The McPherson Companies, Inc.’s Post

As a Customer Service Key Accounts Manager, I’m constantly inspired by the opportunity to collaborate with clients, understand their unique needs, and deliver tailored solutions that drive success. Over the years, I've learned that true customer success goes beyond simply meeting expectations, it’s about building lasting partnerships and delivering consistent, high-impact results. Recently, I’ve had the privilege of working with some incredible clients on streamlining processes & optimizing account strategies. It has been an incredibly rewarding experience, every challenge presents an opportunity to innovate, adapt, and enhance the customer journey. I’m excited to continue growing in this role, fostering deeper relationships with key accounts, and contributing to our shared goals. It’s these collaborations that fuel my passion for driving customer satisfaction and long-term success. If you’re in the customer service or account management space and share a similar passion for delivering exceptional value, let’s connect and exchange insights! #CustomerSuccess #KeyAccountManagement #ClientRelations #CustomerExperience #Leadership #ProfessionalGrowth #ContinuousImprovement

Reflecting on Growth and New Opportunities Lately, I've been reflecting on how much I’ve grown in my roles as a Customer Service Specialist and Inventory Optimization Manager. From optimizing inventory processes and improving customer satisfaction to streamlining operations and mentoring new team members, every challenge has helped me sharpen my skills and expand my knowledge. As I continue to evolve in my career, I’m excited about the opportunities ahead, especially in roles where I can blend my administrative support and customer service expertise. Here’s to continuous growth and the opportunities that come with it! 🌱 #ProfessionalGrowth #OperationsManagement #CustomerServiceExcellence #ContinuousLearning

Your warehouse is stuck with repetitive tasks that frustrate employees... ➞ Labor hours wasted on non-value tasks. ➞ Errors piling up. ➞ Workers disengaged, turnover, retrain... repeat. There is a way to make this better, we see it every day... ✅Remove mundane tasks and free up your team. ✅Boost job satisfaction and retention. ✅Increase efficiency and accuracy. ✅Focus warehouse associates on high-value activities. ✅Outpace your competition. The Result: Faster operations ➞ Streamlined workflows that boost speed. Increased accuracy ➞ Fewer errors and improved order fulfillment. Motivated workforce ➞ Employees focus on higher-value, meaningful tasks. Lower costs ➞ Less reliance on labor-intensive tasks (You can't "Temp-Labor" yourself to success). Scalable growth ➞ Automation enables you to handle future demand more sustainably. Automation doesn’t have to be complicated or overwhelming. The first step to unlocking a more efficient, scalable operation is simply understanding where your opportunities lie. It all starts with a conversation about your current operation. Together with Bastian Solutions, we’ll explore how automation can remove non-essential bottlenecks, enhance your workflow, and improve both employee and customer satisfaction. Reach out to me, and let's start building a smarter, faster future together. #AutomationSolutions #WarehouseEfficiency #MaterialHandling #BastianSolutions #SupplyChainOptimization #MakeAnImpact #WhenWeWorkTheWorldWorks

Throughout my career, I’ve been driven by one key goal: delivering exceptional service that not only meets but exceeds expectations. With over 8 years in customer service and administration, I’ve had the opportunity to lead high-performing teams, resolve complex customer issues, and streamline administrative operations. 🔹 Top Achievements: ✴️Client Retention & Business Growth: Successfully built strong relationships, increasing retention and driving business growth across multiple sectors. ✴️Top Performer: Consistently ranked among the top 25% in productivity and quality, with 157% productivity and 120% quality at Outdoor Occasion. ✴️Leadership in Action: Managed payroll, inventory, and staff while handling invoicing and office supplies, ensuring smooth daily operations and exceptional service delivery. My passion lies in finding solutions, improving processes, and fostering a customer-first culture. I’m now looking to bring my expertise to a dynamic organization where I can continue driving operational excellence and customer satisfaction. #CustomerService #Administration #ClientRelations #Leadership #Operations #CustomerExperience #BusinessGrowth

Many brands overlook the importance of customer support and after-sales service. Complex organizational structures often slow down decision-making processes and, over time, can harm a brand's equity. To address this, organizations should consider appointing a Chief Customer Support Officer (CSO) dedicated to handling complaints, resolving raised tickets, and ensuring a consistently strong market reputation. Too often, companies assume their job is done once the product is sold. However, this mindset contributes to low customer retention rates, even among larger brands. To truly excel, brands need a dedicated division for customer support, led by someone who receives regular updates and takes actionable steps. Building a reputable brand can take years, but one negative experience—amplified by a single viral post—can cause significant damage. Prioritizing customer support is key to maintaining trust and staying ahead of the competition. #Brands #Customersupport #Organisations #Brandsalience #Marketing #Sales

