Movements Marketing’s Post

Improving Average Handling Time (AHT) can bring significant results for Healthcare Centers: ✅ Higher customer retention rates ✅ Reduced staff turnover ✅ Improved team efficiency ✅ Decreased operational expenses. Learn more on what practical tips can be applied to reduce your AHT without overloading call center agents or compromising the quality of patient support in our updated Guide to Measure and Improve Average Handling Time: https://lnkd.in/eHPYYn2w #AHT #HealthcareCallCenter

Building Trust & Empathy in Healthcare Customer Service is the focus for our May blog post. Read the article here: https://lnkd.in/gz68RziD

Customer care is of paramount importance in Health Care service!

Don’t let poor customer service plague your healthcare facility. Get 6 ways to elevate customer service in our latest blog. #CustomerServiceInHealthcare #HealthcareCX #HealthcareCommunication

Reasons why Retention and Customer Success is important in Healthcare Services: Did you know that retaining existing patients is significantly cheaper than acquiring new ones? Studies suggest a 5% increase in retention translates to a 25% profit boost. But it's not just about cost-effectiveness. Building trust and rapport with patients encourages long-term care and adherence to treatment plans, ultimately leading to better overall health outcomes. A focus on customer success ensures a positive healthcare experience for patients, including clear communication, efficient service, and addressing individual needs. This leads to increased patient satisfaction and enhanced brand reputation. Retained patients become loyal advocates, spreading positive word-of-mouth and attracting new patients organically. But it's not just about the patients. Focusing on patient needs helps identify areas for improvement within the healthcare system, leading to a more efficient and patient-centered approach. By prioritizing retention and customer success, healthcare providers can streamline operations and create a better overall experience for everyone involved. #HealthcareServices #Retention #CustomerSuccess #PatientSatisfaction #BrandReputation #StreamlinedOperations #HealthOutcomes

In the healthcare sector, enhancing customer success is essential for achieving positive outcomes. At Lyric, we're committed to evolving our services and technologies to meet the essential needs of our health plan clients, aiming to be more than a vendor—an ally in their success. Five key best practices drive our success: 1️⃣ Standardization of Excellence: We established uniform operational standards to ensure consistent service quality across all teams. 2️⃣ Empowerment Through Knowledge: Investing in continuous training programs has equipped our team with the latest skills in claims editing and healthcare regulations. 3️⃣ Technological Advancements: Automation and advanced analytics have reduced human error, increased efficiency, and provided clients with valuable insights. 4️⃣ Rigorous Quality Tracking: Setting and surpassing high-performance benchmarks has helped us maintain industry-leading defect rates. 5️⃣ Culture of Accountability and Innovation: Our organizational culture promotes accountability and innovation, empowering every team member to drive customer success. At Lyric, we are dedicated partners in our clients' success, continuously refining our strategies and solutions to empower them in an ever-changing industry. This is our steadfast promise to every client we serve. #SimplifyingCare #SimplifyingtheBusinessofCare #Healthcare #HealthPayer #ClientSuccess

Did you know that 45% of HR leaders rank ease of access as the most important factor when choosing a health and well-being service provider? Accessible healthcare is crucial, and that’s why Dialogue members have 24/7 access to our services — so that they can receive care whenever they need it. Learn more about our programs here: https://okt.to/h3MJH1

Check out our latest article on The Link as we celebrate our team for #CustomerServiceWeek!

What does contact center management do? The objective of call center management is to ensure the efficient and effective operation of the call center, delivering high-quality customer service while optimizing resources and achieving business goals. The management encompasses various aspects, including staffing, technology, processes, and performance metrics. #compliancy #Patientretention #Technology #Staffing #Process #Healthcare #Clinics