modenX’s Post

Calling all restaurant owners! 📣 Join us as Hamed Mazrouei, the visionary Founder and CEO of Milagro, shares invaluable insights on how Milagro POS prioritizes the customer experience. Don't miss out on this game-changing discussion! 🍽️💼 #CustomerFirst #RestaurantInnovation #Milagro #RestaurantGrowth #GrowYourRestaurant #RestaurantTips #RestaurantOwners #YouTubeChannel #SubscribeNow #RestaurantTechSimplified #SmallBusiness #RestaurantSuccess #Restaurateurs #ExpertInsights

Phygital ordering experience is here to stay. I generally gravitate towards kiosks if they exist in a restaurant after an initial visit. If it is a new concept or I have menu questions, I prefer having a counter staffer answer those ahead of my order. My digital orders are larger basket sizes as I tend to sell myself up with delicious imagery and descriptions. What customers expect to be able to do at a kiosk Customize orders: 81 percent Earn and redeem loyalty rewards: 65 percent Use multiple language options: 41 percent Access previous orders: 40 percent Receive personalized menu recommendations: 38 percent Factors that would encourage more frequent use of self-service kiosks Shorter lines: 41 percent More time to explore menu items: 39 percent If I could take my time without being rushed: 40 percent More customization options: 35 percent Exclusive kiosk-only offers: 34 percent What would you say about the kiosk vs cashier-only dining experience? #qsr #fastcasual #kiosk #phygital

Creating seamless online and offline experiences is critical in today's customer journey. A growing list of fast-casual restaurants are taking their loyalty experiences in-store to drive sales and increase personalization. #restaurants #customerexperience

At Unfettered, we have a lot of experience working with some amazing QSR and fast-casual brands. During recent primary research conducted for one of them, we confirmed how important it is for a brand to have consistently good interactions between customer and employee, no matter how brief the interaction. Especially as digital platforms begin to replace many of these interactions. We know that kiosk ordering can create a 10-30% increase in ticket size and improved efficiency for the customer. But it can also take away the important employee interactions that serve as connection points to the brand. As kiosks begin to take over more QSR dining rooms, companies need to find new ways to create this important human connection between the customer and the brand. #qsr #marketing

I have a confession to make: I absolutely love customizing my food and drink orders. It's my favorite part of the dining experience because I can satisfy my exact cravings and nutritional modifiers. However, I often spare myself the embarrassment of announcing my customizations to everyone around me — and the waiter/cashier the headache of trying to get it right — if I am not ordering digitally. But give me an app or a kiosk to place my order..... and chef’s kiss The impact of kiosks is evident through various metrics beyond public embarrassment and headaches, such as increased sales, higher customer satisfaction scores, reduced wait times, and increased usage rates. Furthermore, monitoring operational efficiency and collecting employee feedback can offer valuable insights into how effective the kiosk strategy truly is. Read more in the Bounteous Q2 Industry Report: The Case for Kiosks #CustomerExperience #DigitalOrdering #KioskIntegration #FoodTech #HospitalityTech #OrderCustomization #TechInnovation #OperationalEfficiency #CustomerSatisfaction #IndustryReport

**The Trend Report: Spring 2024** COLDWELL BANKER COMMERCIAL **Reinventing the Restaurant** Changing Consumer Trends Quick-service restaurants (QSRs), offering meals a step above fast food, have become essential for consumers seeking affordable dining options. The rise of in-store kiosks, apps, contactless deliveries, and drive-throughs is transforming QSRs, demanding real estate adaptations. Advanced technology will further reshape these restaurants, their customer interactions, and their real estate needs. ⬇️ Read More ⬇️ https://bit.ly/3wM0u6s

As consumers are spending less on restaurants, quick-service restaurant (QSR) brands need to find ways to keep their customers satisfied. It’s important to ensure that the guest experience matches the price increases that consumers are facing. You can learn more about the impact of unprepared employees, inconsistent service, and the top QSR customer experience gaps in our new CX20 Global Report, featured in QSR Magazine: https://hubs.li/Q02c4-gg0 Explore more CX gaps revelations across 10 industries in the Stellar Elements CX20 Global Report: https://hubs.li/Q02c4-dy0 #CustomerExperience #QSR #Amdocs #StellarElements #Research #Innovation #CX #CX20

Do Your Discounts Enhance Profit Margins? Wade Allen, a seasoned restaurant and retail professional, provides the answer. #Milagro #CustomerExperience #CX #RestaurantGrowth #RestaurantTips #Restaurateurs #RestaurantSuccess #RestaurantIndustry #RestaurantOwners #RestaurantMarketing #DataDrivenRestaurant #LearnMore

"Demand for customizable and personalized experiences continues to grow, and this year diners continue to set a high bar for expectations when it comes to consistency across the digital and physical experience." Read more from CStore Decisions in the article below. https://lnkd.in/gSvdf_rn #quantumSERVICES #cstores #foodservice #customerexperience

"The 2024 Emerging Experiences Study: Next-Gen Restaurants" came out yesterday by Intouch Insight and once again it shows us just how much technology is redefining the restaurant landscape. 👏 With #kiosks, #mobileordering and #drivethru technology, we are seeing a significant evolution in #customerinteractions and #operationalefficiency. This study was conducted in America and predominantly covers customer experiences with mobile ordering, in-store kiosks and drive thrus. It includes 10 of the most known well global brands in the #QSR industry such as Burger King, Wendy's, Shake Shack and Taco Bell. I found the insights valuable and thought I would share what I found most interesting, also hope they are reassuring to those looking at #innovation or starting their #digitaltransformation journey in Europe and beyond. 💡Key insights (which I will probably refer to again in future posts!)👇😆 🔷 Kiosk Ordering: 'More than 4 out of 5 Americans prefer using #selfservicekiosks over traditional counters', with order accuracy boosted to 97% for kiosk orders. This actually shows when customers are in control of their orders, errors are reduced, ultimately boosting customer satisfaction and overall experience. 🔷 Drive-Thru Innovations 'Drive-thru lanes account for over 70% of revenue for leading quick-service restaurants!' That's a phenomenal amount. The study also shows that innovative drive-thru tech including #voiceAI has improved #orderaccuracy by at least 5% and offers a 5% increase in customer satisfaction. Given the revenue potential, I do think it's essential for brands to look at how best to invest in technology to ensure #streamlinedoperations, reduced wait times and enhanced #orderefficiency. 🔷 Future Trends The use of #digitalmenuboards and #technology, like #voiceai in kiosks and drive-thrus is key to redefining the ordering process by delivering faster and more accurate services. Customisation is also very important and with innovative tools will allow brands and customers to personalise their orders and enjoy more tailored experiences. You can download the report here 👉 https://hubs.ly/Q02td-nP0 #restauranttech #QSRinsights #futureofQSR #optimisation #restaurantinnovation #cxtrends #hospitalitytech #customerexperience #CustomerExperience #EmergingTrends #conversationalvoiceai #sodaclick