The Corporation of the Town of Cobourg’s Post

New Opportunity

Careers in customer service don’t require a Ph.D. or even graduate school. At their core, customer service jobs are about serving others. If you’re ready to serve, these jobs can toss you to a successful life. What makes a great customer service representative? It's not just about fixing problems and replacing defective equipment. It's about treating your customers as intelligent people worthy of respect and dignity. Empathy is key when it comes to customer service. The more empathic you are, the more soothed the customer feels. By listening to their words, concepts, and emotions, you can understand their problems and find solutions. Follow these golden rules and project a positive attitude that you can fix whatever ails your customers. By doing so, you'll earn your wings for companies dedicated to service excellence. Remember, a career in customer service can lead to a successful life. It's all about serving others with respect, empathy, and a positive attitude. #customerservice #listening #empathic

Earlier today I came across one vacancy with a job title "Fulfillment Officer". You see those ones that will just land in your mailbox uninvited while they have nothing to do with your profile – well ofcourse except for having that popular line under the desired qualities that says you must "have excellent communication skills, both written and verbal." Yeah those ones. So, this caught my attention and left me scratching my head wondering what on bloody earth the person in that role would actually be doing. So I quickly scrolled down to the Job Description which read: "As a Fulfillment Officer, you will play a crucial role in ensuring the smooth and efficient fulfillment of customer orders. You will be responsible for managing order processing to guarantee that our customers receive their purchases accurately and on time." Now I'm sitting here thinking, okay I'm not an HR or Organisational Development (OD) Specialist, but couldn't they just call it "Customer Relations Officer or Order Processing Officer or something. But then I quickly thought to myself, why am I surprised? I mean I've come across more quirkier titles than this before such as Brand Evangelist (essentially a Brand Specialist), Director of First Impressions which is just a fancy title for a receptionist or front desk manager. Anyway my take is that while these confusing titles often reflect an organization's culture, values, and creativity, they can pose a risk to the same company's effective talent management. No one wants to apply for an unclear job.

How to Become a Customer Service Operations Supervisor 1. Gain Relevant Experience Entry-Level Roles: Start in a customer service representative role to understand the basics of customer interactions and company policies. On-the-Job Learning: Pay attention to how supervisors handle complex issues, manage teams, and ensure customer satisfaction. 2. Develop Key Skills Communication: Hone your verbal and written communication skills to interact effectively with both customers and team members. Leadership: Learn to motivate and guide a team, manage conflicts, and make decisions. Problem-Solving: Enhance your ability to quickly and efficiently resolve customer issues and operational challenges. 3. Pursue Education and Training Formal Education: While not always required, a degree in business administration, management, or a related field can be beneficial. Certifications: Consider certifications in customer service management or related areas to boost your credentials. 4. Show Initiative Seek Additional Responsibilities: Volunteer for tasks that showcase your leadership and problem-solving skills. Propose Improvements: Suggest ways to enhance customer service processes and efficiency. 5. Network and Seek Mentorship Build Relationships: Network with professionals in the field and seek mentorship from current supervisors or managers. Join Professional Associations: Engage with industry organizations to stay updated on best practices and emerging trends. 6. Apply for Supervisor Positions Tailor Your Resume: Highlight your experience, skills, and any achievements in customer service roles. Prepare for Interviews: Be ready to discuss your approach to leadership, conflict resolution, and process improvements. 7. Continue Professional Development Ongoing Learning: Stay updated with industry trends, attend workshops, and pursue further certifications as needed. Feedback and Improvement: Regularly seek feedback from peers and superiors to continuously improve your supervisory skills. By following these steps, you'll be well on your way to becoming a successful Customer Service Operations Supervisor. 4o

Should someone inquire about my present professional synopsis, this is how I would respond: "A seasoned professional dedicated to customer satisfaction and sales, brings a track record of accomplishments in customer service. With an entrepreneurial spirit and a versatile skill set, excels in delivering exceptional communication to customers and colleagues. Upholding principles of integrity and honesty, is ready to return to the workforce post focusing on acquiring industry certifications and starting an unpaid venture. Prepared to utilize knowledge and motivation to add value to a vibrant workplace setting."

