Matt Sheppard’s Post

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RVP, Customer Success at impact.com

A superb panel at #ipxlondon featuring Maria Milenkova, Glosinda Goes, Lydia Perrin and James Bennie on how to break down silos to foster partnership success Challenges: - assumptions about about what the affiliate channel does for brands - broken internal communications about what teams are working on and mismatched ways of working - multiple stages and stakeholder buy in to achieve the challenges needed to de-silo which is time consuming - misaligned objectives - it’s easy to forget that ultimately everyone in a business is working toward the same overarching goal Solutions: - work with other teams to define clear guide rails for success in the project - start small to prove the concept - create deliverables that can be used by multiple teams e.g. content from creators - measure *everything* and create benchmarks

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