CCD

Evaluating patient support is essential to maintaining a high standard of care and operational efficiency at Healthcare Centers. But, how often should organizations conduct a complete assessment? The answer in some cases might depend on the size of the operation, the number of locations, and other factors. However, the ideal frequency is proven to be six months -and in some cases- every quarter if you're testing new patient support features. Here are a few key areas to focus on when running a 6/3-month assessment: ✔ Patient satisfaction scores – Track trends to understand how patients feel about their support experience. ✔ Response times – Ensure timely responses to patient inquiries and concerns. ✔ Resolution rates – Evaluate the effectiveness of your support team in resolving issues quickly and efficiently. ✔ Patient feedback – Regularly gather insights through surveys to identify areas needing improvement. Learn more on How to Measure Patient Support Effectiveness in Healthcare Centers, plus actionable strategies for boosting your support services in our latest blog post 👉 https://lnkd.in/ehMUttMJ #PatientSupport #HealthcareCallCenters #PatientExperience

Discover how bilingual patient support has become a necessity for delivering equitable, effective care and not only bridging communication gaps but also improving outcomes and overall patient experience in our latest blog post: https://lnkd.in/eSMRuSy4 #PatientAccess #PatientExperience

His Excellency Mr. Ramu Abbagani, Ambassador Extraordinary and Plenipotentiary of India to the Dominican Republic, visited CCD’s Santo Domingo facilities on September 9th, 2024. A visit that not only highlights the growing interest of Indian businesses in the Dominican Republic but also represents the potential for further collaboration between our nations. Read the full note here: https://lnkd.in/ek_XMPfx #PatientAccess #DominicanRepublic

Join us for an insightful webinar with Edison E. Sepulveda, CFA, as we explore innovative strategies to enhance patient access processes and boost your healthcare organization's financial performance. 🗓️ October 24th ⏰ 1 PM E.T. Key topics include: *Optimizing scheduling practices *Leveraging cutting-edge technologies *Implementing patient-centric approaches *Maximizing revenue potential Don't miss this opportunity to learn from an accomplished executive with 16+ years of experience in consulting, corporate roles, and private equity! Register now. #RevenueOptimization #PatientAccess #HealthcareTechnology

Efficient patient scheduling is the backbone of a well-functioning medical center. By synchronizing resource availability with fluctuating patient demands, healthcare providers can enhance patient experience, manage staff workloads effectively, and boost overall operational efficiency. To optimize scheduling during both low and high-demand periods, medical centers should consider key actions to address: 1. Number of incoming calls 2. Online requests 3. Referrals or orders sent to the practice 4. Walk-in appointments 5. Number of Physicians available 6. Number of equipment available These metrics can help centers prioritize patient convenience, and foster loyalty and satisfaction. For more on how to improve patient access from the first touchpoint ➡️ Join our upcoming webinar, "Mastering Patient Access: Innovative Strategies for Streamlined Healthcare Scheduling." Learn about the best practices, and technology solutions designed to enhance and optimize these two essential aspects at Healthcare Centers. 🗓️ Date: Thursday, Sep 5, 2024 ⏰ Time: 12:00 M. CT 📢 Hosted by CCD Health (A GeBBS Healthcare Company) Register today to reserve your spot: https://lnkd.in/ef-FQe_F #LiveWebinar #HealthcareScheduling #PatientAccess #PatientContactSolutions

Improving patient access is critical for delivering quality care and maintaining a thriving healthcare organization. Yet, many healthcare centers struggle with hidden inefficiencies that impact both patient satisfaction and overall performance. Identifying the top indicators of poor patient access can provide a roadmap to overcome them and achieve better outcomes. Here are the top ones to keep an eye on: ➡ Long wait times can deter patients from scheduling necessary visits, impacting their health and your facility's reputation. ➡ High no-show rates often indicate issues with appointment reminders or scheduling flexibility. Reducing this metric can significantly improve operational efficiency. ➡ Errors or inconsistencies in scheduling can lead to delays and frustration. Accurate scheduling enhances patient satisfaction and reduces administrative burden. ➡ A decline in patient retention may point to accessibility problems or unmet expectations. Regularly measuring this can help you understand and improve the patient experience. Understanding these metrics and implementing actionable strategies can help healthcare centers not only enhance patient access but also boost operational efficiency. 🎯 Ready to dive deeper? Join our upcoming webinar, "Mastering Patient Access: Innovative Strategies for Streamlined Healthcare Scheduling," where we’ll discuss effective solutions to these common challenges and more! 🗓️ Date: Thursday, Sep 5, 2024 ⏰ Time: 12:00 PM CT 👉 Register here: https://lnkd.in/ef-FQe_F

Time is crucial in healthcare, and efficient scheduling is key to maximizing it. On average, it takes a patient about eight minutes to schedule an appointment by phone. That’s a considerable amount of time, especially if a provider handles a large volume of calls on a daily basis. But how can centers avoid the negative impact on patient satisfaction and operational efficiency that a high AHT can have? It all comes down to the level of specialization a scheduler provides. With proper training, technology, and understanding of patient needs, they can reduce call times, schedule appointments faster, and ensure that each interaction is smooth and effective. ➡ The result? Less time spent on the phone, fewer errors, and a better patient and staff experience. If you want to optimize your scheduling process, improve patient satisfaction, and free up valuable time for your team to focus on care, consider a more effective approach to managing appointments. See the difference a specialized scheduling solution can make. Schedule a demo with us and take the first step to transform your patient support experience: https://lnkd.in/er7Cs-9Y #HealthcareScheduling #PatientSupport #HealthcareOperations

Join us on Thursday, Sep. 5th. for a FREE WEBINAR 🎥 Mastering Patient Access: Innovative Strategies for Streamlined Healthcare Scheduling. In this live event, our team will cover the strategies that can help your Center transform patient access and healthcare scheduling, streamline operations, enhance patient satisfaction, and improve overall efficiency from the first contact a patient has with your facility. 🗓️ Date: Thursday, Sep 5, 2024 ⏰ Time: 12:00 M. CT 📢 Hosted by: CCD Health (A GeBBS Healthcare Company) Speakers: ➡️ Will Scott M.S., R.T.(R)(CT) VP of Business Development ➡️ Stevenson Pierre Director of Operations CCD Health Take advantage of this opportunity to enhance your knowledge and skills in patient access management. REGISTER NOW: https://lnkd.in/ef-FQe_F #PatientAccess #LiveWebinar #HealthcareScheduling