If you wish to be a customer service representative, here are few things you should know about customer service. These are your roles/duties as a customer service representative. 1. Ability to help customers find products or services. 2. Advising customers on the products that are most suitable for them. 3. You must be able to find answers to customer questions about your products or organization. 4. You should be able to give your customers advice on how to use your products or services. 5. Help customers complete a purchase. 6. Responding to after sales queries. 7. Receiving and resolving customer complaints. If you can effectively carry out these roles, you'll not struggle in your career as a customer service representative. I hope you found value? Reminder. I'm available to work with you as a Customer Support Specialist to provide help and support to your customers. I also offer Executive Virtual Assistant services while you work on bigger tasks. #customercare #customersupport #executivevirtualassistant #virtualassistantservices #virtualassistant #virtualassistantforhire

𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲! 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 When it comes to delivering 𝙚𝙭𝙘𝙚𝙥𝙩𝙞𝙤𝙣𝙖𝙡 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚, it is 𝙚𝙫𝙚𝙧𝙮𝙗𝙤𝙙𝙮'𝙨 𝙟𝙤𝙗. It isn’t for those who face the customers on the service or sales floor. It’s not only limited to the service advisors, customer experience officers, or salespersons; it also extends to people inside the company or dealership who deal with each other. It’s all 𝙘𝙤𝙣𝙣𝙚𝙘𝙩𝙚𝙙 and 𝙚𝙫𝙚𝙧𝙮𝙤𝙣𝙚 is a service leader. Every person in the company or dealership, including office boys, security guards, and janitorial staff, must know their 𝙧𝙤𝙡𝙚𝙨 𝙖𝙣𝙙 𝙥𝙧𝙞𝙢𝙖𝙧𝙮 𝙧𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙞𝙡𝙞𝙩𝙞𝙚𝙨. For example, if the service reception floor or customer lounge is not clean, this negligence is traced back to the janitorial team or administration department and the result, 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 is 𝙘𝙤𝙢𝙥𝙧𝙤𝙢𝙞𝙨𝙚𝙙. So to deliver exceptional customer service, it’s everybody’s job. It’s all connected. It’s cross-functional collaboration; in this way, the 𝙬𝙤𝙧𝙠𝙛𝙡𝙤𝙬 will be better, 𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙚 will feel better, 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 will feel better, and 𝘾𝙤𝙢𝙥𝙖𝙣𝙮 𝙤𝙧 𝘿𝙚𝙖𝙡𝙚𝙧𝙨𝙝𝙞𝙥 will feel better. #BeyondExceptional #moazzamabubakar #leadershipcoach #theautomotivator #automotivators #customerexperience #banks #hospitality #dealership #automotive #automotiveindustry #customersatisfaction #customerfirst

hey #Jacksonville - boy oh boy do I have a GEM to share with you! Meet Carmen Bilingual Logistics, Import/Export Coordinator and CSR 🚢🚚📦📬 A delightful, dynamic people person who radiates positive energy and has an infectious zest for life. I'm making it my personal mission to introduce her to some esteemed #logistics, #transportation, and #operations managers in my network. Due to a mass layoff, she's hot on the market - available to start this Monday. I sincerely want to help her - she's such a genuine, good person. Uplifting those around her, she has the attitude and energy every team could benefit from. Do you or someone you know have a position where she might be a good fit? Please share with someone you think would find value in Carmen. 😊 Carmen at a glance... • Dedicated the last 25 years' to only TWO prominent Transportation Firms, displaying her loyalty to employers. • Holds Bachelor's Degree: Business Administration  • Bilingual: English/Spanish • 17 consecutive years' at well-known, international logistics company • Extensive knowledge and experience working with customers on air, rail, ocean shipments to Central America, Caribbean and Cuba. • Provides transportation solutions, warehousing, logistics issues, booking cargo for shipments, freight forwarding. • Negotiates rates with trucking companies and provided quotes. • Coordinates tracking/tracing of shipments and prepared documents for customs clearance. • Software proficiencies: IES and CICS System, Excel, World Training, DXI, TMW, Citrix Program, Microsoft Office Suite, Case Management (CM), Globe and Citrix, CMD (Customer Data) • Seeking a career HOME, pay expectation is $22/hr but flexible depending on the company and position.  (total steal!!)

🌟 Are you currently seeking roles in #customerservice, #reception, #professionalservices, #techsupport, #memberservices, #accountmanagement, #hospitality, #retail, #foodservice, or another customer-facing position? 🌟 If your answer is yes, then you need to be prepared for the classic interview question, "What does customer service mean to you?" To ace this question, follow these 3 steps: 1️⃣ Research the Company: Understand their values and customer-centric approach. 2️⃣ Craft Your Personal Customer Service Philosophy: Tailor your answer to align with the company's goals and values. 3️⃣ Share a Compelling Example: Illustrate your answer with a story of providing excellent service or receiving exceptional service as a customer. Check out my contribution to a Regina Borsellino's article on The Muse for two example answers to inspire your response: https://lnkd.in/dQYeWVgs You've got this! 💪 #jobsearch #interviewtips #jobsintech #ITsupportspecialist

What does future hold for Customer service executive agents in any organisation? with so many systems coming up that are capable to process, invoice and ship orders. This is a clear indication that in a few years to come this career line will be irrelevant and for anyone focus enough would start shifting focus in specialising in other fields. personally I ventured in different fields and this has enabled me to be flexible enough to cope with different job market demands gaining a trail of skills in every opportunity awarded.