The McPherson Companies, Inc.’s Post

Jürgen Heller, our Chief Sales Officer, explains in an interview why cooperative partnerships are the future of the industry and the crucial factor for customer success. Read the full interview here and discover more about the Körber ecosystem 👉https://lnkd.in/eVKP2YZ4

Zach redefined the essence of customer service, shifting the focus from mere sales to genuine value delivery. He highlighted how true success lies in ensuring your product or service truly meets your customers' needs. 🎯 Zach and Claudia also shared these strategies: 🔍 Implement a health score system to identify at-risk customers early 🤝 Foster regular cross-team meetings between sales and service 📊 Set collaborative goals for both sales and service teams Dive deeper into these insights by watching our webinar replay. Access the on-demand version here: https://hubs.ly/Q02JDG-C0

The value (and power) of 5-star reviews is so consistently underrated. To be sure, they aren't the answer to everything. But wow, do they go a long way in helping make a lot of other things--from high-quality demand gen to existing customer retention and account growth--dramatically easier to achieve. Here are some examples of 5-star reviews people have given Lighthouse Life Solutions. I'm so proud of my front-line teammates who are able to earn these acolades. Across all of our review profiles, we've achieved a customer rating of 4.81/5.

Just inked a new deal? 📝 While it's an achievement worth celebrating, our Strategic Account Director, Corey Goldstein from Salesloft, emphasizes that it's crucial not to abandon your customer post-deal. Ensuring that you understand and help realize the customer's vision of success should be a top priority. The benefits? ✅ A satisfied customer ✅ Increased likelihood of customer retention ✅ Possible referrals to expand your network Full episode here: https://lnkd.in/e3WKgsRe

This week, our Customer Sales Manager James has shared his opinions on why benchmarking your farm performance is one of the most valuable exercises you can do to support and inform your decisions - with great input on how to achieve the best results. Read here: https://lnkd.in/ewWMhQkz

⏲️ 𝗧𝗵𝗲 𝗧𝗶𝗺𝗲 𝗶𝘀 𝗡𝗼𝘄! Join 100's of dealers and over 25 brands enjoying better performance with AutoEvents Make sure you secure the 𝗯𝗲𝘀𝘁 𝘄𝗲𝗲𝗸𝗲𝗻𝗱 for your Q1 event by contacting our team ASAP. Availability for February and early March events is filling up quickly, so act now to ensure your preferred weekend is still available. 𝗗𝗼 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝗴𝘂𝗶𝗱𝗮𝗻𝗰𝗲 𝗼𝗻 𝘄𝗵𝗲𝗻 𝘁𝗼 𝗿𝘂𝗻 𝘆𝗼𝘂𝗿 𝗲𝘃𝗲𝗻𝘁? Our team of experts can help you determine the best event dates for your dealership/s specifically and the optimal number of days to run your event for. These small adjustments can 𝗶𝗺𝗽𝗮𝗰𝘁 𝗯𝗼𝘁𝗵 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝘀𝗮𝗹𝗲𝘀 𝗿𝗲𝘀𝘂𝗹𝘁𝘀 and set the tone for a strong Q1 and 2025 performance. 📈

In our latest blog, we're continuing our behind-the-scenes look at Wild Fig: this time, focusing on what the customer journey entails once we've successfully used our sales process to convert a prospect into a customer. https://hubs.li/Q02R-Thk0

"In the sales world, the buyer journey and customer sentiment is everything." Basically win-loss summed up in one sentence! If you haven't signed up, join us next week to listen to the great and powerful Debbie, and others, as they chat through all things win-loss and the impact they've seen their programs deliver!

Delayed service isn’t just a missed deadline, it’s a missed chance to build trust. 🤝 Ori’s Gen-AI Agents deliver empathy, swift resolutions, and loyalty-boosting resolutions, ensuring customers feel valued. Watch the demo below and book a demo, if you want to redefine your post-sales experience ➡️ https://shorturl.at/GaYb1

Master sales by understanding three key customer archetypes. Listen for their core problems, then ask the right questions to uncover their pain. Once you diagnose the archetype, you’ll know exactly how to close the deal.