Marybeth Quesada’s Post

As someone cares deeply about healthcare and patient experience, I see significant parallels between medicine and hospitality. At their core, both industries prioritize: -Service Excellence -Personalized Care -Effective Communication -Safe Environments -Staff Development -Technological Innovation By adopting hospitality's best practices, we can help transform the healthcare experience. Imagine a aituations where patient satisfaction and outcomes are consistently positive, and the standard of care is consistently high. As healthcare leaders we can work to create a more compassionate and efficient healthcare system. #Healthcare #Hospitality #PatientCare #ServiceExcellence #RemarkableCare #Innovation

As a #hospitalist with a #hospitality background, I understand the power of service excellence and #personalized care. Integrating these principles into healthcare can truly transform patient experiences and outcomes. Here are some key insights to consider: - Focus on customer satisfaction to drive better outcomes. - Tailor treatments to meet individual needs for personalized care. - Foster open and empathetic communication for effective patient interactions. - Design comfortable environments that promote healing. - Provide continuous staff training for ongoing improvement. - Leverage technology to enhance care delivery. Let's combine the best of hospitality with healthcare to elevate patient care to new heights. https://lnkd.in/gd5XNTqx #Healthcare #Hospitality #PatientExperience #MedicalCare #ServiceExcellence Forbes Business Council Forbes HBS Investment Group HBS Hospitality El Camino Health Northwell Health Cornell University

Really interesting article from Dr. Nimish G. Patel. One point that I find particularly impactful: "One of the primary similarities between medicine and the hospitality industry is the emphasis on customer—or patient—satisfaction." Truly, patient satisfaction is the very foundation of ensuring the best possible patient outcomes. #Healthcare #PatientExperience #PatientSatisfaction

🏥 Elevating Guest Experience in Hospitals: Key StrategiesIn today's healthcare landscape, patient satisfaction and comfort are paramount. Here are some essential strategies hospitals can implement to enhance guest experience: 1️⃣ Personalized Care: Tailoring services to meet individual patient needs fosters a sense of trust and comfort. 2️⃣ Effective Communication: Clear and timely communication between staff and patients helps manage expectations and reduces anxiety. 3️⃣ Streamlined Processes: Simplifying administrative tasks and reducing wait times contribute to a smoother and more pleasant experience for guests. 4️⃣ Empathetic Staff Training: Training healthcare professionals to demonstrate empathy and understanding can make a significant difference in patient perceptions. 5️⃣ Comfortable Environment: Creating a welcoming and calming atmosphere through design and amenities promotes healing and relaxation. 6️⃣ Feedback Mechanisms: Regularly seeking feedback from patients allows hospitals to identify areas for improvement and make necessary adjustments.By prioritizing these strategies, hospitals can ensure that every guest receives the highest level of care and support during their healthcare journey. Together, let's strive to make a positive impact on patient experiences. And this all what we are providing in Alsalama hospital 🙏 #Healthcare #GuestExperience #PatientCare 🌟

What are key operational priorities for hospitals in APAC as they look ahead to 2024? We break it down in this Special Report. https://bit.ly/3tIwjeJ #LEKHealthcare #hospital #hospitals #healthcare

When managing multiple hospitals within a healthcare system, deciding where to manage a center of excellence can be a critical decision. Should it be at the local hospital level or at the system level? Let's start a conversation and share insights on how to make this decision. #healthcare #hospitals #centerofexcellence #systemmanagement

Understanding Hospital Linen Costs: The First Step Towards More Efficient Healthcare Spending By: DirtylaundryRX Blog Article Link: https://lnkd.in/eAEJ2yx6 #healthtalk #healthnews #healthcare #healthsystems #healthcaresupplychain

Do checkout the article written by our colleague Saleh Farazi on "How Tripadvisor for hospitals and clinics can improve healthcare" published on The Conversation. #LSBUBusinessSchool https://lnkd.in/ebwMggNU

Redefining Hospitality in Healthcare: A Commitment Across Every Level In the realm of healthcare, hospitality isn't just a buzzword; it's a cornerstone of patient care that resonates at every level of management and staff. From administrators to frontline caregivers, embodying true hospitality means more than just providing medical treatment—it's about cultivating an environment where compassion, empathy, and service excellence thrive. For administrators, it starts with fostering a culture that prioritizes patient comfort and satisfaction. It's about empowering staff with the resources and support they need to deliver exceptional care consistently. Leadership plays a pivotal role in setting the tone, ensuring that every interaction, from the waiting room to the operating theater, reflects our commitment to hospitality. For healthcare providers on the frontlines, hospitality means treating each patient not just as a case, but as a person. It's about listening attentively, anticipating needs, and delivering care with kindness and respect. Whether it's a warm smile, clear communication, or going the extra mile to alleviate concerns, every gesture counts in creating a positive patient experience. In every department and role, from maintenance to administration, each employee contributes to the collective goal of making hospitals not just places of healing, but havens of hospitality. Together, we shape environments where patients feel valued, families find solace, and healthcare becomes synonymous with humanity. Let's continue to redefine hospitality in healthcare, making it a standard that enriches lives and sets new benchmarks for excellence. #HealthcareHospitality #PatientCare #LeadershipExcellence #HealthcareManagement #CompassionateCare

What happens when your hospital focuses on sharing the feeling of hospitality with patients, staff, and families? Find out next week at The Beryl Institute where we have a great panel of experts to talk about the hospitality effect in healthcare, and the difference it can have in patient satisfaction, care, and outcomes. Register here 👉 https://hubs.li/Q02Ktmg20 #PX #HCAHPS #healthcareishospitality