🌟 Excited to shed light on the key pillars of the Sales Support Team! 💼 As a Sales Support Executive, I've had the privilege of contributing to three main areas: 1️⃣ #Sales_Coordination: Ensuring seamless collaboration between our sales team and valued customers. From order placement to post-sale support, effective coordination is key to delivering exceptional service and fostering lasting relationships. 2️⃣ #Order_Processing: Handling and fulfilling customer orders efficiently and accurately. From receiving orders to arranging shipment or delivery, our team ensures that every step is meticulously executed to meet customer needs and maintain satisfaction. 3️⃣ #Cross_Functional_Collaboration: Collaborating with teams across departments such as marketing, logistics, and finance to ensure smooth execution of sales processes. This collaboration ensures alignment and optimization to meet customer needs and organizational objectives.Let's continue to excel in these areas and drive success together! 💪 #SalesSupport #SalesCoordination #OrderProcessing #CrossFunctionalCollaboration 📦🤝

Your customer service representatives serve as the frontline ambassadors of your brand. Their role goes beyond issue resolution. They create positive experiences that nurture customer loyalty and drive revenue. Here are some actionable tips for hiring stellar customer service reps. https://hubs.li/Q02Kyp0c0 #Omnia #OmniaGroup #HR #HiringProcess #CustomerService

As a Life Coach, CHRO, and CEO, I've learned that success isn't just about what we do—it's about who we do it for and how we choose to do it. Maya Angelou famously said, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." This Customer Service Week, I'm reflecting on the power of authentic service and appreciation. Building a thriving business is more about nurturing relationships than delivering services. How is your customer service? You know, that place in between the delivering. In today's hyper-connected world, we can take an opportunity to reflect on the acknowledgment of and feedback from our stakeholders - be it our workforce talent, clients, customers, or business partners, can be the compass guiding your company's stellar evolution. Here's what's helped me navigate the journey of customer service: ! Recognizing that everyone is interacting and every interaction is an opportunity for growth  ! Understanding the profound impact of positive reviews (did you know businesses with positive reviews earn 31% more revenue?)  ! Creating a culture of appreciation within our team  ! Actively seeking and valuing client feedback  ! Remembering that customer success is a collaborative effort In our latest blog post, we explore the importance of customer appreciation and share some statistics about small businesses and customer feedback. Have you received excellent customer service from AllProfit HR via an engagement, retreat, or training? Would you take 1-minute to leave us feedback: https://lnkd.in/d79NtCjC Join the conversation: How do you manage and integrate feedback from customers into ongoing continuous improvement? Share your experiences below! #CustomerServiceWeek #SmallBusiness #LeadershipInsights #AllProfitHR #APHR #HumanResources #ClientFeedback #LearningandDevelopment #Appreciation

Investing in Your Frontline Staff: The Gateway to Lasting Customer Relationships Many companies make the mistake of under-investing in their frontline staff, assuming that these roles are simple, entry-level jobs. But this couldn’t be further from the truth. Your frontline employees are the first point of contact between your business and the world. Whether it's a receptionist, a cashier, or a customer service agent, these team members shape the customer’s first impression of your entire organization. And as we all know, first impressions last. A single interaction can make or break a customer’s perception of your business. While companies often focus on the professional skills of their teams, customers aren’t just evaluating the technical abilities you bring to the table. They are assessing how you made them feel during their interaction with your brand. Failing to properly train and invest in your frontline staff risks losing customers before you even have the chance to demonstrate your full value. Customers may not remember all the professional expertise you offer, but they will always remember if they felt respected, valued, and heard. At the frontline, companies can either gain or lose customers. It's here that customer loyalty is often won or lost. If your team isn't equipped to leave a positive impact, you’re gambling with your reputation. Invest in your frontline team. They aren’t just employees—they’re brand ambassadors who set the tone for every future interaction with your company. #CustomerService #FrontlineEmployees #CustomerExperience #EmployeeDevelopment #BrandReputation #BusinessGrowth

The words of our CEO melt our hearts and what better way to kick off Customer Service Week? At AllTalentz, we don’t just meet expectations—we go Above and Beyond. And this week is just perfect to share some of that with you. Happy Customer Service Week!! #CustomerServiceWeek #AboveandBeyond #workfromhome #remotejobs #remotework #remoterecruitment #staffingandrecruiting #bestofrecruitingservice #jobsusa #remotework #remotecompany