Have you noticed a shift in customer service standards, in this post-pandemic world? Initially, COVID-19 brought undeniable challenges, leading to a dip in service quality. Now that businesses adapt back, I’m curious if some are still using the pandemic as a cover for subpar experiences, or are we witnessing a rebound in customer care? Share your opinions! #CustomerService #PostPandemicWorld #BusinessTrends

Kicking off International Customer Service Week! Today’s customers crave seamless, personalized experiences – across every channel, every time. And as the expectations rise, so does the need for exceptional customer service that delivers on all fronts. At PA Consulting, we believe that great customer service isn’t just about solving problems - it's about creating long-lasting connections and delivering business value. Join us this week as we celebrate the teams and innovations shaping the future of customer service. Want to know how to elevate your company's customer service and create those seamless experiences? Read this great article by my colleagues Johanne Rønnow Olsen and Pernille Dyrby Thomassen on three essential steps for turning customer service into a strategic asset > https://lnkd.in/dmJ_9sYG #CustomerServiceWeek #Personalization #CustomerExperience #PAPerspectives #CustomerFirst

As we kick-start the week, remember: The goal is not just to have customer service that's good or even great... but one that's LEGENDARY! Think about it: - Good customer service meets expectations. - Great customer service exceeds expectations. - Legendary customer service creates lifelong memories, loyalty, and advocacy! Strive to make every interaction a remarkable experience. Surprise, delight, and wow your customers! Remember, legendary customer service is not just a goal – it's a mindset. Embrace it, and watch your business thrive! Let's make this a week to remember! #LegendaryCustomerService #Mondaymotivation #BusinessGoals

In our latest blog, we discuss the evolving world of customer service and the future trends that matter. Let's shape the future together! https://buff.ly/3T2oauf #DigitalTransformation #ServiceExcellence #CustomerExperience

Case Study: Discover how General Logistics Systems Netherlands partnered with Bettermile to optimize their last-mile delivery and reduce customer service volume by 15% 🚚 By implementing Better Tracking, GLS Netherlands improved its delivery experience with real-time tracking, boosting customer satisfaction and operational efficiency. Learn how dynamic delivery windows and accurate ETAs transformed the customer journey and set a new standard in the Dutch logistics industry. 📈 Read the full case study now: https://lnkd.in/gy9X2r6H #LastMileLogistics #CaseStudy #CustomerExperience #GLSNetherlands

When outdated systems slow everything down, providing efficient and personalized customer service can be a real challenge. That’s exactly the issue we tackled with one of our partners, a leading consumer goods brand. By integrating AI-powered smart responses into their workflows, we helped their agents speed up inquiry resolutions without losing the human touch. Curious about the results? Dive into our case study now! https://lnkd.in/eTTgvg9u

Did you know that more than 70% of today’s customers prefer different service channels depending on the context of their request? The typical customer service journey has been largely reshaped by tech-driven options that give consumers the power to choose in the moment. Take a deep dive into how transparent service optionality is helping brands stand out in our new service report now. https://deloi.tt/3IJm2D0

🚀 Elevate Your Logistics Game! 📈 Regularly assessing your 3PL partner's performance during peak seasons is key to operational excellence and customer happiness. ✅  Read the blog here🔗:

Integrated payments are now a hot subject. Linking financial data with customer insights provides the recipe for achieving better customer satisfaction and higher operational profitability. In a recent blog post written for G2's Contributor Network, Danylo Kriukov of Edvantis talks about the benefits and challenges of integrated payments and how the scope of this technology has evolved beyond just the retail industry. Read the full article here: https://lnkd.in/gSReKyaa

Are you prepared for peak season? As we approach one of the busiest times of the year, it's crucial to ensure your strategies are in place. Whether it’s optimizing inventory, streamlining processes, or ramping up customer service, being proactive can make all the difference. Let’s share our best practices! What tips do you have for navigating peak season effectively? #PeakSeason #BusinessStrategy #Efficiency #CustomerExperience #BestPractices