Momentum Worldwide’s Post

the near future of delivery

Yep, we went to The #DoobieBrothers concert! Awesome!   This concert brought me so much #joy! * The staff inside Choctaw Casinos & Resorts the concert venue were gracious and hospitable (food service not so much. I’ll save that for another post) * It was awesome singing out loud and dancing. I didn’t realize how many hits The Doobie Brothers had… and that I knew!!!! * I loved watching the crowd get lost in the joy of the music The moments and memories are priceless, and it was worth it! WHY THIS MATTERS: A quick reflection first - In March 2020, I asked consumers why certain activities (that had been taken away) brought them joy. This is one quote that has always stuck with me.   “Music is organic - people naturally respond to, resonating in us like our own hearts beating. When it is shared with others it becomes a connector of the human experience. It helps my soul” Fast forward to today: Consumers are making choices about where and how to spend their money. Our data shows that consumers continue to go out less, but splurge more when they do. Whether you are in QSR to fine dining to a movie theater or concert venue, what will you do to create fabulous first impressions and memorable lasting impressions? #bringmorejoy #momentsandmemories #concerts #guestexperience

Background music can be a real game-changer in the hospitality industry! It can influence emotions, mood, and overall customer experience. Now, it's about time more establishments recognized the power of the atmosphere in creating memorable evenings. #musicstreaming #musicforbusiness #musicindustry #backgroundmusic

Ever had a dining experience ruined by excessive noise levels? Acoustics are essential for enhancing guest experiences of conversations in venues. While on holiday with my family, we walked out of a restaurant that refused to turn the excessively loud music down because of “ policy”.  Within ten minutes we found another restaurant where the staff were so accommodating that we ended up enjoying the food and good conversations. This was such a contrast which shows that it does pay to listen to customers.  Noise levels matter for many reasons other than the loss of customers. It is not safe playing at such loud volumes for staff and their customers who stay for any length of time. Visual description in full is in the alt text. Here is the text on the yellow canva-" Acoustics in Venues, Music Volumes." DM me for support on how to make your venues more accessible for everyone. It is not only deaf people who benefit from better acoustics. #AcousticsMatter #DeafAwareness #EqualityAct #HearingSafety

Domino's Pizza introduces a flying messenger 🤭 Rocket Man' via Jetpack It's a bird! It's a plane! Is this a pizza delivery? Domino's recently wowed concertgoers at the Glastonbury Music Festival in Somerset, England, By delivering the world's first pizza using Jetpack. "When we realized it was impossible to serve pizza inside the festival, we took inspiration from this year's headliner to launch our own express delivery trial - it was a bit of a no-brainer," said Domino's assistant director of public relations, Sam Wilson. "Every year we see a huge number of random requests from festival goers trying to sneak pizza into the party," added Wilson. "So, this year we wanted to try out our Rocket Guard service to help hungry campers get a share of future sky contentment." To make all of this happen, Domino's partnered with Gravity Industries , a world leader in jet suit manufacturing. A spokesperson for the tech company admitted the delivery was an "unusual use" of their suits, but said Jetpack-powered pizza could be the future of on-demand efficiency. "Keeping pizza hot using the jet suit is definitely an unusual use of our technology and pizza is not in our normal flight plan," the spokesperson said. "But being able to exceed the average delivery time by flying in the fields of Somerset to feed festival goers with the pizza delivery experts certainly shows the future of fast delivery service." Considering that Gravity Industry suits start at $400,000 each and can only carry two pizzas at a time, it's safe to assume that Domino's is unlikely to adopt this delivery method at scale anytime soon. However, with drone deliveries the norm, and now flying "rocket men" a reality, perhaps these futuristic services zooming overhead will be a common sight sooner than we think.

As I reflect on my role at Musique, I'm reminded of the profound impact that comes from nurturing customer excellence. At Musique, it's not just about delivering exceptional entertainment; it's about creating transformative experiences that leave a lasting impression for our clients. My journey with Musique has been fueled by a deep-seated belief in the power of authenticity and genuine connection. I've witnessed firsthand how a heartfelt approach to customer service can elevate ordinary moments into extraordinary memories. Whether it's collaborating with venues, event planners, or directly with clients, our mission remains the same: to exceed expectations and deliver unparalleled quality. In today's rapidly evolving landscape, customer excellence isn't just a goal—it's a mindset. It's about listening intently to our clients' needs, anticipating their desires, and going above and beyond to surpass their expectations. It's about cultivating trust and fostering meaningful relationships that extend far beyond a single event. As I continue on this Musique-al (I can't resist a bad pun!) journey, myself and the team are committed to championing the transformative power of music. Together, let's redefine what it means to deliver excellence and create experiences that resonate deeply with our clients and their guests. #Musique #CustomerExcellence #TransformativeExperiences #GuidingTheJourney #MusicAndTechnology

I had a dining experience last night, and a simple mistake was wreaking havoc on their ambiance... 🍽️ The music was great, but they had these awkward silences between songs. 🎵 The vibe kept going up and down, along with the chatter from the guests. 🗣️ People couldn't help but notice the gaps in the music. 🙉 But guess what? The solution is simple: a crossfader on their music system. 🔀 A small tweak that could've kept the atmosphere flowing all night. 🌙 Remember, it's the little details that can make a big impact. Utilize the power of music Follow me Doug 🔊 Marshall #MusicalAmbiance #CustomerExperience #MusicManagement #InnovativeSolutions

As an F&B manager, navigating performer tipping policies can be stressful for your team. 🔗 Find out how MHW Live Music can standardize the tipping policy for all performers on the property: https://bit.ly/4b8w0tY #luxuryhotel #luxuryhotels #luxuryhospitality

Every experience should awake the senses In ways like (but not limited to) these... Touch - What are the small details that can surprise your guest? Smell - How can you use smell to entice the guest? Sight - What are your visual anchors guests want to capture? Hear - How many times do people interact with your music? Taste - How often do you continually innovate? And here are some ways you can measure if you are doing it correctly... Touch - Google Reviews Smell - Guests resonate with your offer Sight - User Generated Content Hear - Shazam Your Music Taste - Return Rate What do you do to play on the guests emotion? Drop some examples below 👇🏻 PS. This is a big subject so I am going to help you answer each one of these questions in this week's F&B Insider. #innovation #thinkdifferently2024 #hospitality #hotels

DELIVERING ENTERTAINMENT TO MULTIFACETED AUDIENCES Every audience is different, and within each audience is a unique mix of individuals, all seeking something different from their entertainment experience. Your audience may vary in age, background, or nationality, and it's important to not only cater to each of their individual needs, ensuring everyone feels included and engaged, but to bring your audience together on common ground. By understanding the distinct tastes and expectations of your audiences, it allows you to curate entertainment programmes that resonate with each segment of the audience. From music that spans genres to interactive experiences that celebrate global traditions, entertainment providers should be committed to providing inclusive entertainment that speaks to the multifaceted nature of our audience. Here's to celebrating diversity through inclusive entertainment experiences.