Improving Average Handling Time (AHT) can bring significant results for Healthcare Centers: ✅ Higher customer retention rates ✅ Reduced staff turnover ✅ Improved team efficiency ✅ Decreased operational expenses. Learn more on what practical tips can be applied to reduce your AHT without overloading call center agents or compromising the quality of patient support in our updated Guide to Measure and Improve Average Handling Time: https://lnkd.in/eHPYYn2w #AHT #HealthcareCallCenter
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#ThursdayThought Smooth operations in healthcare facilities require instantaneous support. With a dedicated customer care team, we are committed to providing opportune assistance for any challenges our customers may face. - Sunil Khurana #HealthcareSupport #CustomerCare #HealthcareForAll #BPLMedTech #HealthcareInnovation #MedicalTechnology #MedicalDevices #MedicalDevice #AtmanirbharBharat
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VP of Operations/ Process Improvement // Strategically Driving Operational Excellence // Executive Leadership in Business Strategy // Developing New Markets// Leveraging Data for Decision Making
Enhancing Customer Service through Operational Excellence Operational Excellence = Exceptional Patient Care! 🌈 Elevate your customer service by refining operational practices. From optimizing appointment schedules to ensuring a seamless patient journey, see how operational improvements directly impact patient satisfaction and loyalty. Tips and strategies inside for a service revolution. #CustomerService #OperationalExcellence #DentalCare
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Effective communication in healthcare is crucial for patient care and satisfaction. Learn how to provide ideal customer communication in the healthcare industry and the potential benefits in our latest blog post. https://lnkd.in/e_Jxud7K #customercommunications #healthcare
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Feedback. Hospitals receive it in volume, courtesy of third-party sources such as patient-provided HCAHPS scores. It’s equally important that here at SMS Healthcare we receive direct feedback from our customers, and we make that easy in the form of our Annual Customer Survey. We ask specific questions and then give you the chance to provide us with valued feedback. https://lnkd.in/ecTGj58r #SMSHealthcare #smshc #WhateverItTakes #AnnualCustomerSurvey #ValuedFeedback
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Regional Marketing Officer and UK Account Manager for Digital Transformation software - Customer Communications Management and Electronic Invoicing
Great healthcare customer communications can significantly enhance patient experiences and outcomes. And it's essential to keep these communications straightforward, versatile, and receptive to feedback. Integrating legacy systems and considering CCM software can also streamline processes. Did you know that efficient communication channels can cut down hours of administrative work and reduce missed appointments? Learn more about how you can improve your healthcare customer communications today: #CustomerCommunications #Healthcare https://lnkd.in/eFkyznTq
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Workflow optimization ⚙️ This feedback uncovers process inefficiencies and suggests potential remedies to enhance service delivery. Example: Implementation of an online checkup scheduling system can significantly reduce waiting times and increase patient comfort. 🕒😊 #WorkflowOptimization #Efficiency #ServiceDelivery #PatientComfort #Survio
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Read how our customer support services have improved patient satisfaction and clinic efficiency! Nomaddeskus.com
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Healthcare organizations often encounter challenges such as severe staff shortages and extended sick leaves within their contact centers. These conditions may unintentionally cause longer wait times and increased costs due to repeat calls. Understanding such pressures, we have created specialized customer service strategies that can improve these outcomes, and by supporting our client with tailored solutions, we have achieved: ✔️ 75% 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐢𝐧 𝐒𝐋𝐀 𝐚𝐧𝐝 𝐚 40% 𝐫𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐢𝐧 𝐚𝐛𝐚𝐧𝐝𝐨𝐧𝐞𝐝 𝐜𝐚𝐥𝐥𝐬 ✔️ 34% 𝐭𝐨 46% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐢𝐧-𝐡𝐨𝐮𝐬𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐟𝐥𝐞𝐱𝐢𝐛𝐥𝐞 𝐬𝐜𝐚𝐥𝐢𝐧𝐠 What challenges are you facing in your customer service operations? Swipe through to explore how we navigated from challenges to solutions and the impactful results achieved. Learn more about how these strategies can be applied to enhance the operational processes: https://lnkd.in/dafiESAP #HealthcareIndustry #ContactCenter #StaffShortages #CustomerSupport #SLAImprovement #ClientSuccess #MovementsMarketing
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My purpose is to help practice owners become business owners, not operators, get shit done, eliminate drama, and challenge the status quo by leveraging the team so owners can work on the business, not in it.
Building Strong Client Relationships in Mid-Range Clinics: Pricing and Quality Care Secrets Discover how mid-range clinics excel in building strong client relationships through reasonable pricing and quality care. Learn how high-touch practices meet higher client expectations, leading to potential client satisfaction. Explore the complexities of pleasing everyone in the healthcare industry. #ClientRelationships #MidRangeClinics #QualityCare #HealthcareSecrets #ClientExpectations #HealthcareIndustry #PatientSatisfaction #HighTouchPractices #HealthcareChallenges #HealthcareTips
