Deputy Chief Operating Officer, Organizational Effectiveness | Leading Strategic Change for Results | Thought Partner and Integrator | Positive Leadership
"Over the past several years I’ve started to understand why we often have trouble listening to each other. It's because for so many years we were listening to sameness, and now we're listening to difference. This requires a new mindset." -Glenn Liopsis I love this insight from Glenn Llopis. Whether we are trying to improve the patient experience or our team's experience, it all ultimately comes down to how and how often we listen to one another. Are we approaching conversations with an open mind, ready to hear different perspectives? Or do we only listen to those that match the perceived consensus? Great food for thought! #HealthcareLeadership #Leadership #Growth #TeamExperience