Although we posted this conversation on #CXFiles with Andreas Helland with the main focus on delivering CX to the Nordics from Spain, there is also a very interesting conversation about how people working in contact centres should be treated. If you build a corporate culture that welcomes people into the team and gives them a pathway to improvement then they will naturally do a better job and if they are on customer calls then this will be noticed as a better customer experience. Treat people as replaceable and temporary then all they are ever going to do is watch the clock during a shift... Andreas gives some interesting insight into designing a positive culture to create great CX #CorporateCulture #ContactCenters #BPO #CX Peter Ryan
An amazing #CXFiles chat this week with Andreas Helland where we discuss the Atender Group and its ability to deliver #CX for Nordic consumers from #Spain! Matt Kendall Simon Danczuk Joel Walker Anne Bibb Dr. Hui Wu-Curtis Cheryl Paarwater Rod Jones David Neale Yanique Grant Mauricio A. Velasquez Andrew Wrobel Wiktor Doktór Traci Freeman (she / her) Mark Angus Steve Weston David Rumble Lian Rowlands Chris Courneya Leo Lopez Jon Yarlett Ninoshka Maria Linde Kirk Laughlin Chris Gillen Marianne Rutz Marko Torovic Ahmed Refky Alex Mead Melissa O'Brien Jim Farnsworth Lou Lanava Isobel Rogers LEGAL Philippe Alistair Niederer Marianne Withers Paula Kennedy Garcia Nadia Pace Stephanie Todd Sharon Melamed
