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🤖 #conversationalai uses Natural Language Understanding (#nlu) models to understand a customer’s request and respond with a predefined set of answers, making it perfect for automating business processes. It's like the reliable foundation of your AI strategy, ensuring everything runs smoothly. 💼 🧠 On the other hand, #generativeai brings eloquence and flexibility into the mix, allowing AI to engage in natural conversations and tackle those tricky, business-specific questions. It's like the creative genius that adds that extra spark to your AI interactions. 🗣 At Môveo AI, we’ve managed to strike the perfect balance between these two AI approaches, creating a powerful synergy that's redefining #customersupport and beyond! 🚀 Introducing Collections A powerful tool powered by generative AI and enterprise-level LLMs that allows you to upload your existing #knowledgebase, website and documents and create an AI virtual agent 30x faster. #moveoai

Generative AI vs Conversational AI in customer service | Moveo

Generative AI vs Conversational AI in customer service | Moveo

https://moveo.ai

Henrique Carvalho

Fundador na Impulso Hub | Vendas, Marketing, Estratégia, Inovação

11mo

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