port activities. - Establishing a competitive edge and differentiating ourselves (hence our vision to be the most innovative port in the Baltic Sea region). It was great to share the stage with other industry experts and confirm that our decision to implement a process management approach to digitalization initiatives was the right move. This ensures we fully understand what needs to be done, how technology helps us reach our goals, and keeps us focused on the most business-critical processes. #PortInnovation #DigitalTransformation #DigitalInfrastructure